About this opportunity
Original employer descriptionFNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.
POSITION OVERVIEW
Fidelity National Financial (FNF) and its family of companies, is seeking an entrepreneurial and motivated Assistant Agency Account Manager to support our agency operations in the Kansas City area. This role supports the Agency Account Manager and department staff in the efficient day-to-day operation of the Central States Agency Department. Working under general supervision, this position independently coordinates a broad range of administrative, operational, and agent-support activities.
Responsibilities may include processing agency applications, establishing and maintaining agent files, reviewing monthly policy reports and payments, supporting department communications and events, and resolving routine issues within established guidelines. Success in this role requires strong communication, organization, customer service, decision-making, and problem-solving skills.
This position is central to how we deliver value to our agents and teams. From supporting agent accounts and executing high-quality events to building organized, impactful resources, this role helps drive growth, engagement, and operational excellence across the Central States region.
LOCATION
- This is a hybrid position based in our Lees Summit, MO office.
DUTIES & RESPONSIBILITIES
Communications, Events, and Webinars
- Coordinate agent communications through Constant Contact, including bulletins, invitations, and email campaigns.
- Plan and coordinate agency seminars, webinars, training sessions, and special events, including venues, food and beverage, and décor.
- Manage logistics with venues, including hotel coordination, banquet event orders, and audiovisual needs.
- Set up and coordinate webinars.
- Serve as on-site coordinator for events as needed (travel required).
- Assist with location scouting and vendor coordination.
Marketing and Content Support
- Develop and coordinate marketing materials, including event flyers, social media content, and email campaigns.
- Create and assist with PowerPoint presentations and regional website content.
- Draft engaging event titles, descriptions, and promotional messaging.
- Partner with regional and corporate marketing teams to execute campaigns.
- Oversee and coordinate social media presence, including content creation, scheduling, and consistency of messaging.
- Support promotion of events, initiatives, and key updates across digital channels.
- Utilize tools such as Canva, Constant Contact, and the Microsoft 365 suite of products.
Resource Development and Systems Support
- Organize and develop internal and client-facing materials (e.g., guides, manuals, resource libraries).
- Build structured, user-friendly resources using platforms such as SharePoint, OneNote, or similar tools.
- Determine the best format and system for organizing and delivering content.
- Collaborate with internal teams and IT to implement efficient, scalable solutions
Agency Onboarding and Records
- Process new agency application packages and maintain the application tracking system.
- Prepare and process agency contracts, amendments, and related documentation.
- Establish, maintain, and update agent files and departmental records.
- Maintain current E&O insurance and agent licensing records.
- Complete and approve AgentTrax registrations.
Agent Support and Account Administration
- Respond promptly and professionally to agent requests and inquiries.
- Train and support agents in the use of AgentTrax.
- Assist agents with ePay and eRemit support and administration.
- Apply customer payments as required.
- Work with agents to resolve monthly account discrepancies and collect accounts receivable.
- Manage policy corrections and issue prior policies and endorsements as needed.
- Track high-liability approval requests.
Claims and Compliance Support
- Notify agents of new claims and obtain agent files on behalf of the Claims Department.
- Support administrative requirements for continuing education, including course approval submissions and agent CE credit reporting.
Department Administration
- Provide administrative support to the Agency Manager and Account Managers.
- Prepare reports, maintain files, answer telephone calls, order supplies, and submit invoices to Accounts Payable.
- Create and track invoices
- Manage promotional items, including ordering and budget tracking.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS
- 3+ years of experience in marketing, events, communications, or a related role.
- Exceptional customer service and strong written and verbal communication skills.
- Strong attention to detail and a consistent commitment to accuracy.
- Excellent organizational skills and the ability to manage multiple projects, priorities, and deadlines simultaneously.
- Dependable, flexible, and able to perform effectively under deadlines and pressure.
- Sound judgment and the ability to solve problems efficiently and creatively.
- Proactive, accountable, and willing to ask questions when clarification is needed.
- Self-starter who takes initiative and ownership of projects and works independently within established guidelines.
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Canva.
- Tech-savvy with the ability to learn and leverage new systems.
- Ability to perform basic bookkeeping and mathematical calculations.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Collaborative, team-oriented approach and comfortable coordinating with multiple stakeholders.
- Ability to understand and follow company policies and procedures.
PREFERRED EXPERIENCE
- Bachelor's degree in Marketing, Communications, Business, or a related field preferred.
- Experience working with legal documents.
- Ability to organize, retain, and retrieve a large volume of information.
- Experience coordinating events or managing logistics.
- Experience creating presentations and marketing materials.
- Background in real estate, title insurance, or financial services is a plus.
COMPENSATION & BENEFITS
FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
