28 matching jobs for “Customer Service Representative - Cigna Healthcare”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

The Cigna Group

Customer Service Representative - Cigna Healthcare

Greenock, Scotland

Full time
Regular

As a Customer Service Representative, you’ll join our Global Service Centre, supporting members around the world who have …

Added Oct 16, 2026

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The Cigna Group

Customer Service Representative - Cigna Healthcare

Kuala Lumpur, Malaysia

Full time
Regular

We are looking for experienced Customer Service Representatives to join our expanding GIH team based in our office in Kuala Lumpur, Malaysia. …

Added Oct 16, 2026

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The Cigna Group

Customer Service Representative (Japanese) - Cigna Healthcare

Kuala Lumpur, Malaysia

Full time
Regular

As a Customer Service Representative you will be the first point of telephone contact for our global member who holds …

Added Oct 18, 2026

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The Cigna Group

Account Installation Representative - Cigna Healthcare

Kuala Lumpur, Malaysia

Full time
Regular

… collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials. He / She should provide support to assigned accounts by respondingo inquiries or …

Added Oct 23, 2026

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The Cigna Group

IOH Member Claims Representative - Cigna Healthcare

Kenya One Africa Place

Full time
Regular

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With …

Added Oct 23, 2026

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The Cigna Group

General Clerk Associate Representative - Cigna Healthcare

Kuala Lumpur, Malaysia

Full time
Regular

… • A dynamic, young and entrepreneurial company culture that values and stimulates initiative. • Market - related salary conditions About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an …

Added Oct 16, 2026

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The Cigna Group

Technical Coaching Lead Representative - Cigna Healthcare

Bengaluru, India

Full time
Regular

As a Technical Coaching Lead Representative, you will be responsible for providing technical/procedural coaching and support for an assigned teams of …

Added Oct 16, 2026

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The Cigna Group

Account Installation Senior Representative - Cigna Healthcare

Bengaluru, India

Full time
Regular

… operational processing across your function (e.g., Claims/Adjustments, Eligibility, Administration, Customer Service Support, Onboarding Client Setup and Subrogration). You will handle higher‑complexity cases, …

Added Oct 16, 2026

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The Cigna Group

Customer Service Representative

Kuala Lumpur, Malaysia

Full time
Regular

As a Customer Service Representative you will be the first point of telephone contact for our global member who holds …

Added Oct 16, 2026

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The Cigna Group

Customer Service Representative

Madrid, Spain

Full time
Regular

¿Quiénes somos? Cigna es una compañía global de seguros de salud y servicios de bienestar comprometida con mejorar la salud, el …

Added Oct 23, 2026

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The Cigna Group

Member Experience & Service Recovery Specialist - Saudi National - Cigna Healthcare

Riyadh, Saudi Arabia

Full time
Regular

… concerns, and ensuring each case has clear ownership through to resolution. You will also serve as Cigna Healthcare KSA’s focal point for the TCS hospital delegate team and provide dedicated support to VIP …

Added Oct 16, 2026

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The Cigna Group

Administrative Assistant Representative

Bengaluru, India

Full time
Regular

… missing fields, identifying basic discrepancies). Highlight any patterns or issues noticed in daily work. Customer & Service Awareness Keep the customer impact in mind when completing tasks (e.g., avoiding delays, ensuring …

Added Oct 16, 2026

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The Cigna Group

Pharma Claims Representative

Bengaluru, India

Full time
Regular

… or task-by-task basis with clear instructions. Entry point into professional roles. Responsibilities: - Adjudicate international pharmacy claims in accordance with policy terms and conditions to meet personal …

Added Oct 16, 2026

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The Cigna Group

Administrative Assistant Representative

Bengaluru, India

Full time
Regular

Added Oct 16, 2026

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The Cigna Group

Claims Senior Representative

Bengaluru, India

Full time
Regular

… to support high‑quality reporting. Provide input into operational dashboards or summaries when required. Service & Risk Awareness Anticipate downstream impacts of processing decisions and ensure smooth end‑to‑end …

Added Oct 16, 2026

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The Cigna Group

Enrollment/ Billing Associate Representative

Bengaluru, India

Full time
Regular

… forms Coordinate various activities to ensure compliance with tax regulations Competencies: Action Oriented Customer Focus Cross-Cultural Sensitivity Client/Peer Relationships Drive for Results Learning on the Fly Organizing …

Added Oct 21, 2026

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The Cigna Group

Provider Data Lead Representative - Evernorth - Remote

United States Work at Home

Full time
Regular

… or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an …

Added Oct 20, 2026

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The Cigna Group

Bilingual Provider Relations Representative- Express Scripts Canada

200-2000 McGill College Ave, Montreal QC - NIHB

Full time
Regular

Pay posted by employer$46,000–$52,000

… Scripts Canada’s Provider Relations Department is responsible for managing provider contracts, registering healthcare providers across Canada, maintaining the ESC provider database, and communicating effectively with these …

Added Oct 16, 2026

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The Cigna Group

Enrollment/Billing Senior Representative - Evernorth Health Services- Remote

United States Work at Home

… of tools to track and monitor the financial performance of customers Work with matrix partners to resolve customer disputes and rate issues Partners with matrix organizations to ensure that appropriate action is taken to …

Added Oct 15, 2026

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The Cigna Group

Pharmacy Technician Associate Representative - CarepathRx - US Remote

United States Work at Home

Full time
Regular

… client calls. Provide basic technical support and coordinate with IT for advanced issues. Contact healthcare professionals to gather clinical or demographic information needed. Support workflow during downtime and …

Added Oct 21, 2026

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The Cigna Group

Customer Service Representative - Cigna Healthcare

Greenock, Scotland

Full time
Regular

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What You’ll Bring · employer excerpt

You can commit to 35 hours per week and shifts between Monday and Sunday, 7am to 10pm.
You can complete eight weeks of induction training from your December 2026 start date, based in the Greenock office, and travel to the Greenock office three times per week once fully competent.
You have strong verbal, written and interpersonal communication skills, with the ability to understand customer needs and respond professionally and confidently.
You can organise and prioritise your workload, work towards individual and team targets, and maintain accuracy and attention to detail in a fast-paced environment.
You have solid IT skills, including the ability to use Microsoft Office and in-house systems.

1 more in the full description below.

About this opportunity

Original employer description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As a Customer Service Representative, you’ll join our Global Service Centre, supporting members around the world who have private medical insurance with Cigna. As a first point of contact by phone and email, you’ll respond to enquiries, provide information and support, and help customers who may be experiencing a difficult time.

You’ll also support claims processing, interpret policy provisions and work towards first-contact resolution while following defined procedures and service timelines.

What You’ll Do

Deliver a high level of customer service, responding to enquiries, grievances, complaints and appeals ranging from routine to moderate complexity and working towards first-contact resolution.
Process dental, vision and medical claims accurately and within required timelines, in line with customers’ benefits, policy terms and conditions.
Research customer enquiries and interpret policy provisions to provide appropriate information, advice and assistance to customers and colleagues.
Monitor turnaround times and manage your workload to help ensure customer contacts and claims are resolved within required timescales.
Work with internal departments and relevant service partners to make effective use of available resources for customers, taking regional benefits into account.
Support your wider team in achieving operational goals, while following applicable operating procedures and regulations.
Complete additional tasks as required to support business needs.

What You’ll Bring

You can commit to 35 hours per week and shifts between Monday and Sunday, 7am to 10pm.
You can complete eight weeks of induction training from your December 2026 start date, based in the Greenock office, and travel to the Greenock office three times per week once fully competent.
You have strong verbal, written and interpersonal communication skills, with the ability to understand customer needs and respond professionally and confidently.
You can organise and prioritise your workload, work towards individual and team targets, and maintain accuracy and attention to detail in a fast-paced environment.
You have solid IT skills, including the ability to use Microsoft Office and in-house systems.
You can use your own initiative and proactively recommend and implement process improvements. Previous Customer Service experience is not essential.

Skills

Soft Skills

Customer service and interpersonal communication
Empathy when supporting customers experiencing difficult circumstances
Organisation and prioritisation
Professional judgement
Attention to detail and accuracy
Initiative and proactive problem-solving

Technical / Functional Skills

Microsoft Office and in-house systems
Understanding and interpretation of policy provisions
Customer enquiry and claims processing
Knowledge of Customer Service and business/operating processes and procedures
Working within defined procedures, regulations and service timelines

Why Join Us

Competitive salary and the opportunity to earn an annual bonus.
Multicultural and hybrid working environment, with IT equipment provided for home working and Greenock office attendance once competent.
Private Medical and Dental Insurance, Life Assurance and Travel Insurance.
Employee Wellbeing Benefits and Educational Development Program.
30 days’ holiday per year, with the option to buy or sell annual leave, plus pension auto-enrolment and an employer contribution.
Flexible dress code.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Why this result? · Employer labels

Exact title match

Customer Advocacy
Full time
Regular

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