1,000+ matching jobs for “Field Technical Support”

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Applied Materials

Technical Product Support (TPS) Engineer

Singapore, Singapore

… we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. …

Added Oct 27, 2026

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HP LaserJet - Technical Support Representative

All Cities, Michigan, United States of America

Full time
Reg Employee

Pay posted by employer$24.00–$32.00 per hour

HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks …

Added Oct 15, 2026

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Carrier Global

HVAC Applied Equipment Technical Support

Charlotte, North Carolina, United States

Pay posted by employer$79,000–$158,000 per year

Technical Support & Escalation Management Serve as a Level II technical escalation point for parts-related and …

Added Oct 27, 2026

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Applied Materials

Technical Support Engineer (TSE) MDP

Singapore, Singapore +1 location

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, …

Added Oct 27, 2026

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Baker Hughes

Lead Services Specialist - Technical Support

CA-AB-LEDUC-7018 45 STREET

Lead Services Specialist - Technical Support Are you passionate about optimizing production performance through artificial lift technology? …

Added Oct 27, 2026

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Carrier Global

Staff Tech, Product & Technical Support

RGA Tech Park, Chikkannhelli Village, Sarjapur Main Road, Bangalore - 560035, India

… and troubleshooting of Building Management Systems (BMS) and HVAC control systems. The role requires deep technical understanding of Niagara Framework, control logic, field devices, and building equipment, with the ability …

Added Oct 27, 2026

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Applied Materials

Technical Product Support Engineer III

Santa Clara, California, United States

Pay posted by employer$110,500–$152,000

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, …

Added Oct 27, 2026

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Applied Materials

Technical Product Support Engineer III

Benicia, California, United States

Pay posted by employer$110,500–$152,000

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, …

Added Oct 27, 2026

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KLA

SWIFT Technical Support Manager Asia

Hsinchu, Taiwan +2 locations

Full time
Regular

… is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners …

Added Oct 15, 2026

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Centene

IT Technical Support Specialist III

Iselin - 485D U.S. 1 (11154)

Full time
Regular

Pay posted by employer$27.02–$48.55 per hour

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by …

Added Oct 27, 2026

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Centene

IT Technical Support Specialist III

Newark-750 Prides Crossing (11131)

Full time
Regular

Pay posted by employer$27.02–$48.55 per hour

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by …

Added Oct 27, 2026

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Centene

IT Technical Support Specialist III

Oklahoma City - 14000 N. Quail Springs Pkwy (11117)

Full time
Regular

Pay posted by employer$27.02–$48.55 per hour

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by …

Added Oct 27, 2026

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Centene

IT Technical Support Specialist IV

Austin-5900 E Ben White Blvd (10703)

Full time
Regular

Pay posted by employer$30.58–$55.09 per hour

Position Purpose: Provides lead level support on on-site and remote technical support to end users and site IT infrastructure (including network, print, …

Added Oct 27, 2026

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Technical Support Representative - ACS/Workstations

Rio Rancho, New Mexico, United States

Full time
Reg Employee

Pay posted by employer$24.00–$34.00 per hour

HP is seeking a Technical Support Representative responsible for independently handling complex customer issues related to …

Added Oct 16, 2026

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Applied Materials

Technical Support Engineer (TSE) - (SCoE)

Tainan, Taiwan +4 locations

Responsible for Sustainability (SCoE) Products Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on …

Added Oct 27, 2026

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Palo Alto Networks

Senior Technical Support Engineer- SASE

Office - India - Bangalore Bagmane Tech Park

Job Summary As a Senior Technical Support Engineer, you will be a key player in our customer's post-sales journey, addressing complex …

Added Oct 27, 2026

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Carrier Global

Technical Support Engineer H/F

FRA3655: Route de Thil,Montluel,01120,France

will contribute to identifying and proposing solutions that meet customer needs while taking into account technical, energy-efficiency and operational requirements. Key Responsibilities Analyze customer technical …

Added Oct 28, 2026

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The Cigna Group

Technical Support Analyst - Cigna Healthcare

Bengaluru, India

Full time
Regular

… management, access and permissions, declarative configuration, data maintenance, reporting, and operational support. The role also investigates and manages application incidents through ServiceNow, working with business …

Added Oct 15, 2026

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Nvidia

Senior Technical Support Engineer – Slurm

Israel, Raanana +2 locations

… for many of the world's most demanding AI and high-performance computing environments. We are looking for a Technical Support Engineer dedicated to supporting Slurm for NVIDIA's customers. You will join a dedicated team of …

Added Oct 27, 2026

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Danaher

Customer Technical Support Specialist - ONSITE

Indianapolis, Indiana, United States +1 location

Pay posted by employer$30.00–$35.00 per hour

… health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service …

Added Oct 27, 2026

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The Cigna Group

Technical Support Analyst - Cigna Healthcare

Bengaluru, India

Full time
Regular

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Required Skills and Experience · employer excerpt

Minimum of three years of professional experience working as a Salesforce Administrator.

About this opportunity

Original employer description

Technical Support Analyst

Position Information

Job Title: Technical Support Analyst

Function: Production Support / Salesforce Support

Employment Type: Full-time

Location: Bangalore

Reports To: Cloud Support Manager

Role Purpose

The Technical Support Analyst is a hands-on member of the Production Support team, responsible for supporting and maintaining Salesforce applications used across Cigna International Health.

The primary focus of the role is day-to-day Salesforce administration across Sales Cloud, Service Cloud, and Experience Cloud, including user lifecycle management, access and permissions, declarative configuration, data maintenance, reporting, and operational support. The role also investigates and manages application incidents through ServiceNow, working with business users, technical teams, and senior support colleagues to restore service, meet agreed service levels, and provide a high standard of customer support.

The successful candidate will work with appropriate autonomy, prioritize their workload, and deliver accurate, controlled, and well-documented outcomes. They will escalate work requiring development, architecture decisions, elevated privileges, or higher-risk production changes.

Key Responsibilities

Salesforce Administration and User Access

Create, update, activate, freeze, and deactivate Salesforce users in accordance with approved access requests and user lifecycle procedures.

Maintain user access through profiles, roles, permission sets, permission set groups, licenses, queues, public groups, and other approved access mechanisms.

Investigate and resolve common login, visibility, permission, object-access, field-access, and record-access issues.

Maintain access hygiene by reviewing assignments, identifying inappropriate or obsolete access, and supporting periodic access reviews.

Apply least-privilege and segregation-of-duties principles, escalating privileged, unusual, or high-risk access requests to the appropriate security, identity-management, or senior Salesforce resource.

Maintain clear evidence of approvals and completed access changes where required for audit or control purposes.

Declarative Configuration and Platform Maintenance

Configure and maintain Salesforce using approved declarative, “clicks-not-code” capabilities.

Support routine changes to standard and custom objects, fields, page layouts, record types, list views, queues, assignment rules, validation rules, reports, dashboards, and other administrative configurations.

Assist with basic Salesforce Flow configuration and troubleshooting where the requirement is within the role’s approved administrative scope.

Perform configuration and operational support across Sales Cloud, Service Cloud, and Experience Cloud.

Validate changes in an appropriate lower environment before production implementation, following established testing, approval, deployment, and post-implementation validation procedures.

Monitor the impact of routine Salesforce releases and support low-risk readiness or validation activities.

Escalate requirements involving Apex, Lightning Web Components, complex integrations, architecture changes, or development-intensive solutions.

Data Maintenance and Reporting

Maintain Salesforce data accurately and securely, including approved record creation, updates, corrections, ownership changes, and controlled bulk activities.

Support data imports, exports, and mass updates using authorized tools and documented procedures.

Complete appropriate validation and reconciliation before and after data changes.

Identify duplicate, incomplete, obsolete, or inconsistent information and work with data owners to improve data quality.

Create and maintain standard reports and dashboards to support operational and business requirements.

Protect sensitive information and avoid unapproved data deletion, extraction, or other high-risk data activity.

Maintain traceable records of approvals, test results, data files, outcomes, and rollback information where required.

Incident and Application Support

Monitor and manage incidents and support requests assigned through ServiceNow.

Review ticket information, confirm the reported symptoms and business impact, and gather any additional information required to investigate the issue.

Validate that the correct application or configuration item is recorded and ensure the incident is assigned to the appropriate support group.

Investigate common Salesforce and supported application issues, including user access, permissions, configuration, data, workflow, and functional errors.

Reproduce issues where appropriate, review available documentation and known issues, and identify a resolution, workaround, or appropriate escalation path.

Maintain accurate ticket states and remain aware of applicable responses and resolution of SLAs.

Record meaningful internal investigation details, actions taken, dependencies, and escalation of information in work notes.

Provide clear and timely customer updates through the appropriate customer-visible ServiceNow fields.

Reassign incidents promptly when another team is required, documenting the reason for reassignment.

Complete accurate resolution information and clear resolution notes before resolving a ticket.

Escalate major, high-impact, recurring, security-related, or technically complex incidents in accordance with established support procedures.

Documentation, Automation, and Continuous Improvement

Create and maintain clear operational documentation, runbooks, support procedures, troubleshooting guides, and knowledge articles.

Identify repetitive, manual, or error-prone activities that may be suitable for controlled automation.

Contribute to the design, testing, documentation, and ongoing monitoring of low-risk automation solutions.

Recommend improvements that increase support efficiency, data quality, customer experience, control effectiveness, or service reliability.

Collaboration and Customer Service

Work effectively with geographically distributed colleagues across business, production support, identity and access management, security, product, engineering, and development teams.

Translate technical issues into clear, practical information for both technical and nontechnical stakeholders.

Manage assigned work with appropriate autonomy, balancing priorities, risk, business impact, and SLA commitments.

Provide accurate, professional, and customer-focused communication throughout requests and incidents.

Seek guidance when requirements are unclear and escalate promptly when an issue exceeds the role’s authority or technical scope.

Required Skills and Experience

Minimum of three years of professional experience working as a Salesforce Administrator.

Practical administration experience across:

Sales Cloud

Service Cloud

Experience Cloud

Strong hands-on experience with Salesforce user provisioning, deactivation, access management, profiles, roles, permission sets, permission set groups, licenses, queues, and public groups.

Experience configuring standard and custom objects, fields, page layouts, record types, list views, validation rules, assignment rules, reports, and dashboards.

Experience with declarative Salesforce administration and basic Flow configuration or troubleshooting.

Experience performing controlled data imports, exports, corrections, bulk updates, and data-quality activities.

Demonstrated experience supporting production applications and investigating user, access, configuration, data, and functional issues.

Ability to maintain accurate technical documentation, ticket records, change evidence, and audit trails.

Strong attention to detail and a disciplined approach to security, data protection, operational risk, and change control.

Strong written and verbal communication skills, with the ability to work effectively with technical and nontechnical stakeholders.

Ability to prioritize assigned work, work independently within defined procedures, and recognize when escalation is required.

Preferred or Desirable Skills

Working knowledge of ServiceNow, including incident handling, work notes, customer updates, resolution information, and SLA awareness.

Salesforce Certified Administrator credential.

Experience supporting Salesforce in a health insurance, healthcare or other regulated environment.

Experience with access reviews, audit evidence, segregation-of-duties controls, or identity and access management processes.

Familiarity with Agile delivery, Jira, Confluence, knowledge management, release-readiness activities, user acceptance testing, and smoke testing.

Exposure to application-monitoring or log-analysis tools such as Dynatrace or Splunk.

Experience identifying opportunities to automate recurring administrative or support activities.

Behaviors and Competencies

Customer focused: Provides responsive, accurate, and professional support.

Team player: Collaborates openly across geographic, business, and technical boundaries.

Problem solver: Investigates methodically and uses evidence to reach sound conclusions.

Autonomous: Takes ownership of assigned work while escalating appropriately.

Process minded: Follows documented controls and maintains complete, traceable records.

Security and risk aware: Protects access, data, system stability, and audit integrity.

Curious and adaptable: Learns unfamiliar applications and business processes confidently.

Continuous-improvement driven: Challenges inefficient manual processes and proposes safe, practical improvements.

Clear communicator: Explains technical matters effectively to different audiences.

Dependable: Manages priorities and delivers work to agreed time and quality expectations.

Scope of the Role

This is primarily a Salesforce administration and production-support position, not a Salesforce developer or solution-architect role. The analyst is expected to complete routine declarative configuration and operational support independently within approved procedures. Custom development, complex integration work, architecture decisions, privileged actions, and high-risk production changes must be referred to the appropriate senior administrator, engineering, architecture, security, or development team.

Measures of Success

Success in the position will be demonstrated through:

Timely and accurate completion of user lifecycle and access requests.

Achievement of applicable incident and request SLAs.

High-quality investigation notes, customer communications, and resolution records.

Secure, accurate, and controlled Salesforce configuration and data maintenance.

Complete change, approval, testing, and audit evidence.

Effective escalation of work outside administrative scope.

Current, usable operational documentation and knowledge articles.

Measurable contribution to automation, process improvement, and reduced recurring support efforts.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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Keywords also found in description

Full time
Information Technology
Regular

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