1,000+ matching jobs for “Customer Success Manager”

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow …

Added Oct 27, 2026

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Pay posted by employer$164,612–$201,193

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow …

Added Oct 27, 2026

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TD Synnex

Customer Lifecycle Program Manager

Barcelona, Catalonia, Spain +1 location

Full time
Regular

Drive Customer Lifecycle program adoption across European countries. Enable and support country teams through training, …

Added Oct 27, 2026

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Broadcom

Program Manager – Proactive Customer Engagement

Princeton, New Jersey, United States +3 locations

Full time
Regular

Pay posted by employer$90,000–$144,000 USD per year

We are seeking an experienced and innovative Program Manager – Proactive Customer Engagement to lead strategic initiatives that transform how our Technical Support …

Added Oct 5, 2026

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Workday

Sr Engagement Manager OR Engagement Manager- Workday Success Plans Subscription Services

Costa Rica

Flex
Full time

… you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Success Plans Team are all about our customers and their entire journey with Workday - we create programs to help …

Added Oct 27, 2026

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Concentrix

Associate Partner Success (Hong Kong)

CHN Suzhou - Unit 2605B，26th Floor，West Tower，China Overseas Fortune Center

… people who strive to enjoy every day. We are looking for a Cantonese, Mandarin & English speaking Partner Success (On-site) to join one of our exciting, expansion projects. Reporting to the Sales Manager, the Associate …

Added Nov 3, 2026

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Palo Alto Networks

Senior Manager, Customer Upsell, NGTS

Boston, Massachusetts, United States

We are looking for a Senior Manager, Customer Upsell, to manage and execute our expansion and upsell operations globally across Next Generation …

Added Oct 28, 2026

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Salesforce

Customer Risk Manager (French Speaking)

Ireland - Dublin

… applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer …

Added Oct 27, 2026

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Salesforce

Customer Risk Manager (French Speaking)

Ireland - Dublin

Added Oct 28, 2026

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Concentrix

Associate Partner Success (Hong Kong)

CHN Shenzhen

… into SaaS solution adoption for the Hong Kong market. Successful candidates are strong communicators with customer-facing skills, adept at handling objections and building deep relationships across long sales cycles. …

Added Nov 3, 2026

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Procter & Gamble

Key Account Manager (Customer Development)

KUALA LUMPUR GENERAL OFFICE

… be entrepreneurs leading a team of multifunctional resources from the front line. Your Team The Key Account Manager reports to the Sales Director and works closely with colleagues from other functions: Brand Management, …

Added Oct 27, 2026

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Rockwell Automation

Enterprise Customer Experience Program Manager

Bogotá, Bogota D.C., Colombia +1 location

Full time

The Enterprise Customer Experience (ECX) organization is responsible for shaping and continuously elevating the end-to-end …

Added Oct 29, 2026

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Ryder System

National Rental Customer Development Manager

USA - Nationwide Remote USA

Full time
Regular

… our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a National Rental Customer Development Manager, you’ll join a national team of sales professionals and manage relationships with some …

Added Nov 3, 2026

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Prologis

Property Manager (Real Estate & Customer Experience Manager

Atlanta, Georgia, United States

Full time

Pay posted by employer$85,000–$105,000 per year

also identifies opportunities to connect customer needs with Prologis’ value-added products and services. Key responsibilities include: Manage customer …

Added Nov 3, 2026

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International Flavors & Fragrances

Customer Experience Marketing Manager, Poland

Warsaw, Mazovia, Poland

Customer Experience Marketing Manager, Poland Are you ready to take your skills to the next level and make a real …

Added Nov 3, 2026

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Becton Dickinson

Sr Manager, Customer Quality Excellence

USA NJ - Franklin Lakes

In person
Full time
Regular

Pay posted by employer$172,000–$275,200 USD

Reporting to the VP of Quality Management, the Senior Manager, Customer Quality Excellence is responsible for driving effective management of customer quality …

Added Oct 27, 2026

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Abbott Laboratories

Sr Manager, Customer Experience Strategy

United States > Madison : 5505 Endeavor Ln

Pay posted by employer$113,300–$226,700

… places to work for diversity, working mothers, female executives, and scientists. The Opportunity The Sr. Manager, Customer Experience Strategy reports to the Director, Customer Strategy & Insights and brings the voice of …

Added Oct 20, 2026

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Nvidia

Manager, Customer Enablement Engineering - Networking

Santa Clara, California, United States

NVIDIA is seeking a top-tier Customer Enablement Engineering Manager to join the NVIDIA-Cumulus Engineering Team! You will play an exciting role …

Added Oct 31, 2026

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Ryder System

Customer Logistics Manager - Dedicated Transportation

USA - Maple Grove MN 55369

Full time
Regular

Pay posted by employer$70,000–$75,000 per year

We are immediately hiring a Customer Logistics Manager - Dedicated Transportation in Maple Grove, MN, for our Supply Chain Solutions division. …

Added Nov 3, 2026

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Capital One Financial

Process Manager - Payments & Customer Fulfilment

Nottingham, England, United Kingdom

We're looking for a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end …

Added Oct 27, 2026

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Broadcom

Program Manager – Proactive Customer Engagement

Princeton, New Jersey, United States +3 more

Full time
Regular

Pay posted by employer$90,000–$144,000 USD per year

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Required Qualifications · employer excerpt

Bachelor's degree and 8+ years of experience in program management, technical support, customer success, or a related role.
Experience designing and managing cross-functional initiatives that deliver measurable business outcomes.
Strong understanding of enterprise Technical Support operations and customer engagement strategies.
Demonstrated ability to analyze data, identify trends, and translate insights into actionable programs.
Excellent organizational, communication, and presentation skills.

2 more in the full description below.

About this opportunity

Original employer description

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Job Description:

We are seeking an experienced and innovative Program Manager – Proactive Customer Engagement to lead strategic initiatives that transform how our Technical Support organization engages with customers. This individual contributor role is responsible for developing and executing scalable programs that proactively address customer needs, improve product adoption, reduce reactive support interactions, and enhance the overall customer experience.

Working closely with Technical Support leadership, the Program Manager will leverage customer insights, support trends, and operational data to identify opportunities for proactive engagement. Success in this role requires a combination of strategic thinking, program management expertise, analytical skills, and a passion for creating meaningful customer outcomes.

Key Responsibilities

Develop and execute proactive customer engagement programs that improve customer success, product adoption, and overall customer satisfaction.
Identify opportunities to proactively engage customers through targeted outreach, educational initiatives, customer health programs, best practice guidance, and other scalable engagement strategies.
Analyze customer support trends, case data, and operational metrics to identify recurring issues and opportunities for preventative engagement.
Design and manage programs that help customers maximize product value while reducing avoidable support interactions.
Establish program objectives, implementation plans, timelines, success metrics, and reporting mechanisms to measure business impact.
Collaborate with Technical Support leadership to prioritize and execute strategic initiatives aligned with organizational objectives.
Develop repeatable frameworks and best practices that enable Technical Support teams to engage customers more proactively and consistently.
Monitor program effectiveness through data analysis and customer feedback, continuously refining initiatives to improve outcomes.
Prepare and deliver program updates, recommendations, performance metrics and support insights to Technical Support leadership and cross functional teams.
Champion a culture of proactive customer engagement and continuous improvement throughout the Technical Support organization.

Required Qualifications

Bachelor's degree and 8+ years of experience in program management, technical support, customer success, or a related role.
Experience designing and managing cross-functional initiatives that deliver measurable business outcomes.
Strong understanding of enterprise Technical Support operations and customer engagement strategies.
Demonstrated ability to analyze data, identify trends, and translate insights into actionable programs.
Excellent organizational, communication, and presentation skills.
Proven ability to influence stakeholders and drive initiatives without direct management authority.
Strong project and program management skills with the ability to manage multiple initiatives simultaneously.

Preferred Qualifications

Previous Support Management experience
Experience within an enterprise software environment.
Familiarity with customer health metrics, customer adoption strategies, support analytics, and customer satisfaction measurements.
Experience developing customer enablement programs, knowledge-sharing initiatives, webinars, customer outreach campaigns, or similar engagement activities.
Experience with business intelligence and reporting tools.
PMP, Agile, Lean Sig Sigma or other program management certification is a plus.

Compensation and Benefits

The annual base salary range for this position is USD 90,000.00 To USD 144,000.00

As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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Keywords also found in description

Full time
Regular
Services & Support

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