1,000+ matching jobs for “Applications Support Sr Analyst”

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Citigroup

Production Support Analyst

DLF CYBERCITY 12B

Citi's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 …

Added Nov 3, 2026

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Fidelity National Information Services

Analyst Senior, Application Maintenance & Support

IND PUNE FL7

… entrepreneurial, passionate—and above all, fun. About the team FIS is seeking a seasoned Product Support Representative to support Digital business clients through internet banking, mobile banking, bill payment, …

Added Nov 3, 2026

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Citigroup

Applications Development Senior Programmer Analyst - Assistant Vice President

DLF CYBERCITY 12B

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and …

Added Nov 5, 2026

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Citigroup

Applications Development Senior Programmer Analyst - Assistant Vice President

DLF CYBERCITY 12B

Added Nov 5, 2026

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Citigroup

Applications Development Senior Programmer Analyst - Assistant Vice President

Pune Maharashtra India

Added Nov 3, 2026

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Fidelity National Information Services

Analyst Senior, Product Technical Support

US FL JAX 347

… across the customer’s life cycle. Key responsibilities: Handling customer inquiries and resolving support issues such as: Teller Processing & Financial transactions Operational controls Operational compliance …

Added Nov 3, 2026

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Citigroup

Applications Development Intermediate Programmer Analyst

Mississauga Ontario Canada

Pay posted by employer$79,320–$110,680

… seeks passion in your work, come join us. We'll enable growth and progress together. About the Team: The Applications Development Intermediate Programmer Analyst is a technically sharp, detail-oriented professional who …

Added Nov 3, 2026

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Amgen

Support Analyst / BA

India - Hyderabad

Full time
Regular

ABOUT THE ROLE Role Description: We are seeking a highly skilled Support Analysist to join our team. You will be responsible for Supporting and maintaining software applications …

Added Oct 15, 2026

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Citigroup

Applications Development Sr Programmer Analyst - Assistant Vice President

Tampa Florida United States

Pay posted by employer$96,960–$145,440

Added Nov 3, 2026

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Nasdaq

Fintech Client Support Services Senior Analyst

Mexico - Colonia Juarez - Mexico

Full time
Regular

Deliver support for cloud-based IT products used by financial institutions. Manage critical incidents, ensuring timely …

Added Oct 27, 2026

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Caterpillar

Identity & Access Management (IAM) -Sr. IT Analyst Applications

Bengaluru, Karnataka, India

… so we can all enjoy living in it. Job Summary We are seeking a skilled Identity & Access Management (IAM) -Sr. IT Analyst Applications to join Infrastructure Services -CAT IT Division The Identity & Access Management …

Added Oct 29, 2026

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Pacific Life

Sr Applications Developer

Newport Beach CA-700

Full time
Regular

… thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. The CMD Illustrations …

Added Nov 3, 2026

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Citigroup

Applications Development Analyst - Assistant Vice President

DLF CYBERCITY 12B

Added Nov 3, 2026

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Caterpillar

Identity & Access Management (IAM) Analyst _IT Analyst Applications

Bengaluru, Karnataka, India 2 postings

… so we can all enjoy living in it. Job Summary We are seeking a skilled Identity & Access Management (IAM) Analyst _IT Analyst Applications to join Infrastructure Services -CAT IT Division The Identity & Access Management …

Added Oct 29, 2026

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Regeneron Pharmaceuticals

Principal IT Applications Analyst, Oracle EBS

RENSS - GLOBAL VIEW

Full time
Regular

Pay posted by employer$78,700–$150,600

… and innovation to develop life-changing medicines for people with serious diseases. We are seeking an IT Applications Analyst (Senior or Principal) to join our IOPS IT team, supporting the configuration, implementation, and …

Added Oct 16, 2026

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Citigroup

Apps Support Analyst - Officer

Mississauga Ontario Canada

Pay posted by employer$79,320–$110,680

… and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients. The Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to …

Added Nov 3, 2026

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Bank of America

Senior Data Analyst - Sanctions Filter Support

Charlotte, North Carolina, United States +3 locations

Pay posted by employer$72,100–$113,000

… of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of …

Added Nov 5, 2026

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GE HealthCare Technologies

Senior AI Applications Engineer

IND19-01-Bengaluru-EPIP 122 (Phase II)

Summary We are looking for a full-stack engineer who has built production applications, and who has also helped build software that other engineers then built on top of — a shared library, an …

Added Oct 27, 2026

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Regeneron Pharmaceuticals

Principal IT Applications Analyst, Oracle Cloud WMS

RENSS - GLOBAL VIEW

Full time
Regular

Pay posted by employer$78,700–$150,600

Added Oct 16, 2026

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The Cigna Group

Technical Support Analyst - Cigna Healthcare

Bengaluru, Karnataka, India

Full time
Regular

… management, access and permissions, declarative configuration, data maintenance, reporting, and operational support. The role also investigates and manages application incidents through ServiceNow, working with business …

Added Oct 15, 2026

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Citigroup

Production Support Analyst

DLF CYBERCITY 12B

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Experience · employer excerpt

4 to 8 years in an application support, production management, or platform operations role — preferably within financial services or data-intensive environments
Hands-on experience supporting data pipelines, reporting platforms, or client-facing financial applications
Experience working within a global, follow-the-sun support model across multiple time zones
Familiarity with ITIL-aligned incident, problem, and change management processes

About this opportunity

Original employer description

About the Role

Citi's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 function supporting business-critical and client-facing data and reporting platforms across Investor & Issuer Services.

This is a senior operational role that sits at the intersection of data platform operations, client service delivery, and technology transformation. The DCP PS team supports an expanding portfolio of platforms serving some of the world's largest institutional investors, across multiple geographies and business lines within Investor & Issuer Services.

The team is actively investing in engineering capability, automation, and AI-assisted operations — making this an opportunity for candidates who want to grow beyond traditional incident management into a forward-looking, engineering-oriented production support function.

What You Will Be Working On

The DCP platform underpins Citi's data distribution, client reporting, and operational data services across Securities Services. You will be supporting a portfolio of proprietary and industry-standard platforms spanning:

Client data and reporting platforms — real-time and end-of-day data delivery, client reporting, and operational oversight tools
Data lake and cloud-native platforms — next-generation cloud data infrastructure built on modern technologies including Snowflake, Apache Kafka, Couchbase, Amazon S3, and DataBricks
Client-facing digital experience — platforms delivering data, reporting, and instructions to institutional clients via Citi's digital channels
Entitlements and data access management — infrastructure governing client and user access to data services

The platform is undergoing significant transformation — including migration of applications to modernised digital platforms, consolidation of data services across business lines, and adoption of cloud-native data lake architectures. You will be directly involved in supporting this evolution.

Key Responsibilities

Production Operations

Provide L2 production support across the DCP application portfolio — incident triage, investigation, escalation, and resolution — operating within a global follow-the-sun support model
Perform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverage
Manage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycle

Client Service & Communication

Act as the internal operational point of contact for client-impacting incidents — providing timely, accurate, and professional communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations
Proactively identify and escalate data quality and service availability issues — contributing to a detect-first operating model that reduces client-reported incidents
Contribute to the development and maintenance of a centralised service level inventory — ensuring Citi's commitments to institutional clients are tracked, governed, and met

Platform Stability & Continuous Improvement

Identify and drive resolution of recurring incident patterns through structured problem management — reducing manual toil and preventing reoccurrence
Develop and maintain technical runbooks, support documentation, and operational procedures across the platform portfolio
Contribute to automation and observability initiatives — using tools including Grafana, ITRS, and GCO — to reduce manual effort and improve platform monitoring coverage
Participate in change management activities including release preparation, deployment support, post-implementation review, and production risk assessments

Engineering & AI Enablement

Actively engage with and adopt AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection — aligned to Citi's firm-wide AI-driven production management strategy
Contribute to operational readiness for new platform migrations and onboarding — ensuring production support capability keeps pace with technology evolution
Partner with development and platform engineering teams to influence upstream design decisions that improve production operability and resilience

Transformation & Programme Delivery

Participate in continuous improvement workstream items spanning automation efficiency, monitoring uplift, resiliency, and application onboarding
Support DCP's expansion as the central data services hub across Investor & Issuer Services
Contribute to business continuity planning, contingency testing, and resiliency exercises across the platform portfolio

Team & Stakeholder Engagement

Act as subject matter expert (SME) for one or more platforms — owning operational knowledge and serving as escalation point for junior team members
Build and maintain effective working relationships with Development, Platform Engineering, Risk & Compliance, Audit, Infrastructure, and Vendor/Partner teams
Contributing to the team's reputation as a value-adding, engineering-oriented function

What We Are Looking For

Experience

4 to 8 years in an application support, production management, or platform operations role — preferably within financial services or data-intensive environments
Hands-on experience supporting data pipelines, reporting platforms, or client-facing financial applications
Experience working within a global, follow-the-sun support model across multiple time zones
Familiarity with ITIL-aligned incident, problem, and change management processes

Technical Skills

Strong working knowledge of SQL and data querying — ability to investigate data quality issues across relational and cloud databases
Experience with Snowflake, Couchbase, Amazon S3, or DataBricks is advantageous
Familiarity with monitoring and observability tooling such as Grafana or ITRS or GCO
Experience with automation scripting (Python, Shell, or equivalent) — ability and willingness to build and maintain operational automation
Experience with ServiceNow or equivalent ITSM platforms for incident and problem management
Understanding of cloud-native data architectures — data lakes, streaming pipelines, and event-driven architecture — is advantageous
Interest in and exposure to AI-assisted operations tooling — agentic triage, automated incident investigation, or intelligent monitoring

Behavioural & Professional

Strong analytical and investigative mindset — able to work through complex, ambiguous production issues methodically and under pressure
Excellent written and verbal communication skills — able to explain technical issues clearly to non-technical stakeholders including client-facing teams and senior management
Client-first orientation — understands the impact of production issues on institutional clients and takes ownership of communication and resolution
Proactive and improvement-oriented — actively looks for ways to reduce toil, improve processes, and uplift team capability
Collaborative — operates effectively in a geographically distributed team with shared accountability for platform health
Comfortable with ambiguity and change — the DCP platform is in active transformation and the role requires adaptability as scope, technology, and operating model evolve

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline — or equivalent professional experience

Why Join DCP Production Support at Citi

Strategic importance — DCP PS supports Citi's Securities Services data and client experience infrastructure, serving some of the world's largest institutional investors across a platform undergoing major transformation
Engineering growth — the team is actively investing in automation, AI-assisted operations, and engineering capability — this is a role for candidates who want to grow beyond incident management into a technically sophisticated, forward-looking function
Global reach — work within a globally distributed follow-the-sun team across EMEA, NAM, and Asia Pacific with genuine cross-regional collaboration and career mobility
Transformation exposure — direct involvement in major platform programmes including cloud data lake modernisation, client platform migration, and multi-business-line data services consolidation
AI-forward environment — early involvement in AI-assisted production management tooling aligned to Citi's firm-wide intelligent operations strategy

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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