28 matching jobs for “Customer Service Representative - Cigna Healthcare”

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The Cigna Group

Provider Relations Representative - 12 Month Contract - Express Scripts Canada

Mississauga, ON +1 location

Full time
Temporary

Pay posted by employer$25.00–$26.50 per hour

… Scripts Canada’s Provider Relations Department is responsible for managing provider contracts, registering healthcare providers across Canada, maintaining the ESC provider database, and communicating effectively with these …

Added Oct 16, 2026

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The Cigna Group

Medical Equipment Delivery Driver and Service Technician - Onsite

FL, Longwood (AHHI), 556 Florida Central Pkwy

Full time
Regular

Coordinate delivery and pickup times with patients to ensure timely, reliable service. Transport, deliver, and retrieve equipment and supplies while following safety procedures and reporting …

Added Oct 15, 2026

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The Cigna Group

Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada

Mississauga, ON

Full time
Temporary

Pay posted by employer$25.00–$26.50 per hour

Added Oct 16, 2026

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The Cigna Group

Pharmacy Technician Representative - Advent Health - Thonotosassa, FL - 2nd Shift

Thonotosassa, FL

Full time
Regular

… pharmacy software programs. Preferred: Experience in infusion pharmacy operations. Strong communication and customer service skills. Ability to work collaboratively across departments in a team environment. If you will be …

Added Oct 15, 2026

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The Cigna Group

Back Office Operations Analyst – Band 1

Bengaluru, India

Full time
Regular

… missing fields, identifying basic discrepancies). Highlight any patterns or issues noticed in daily work. Customer & Service Awareness Keep the customer impact in mind when completing tasks (e.g., avoiding delays, ensuring …

Added Oct 16, 2026

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The Cigna Group

Sr. Account Executive, Advanced Pulmonary Conditions – Accredo - MN/IA/MO - Remote

United States Work at Home

Full time
Regular

… exceed referral, patient admit, and growth objectives across assigned markets. Serve as the primary sales representative for physicians, hospital clinics, infusion centers, and other referral sources. Build and maintain trusted …

Added Oct 16, 2026

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The Cigna Group

Sr. Account Executive, Advanced Pulmonary Conditions – Accredo - KS/NE/CO/NM/UT/WY - Remote

United States Work at Home

Full time
Regular

Added Oct 16, 2026

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The Cigna Group

Product Strategy Senior Advisor – Identity Strategy & Innovation

United States Work at Home

Full time
Regular

works in close partnership with the enterprise Personalization technology stack and Customer 360 data foundations, ensuring identity operates as a shared, reusable layer that powers trusted, …

Added Oct 16, 2026

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The Cigna Group

Back Office Operations Analyst – Band 1

Bengaluru, India

Full time
Regular

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About this opportunity

Original employer description

ROLE SUMMARY

As a Administrative Services Representative , you will support the accurate and timely execution of core operational processes within your functional area

You will focus on processing tasks, following established procedures, ensuring accuracy, and contributing to smooth workflow delivery. This role is essential to maintaining service quality, customer satisfaction, and operational consistency.

You will work closely with colleagues, team leads, and supervisors to ensure work is completed to expected standards, escalating issues when needed and contributing to a positive, team‑focused environment.

KEY RESPONSIBILITIES

Operational Processing

Complete daily operational tasks in line with SOPs and business rules
Follow defined workflows accurately to meet quality and productivity targets.
Process cases independently and escalate exceptions or unclear scenarios to senior team members or supervisors.
Maintain up‑to‑date knowledge of required tools, systems, and procedures for your function.

Quality, Accuracy & Compliance

Ensure all work meets accuracy and quality requirements.
Follow all compliance, regulatory, audit, and data‑protection standards.
Flag errors, inconsistencies, or potential risks to your team lead early.
Support quality checks when assigned.

Process Adherence & Improvement Awareness

Follow standard procedures closely and identify when something does not match expected processes.
Suggest small improvements or highlight recurring issues to support continuous improvement.
Adopt new processes or changes quickly and consistently.

Team Support & Collaboration

Work effectively with peers and contribute to a supportive team culture.
Share basic knowledge or tips with newer colleagues when needed.
Seek guidance from senior analysts/SME/SV for complex tasks.
Communicate clearly with team members when passing on cases or escalating issues.

Data & Reporting Support

Enter, update, or validate data accurately in systems.
Support simple data reviews (e.g., checking for missing fields, identifying basic discrepancies).
Highlight any patterns or issues noticed in daily work.

Customer & Service Awareness

Keep the customer impact in mind when completing tasks (e.g., avoiding delays, ensuring accuracy).
Handle any assigned customer‑related operational actions (e.g., email‑based updates) in a clear and professional manner.
Escalate any customer‑impacting issues promptly.

YOUR PROFILE

0–1+ years of experience in an operations environment internship or entry‑level experience welcomed.
Strong attention to detail and accuracy in processing work.
Comfortable following structured SOPs and workflows.
Basic understanding of operational systems (e.g., claims platforms, admin systems, Salesforce, or similar) — training provided.
Reliable, consistent, and able to meet deadlines.
Good communication skills for working with peers and supervisors.
Basic analytical ability to identify simple errors or issues.
Customer‑focused mindset, even in back‑office tasks.
Adaptable to changes, new processes, and shifting priorities.
Fluent in English; additional languages beneficial.

KEY COMPETENCIES

Process Accuracy – Delivers high‑quality, error‑free work.
Operational Discipline – Follows SOPs consistently and understands workflow steps.
Problem Identification – Recognises issues and escalates appropriately.
Team Collaboration – Works well with colleagues and supports a positive team environment.
Customer Orientation – Understands how back‑office work impacts customer outcomes.
Communication – Clear, professional communication with team members.
Learning Mindset – Willing to learn new systems, tools, and procedures.
Time Management – Manages workload effectively and meets deadlines.
System Navigation – Comfortable working across multiple operational tools with training.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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Keywords also found in description

Administration
Full time
Regular

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.