11 matching jobs for “Account Manager, SMB”

How results work

Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

Block

SMB Account Manager

Tokyo, Japan

Remote
Regular

The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and …

Added Oct 4, 2026

Save job

Block

Account Manager, SMB

Brisbane, Australia +2 locations 3 postings

Remote
Regular

… in Australia, delivering tangible results for your merchants. You Will Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools. Act as the voice of your …

Added Oct 4, 2026

Save job

Block

Manager, SMB Account Management

Melbourne, Australia +1 location 2 postings

Remote
Regular

The Account Management organization is seeking a results-driven and people-focused leader to manage a team of SMB …

Added Oct 4, 2026

Save job

Block

Retention Account Manager, SMB

San Francisco, California, United States

Remote
Regular

Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll …

Added Oct 23, 2026

Save job

Block

Manager, SMB Account Management, Food and Beverage

Chicago, Illinois, United States

Remote
Regular

The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and …

Added Oct 4, 2026

Save job

Block

SMB Sales Manager

Sydney, Australia

Remote
Regular

… a team of standout sales leaders, the kind who raise the performance of everyone around them. As a Sales Manager, you'll lead a team of Account Executives and own one of our most critical growth levers: developing talent …

Added Oct 4, 2026

Save job

Block

Manager, SMB Sales

Bay Area, CA, United States of America

Remote
Regular

Pay posted by employerZone A: $163,600–$245,400 USD

We are looking for an Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals. As an experienced people …

Added Oct 4, 2026

Save job

Block

Manager, SMB Sales

New York City, New York, United States

Remote
Regular

Pay posted by employerZone A: $163,600–$245,400 USD

… in fintech — and we're looking for a proven Sales Manager to lead, scale, and inspire a remote team of Account Executives. You'll run a high-velocity sales motion where inbound demand meets outbound hustle. Your team …

Added Oct 4, 2026

Save job

Block

Head of SMB Sales

Bay Area, CA, United States of America

Remote
Regular

The North American SMB Sales team at Afterpay and Cash App is responsible for driving revenue to our core consumer payments …

Added Oct 4, 2026

Save job

Block

Head of SMB Acquisition

Sydney, Australia +1 location 2 postings

Position open to remote: No
Regular

The Australia and New Zealand SMB & Franchise Sales team at Afterpay is responsible for driving revenue to our core consumer payments …

Added Oct 4, 2026

Save job

Block

Head of Sales Development, North America & UK - Cash App & Afterpay

Bay Area, CA, United States of America

Remote
Regular

… teams learning from each other rather than solving the same problems separately. Our core motion today is SMB and there is significant opportunity to extend our more nascent upmarket motions into full-fledged parts of …

Added Oct 4, 2026

Save job

Block

SMB Account Manager

Tokyo, Japan

Remote
Regular

View job

Save job

About this opportunity

Original employer description

The Role

The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and help our merchants retain, grow, and get more from Square's platform. In this role, you'll own a portfolio of small and medium-sized business customers, engaging with them at high-stakes moments in their journey — whether that's preventing churn, unlocking a new product, or helping them see what's possible with Square.

You'll be equal parts advisor and problem-solver: diagnosing customer needs, deploying retention and growth strategies, and acting as a connector between the seller and the broader Square team. This isn't a reactive support role — you'll proactively manage your book with urgency and intent, building playbooks and narratives that move the needle.

The ideal candidate thrives in a fast-paced environment, loves the challenge of hard conversations, and cares deeply about small business success. You bring a track record in account management or sales, a natural curiosity for how products work, and the ability to turn insight into action.

You Will

Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals, you set the strategy, drive the outcomes, and are accountable for every number in your book
Obsess over retention: develop a deep understanding of your merchants' businesses, identify churn risk before it surfaces, and deploy commercially precise strategies that consistently convert high-risk moments into durable, long-term wins
Think and act like a GM of your book: managing a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities with the discipline of someone who knows exactly where each deal stands and what it takes to move it forward
Earn trust by delivering results: build relationships with business owners where you are the first call when something matters, because you've proven you see their business clearly and act in their interest
Lean into hard conversations: own competitive threats, commercial pushback, and escalations with clarity and conviction, and walk away with a stronger partnership every time
Raise the bar for the team: write the post-mortems others learn from, build the talk tracks others adopt, and develop the playbooks that outlast you in the role
Use data to drive decisions: translate portfolio-level patterns into sharp, specific recommendations that influence how Square builds and goes to market for SMB merchants
Close the loop cross-functionally: partner with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

You Have

5+ years in account management, sales, or a related client-facing role, with a clear track record of delivering against retention and revenue goals in a performance-based environment
Experience managing a dynamic, high-volume book and closing both retention and growth opportunities simultaneously, you stay organised under pressure and know how to prioritise
Strong negotiation skills built through real commercial experience, you're comfortable in difficult conversations, find creative paths forward, and keep the relationship intact in the process
The ability to communicate clearly and persuasively, in writing, in a pitch, or in a tough conversation with a merchant who's ready to leave
Solid financial and analytical skills; you use data to understand your book, size opportunities, and make a case for the resources or decisions you need
A collaborative instinct, you work well across Sales, Product, Support, and Analytics, and you bring useful context to those conversations rather than just escalating problems
A habit of reflection, you write up what went wrong, share what you've learned, and use it to do better next time
A real interest in small business and the challenges SMB owners face day to day, it shows in how you show up for your merchants
Language requirement: Native Japanese and business-level English

Bonus Points

Formal sales methodology training
Experience with fintech, payments, or SaaS platforms
A history of contributing to team playbooks, talk tracks, or process improvements

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Why this result? · Employer labels

All keywords in title

Position open to remote: Yes
Regular
Sales

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.