1,000+ matching jobs for “Customer Experience Customer Success Specialist”

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Cisco Systems

Customer Experience Customer Success Specialist - Security

Minato, Japan

… さらに、1:1の顧客エンゲージメントやコミュニティイベントにも関わり、CXM（Customer Experience Manager）やCSM（Customer Success …

Added Oct 27, 2026

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Cisco Systems

Customer Experience Customer Success Specialist - Security

Minato, Japan

is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success …

Added Oct 27, 2026

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Rockwell Automation

Customer Success Specialist

Santiago, Chile +2 locations

Full time

As Customer Success Specialist in our team plays a critical role ensuring customer satisfaction, encouraging long-term …

Added Oct 27, 2026

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TD Synnex

… and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn. Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product benefits and …

Added Oct 27, 2026

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TD Synnex

Customer Success Specialist

Chennai, India

… support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long …

Added Oct 27, 2026

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Technical Customer Success Specialist

Spring, Texas, United States +1 location

Full time
Reg Employee

Pay posted by employer$83,000–$127,800 USD per year

Technical Customer Success Specialist Description - HP’s Digital Solutions team is looking for a US based post sales technical …

Added Oct 25, 2026

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Cisco Systems

Customer Success Specialist - Splunk

Kraków, Poland +1 location 2 postings

Meet the Team The Customer Experience team is focused on helping customers achieve long-term success with their Splunk investment by …

Added Oct 30, 2026

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Cisco Systems

Digital Customer Success Specialist

RTP, North Carolina, US

Pay posted by employer$98,200–$130,900

The application window is expected to close on: 11/12/2026 Meet the Team : The Digital Customer Experience (DCX) team serves as the CX strategic engine for end-to-end digital campaign excellence at …

Added Oct 27, 2026

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Cisco Systems

Customer Success Manager

Mexico City, Mexico

Your Impact As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and …

Added Oct 30, 2026

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Customer Success Engineering Specialist, Sumaré/SP

BR, São Paulo, Sumare

In person

Customer Success Engineering Specialist, Sumaré/SP Collaborate with Innovative 3Mers Around the World 3M is seeking …

Added Oct 27, 2026

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Palo Alto Networks

Customer Success Engineer

Office - India - Mumbai

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will be a key Idira(previously CyberArk) technical …

Added Oct 27, 2026

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Salesforce

Success Specialist

Tokyo, Japan

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 27, 2026

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Cisco Systems

Leader, Customer Experience

Singapore, Singapore

Role Overview As a Splunk Customer Success Executive (CSE) Manager, you will lead a team of high-performing Customer Success Executives tasked …

Added Oct 27, 2026

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Technical Customer Success Expert

Spring, Texas, United States +1 location

Full time
Reg Employee

Pay posted by employer$93,400–$143,800 USD per year

Serve as the customer’s post-sales HP Digital Solutions expert. Assist customer in whatever manner is required as it relates to …

Added Oct 25, 2026

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Salesforce

Customer Success Manager - Tableau

Mexico City, Mexico

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 27, 2026

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Salesforce

Customer Success Manager (Informatica)

Indiana - Indianapolis +3 locations

Pay posted by employer$99,400–$186,300 per year

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 28, 2026

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Adobe

Customer Success Account Manager

Remote India

Full time
Regular

… would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. This role entails nurturing and co-selling with …

Added Oct 27, 2026

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Rockwell Automation

Customer Success Renewals Specialist – Support Contracts (North America)

Mexico City, Mexico +1 location

Full time

As Renewals Specialist you will manage a focused portfolio of customer accounts to ensure the renewal of support contracts. You …

Added Oct 27, 2026

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Salesforce

Customer Success Manager - Marketing Cloud

Mexico City, Mexico

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 27, 2026

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S&P Global

Customer Success Manager (Fluent Russian)

Istanbul, Turkey

Full time

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team within S&P Global Energy. As part of the wider Customer Experience organization, the team is …

Added Oct 27, 2026

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Cisco Systems

Customer Experience Customer Success Specialist - Security

Minato, Japan

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Minimum Qualifications · employer excerpt

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together…
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a…
We are Cisco, and our power starts with you.

About this opportunity

Original employer description

職務内容

このロールは、AIを活用したインサイトと、顧客環境・導入状況の深い理解をもとに最適な活用（アダプション）戦略を組み立て、ソフトウェアの定着と価値実現を推進することで、契約更新とビジネス成長につなげる役割です。

具体的には、Technical Adoption Planning（TAP）の策定と実行を自ら先回りして組み立て、顧客のゴールに沿ったTAPを作成・推進することで、顧客のテクノロジー投資効果を最大化し、シスコ製品を余すところなく活用してもらえる状態を目指します。なお、TAPの作成は基本的にDesignated CSSが担い、Pooled CSSはアーキテクチャ固有の専門知識を提供する形で貢献します。

また、アラインメントワークショップをファシリテートして活用状況の進捗をレビューし、顧客が期待する成果（アウトカム）とベネフィットの実現を後押しします。これがオンボーディング、アダプション、そして契約更新の成功につながっていきます。

スケールの観点では、高度な1:Many型の技術イネーブルメントである「Expert Insight Series」を企画・提供してインパクトを広げます。AIの最新動向を含むシスコテクノロジー、競合環境、業界トレンドを常にキャッチアップし、専門家としてのガイダンスを提供するとともに、ステークホルダー向けワークショップにも参加し、アダプションビジネスの現状（共通の課題や市場トレンドなど）を言語化して伝えます。

さらに、1:1の顧客エンゲージメントやコミュニティイベントにも関わり、CXM（Customer Experience Manager）やCSM（Customer Success Manager）のTAP策定・実行をサポートします。その中で、経営層や顧客の技術的な意思決定に影響を与え、信頼されるアドバイザーとしての関係を築いていきます。

加えて、Customer Successチーム、アカウントチーム、セールス、パートナー、その他GTM関連の各チームと連携し、AIと戦略的インサイトを活用しながら顧客のアダプション促進、製品に関する懸念への対応、価値とビジネス成果につながるユースケースの発掘を進めます。顧客とシスコのプロダクトチームの間に立つ「テクノロジーエバンジェリスト」として、製品開発・改善に活かせるフィードバックを届け、顧客から挙がった構造的な製品課題についてはプロダクトチームとの連携を主導し、ユーザビリティとサービサビリティの向上を推進します。

具体的な業務内容

複数製品・複数テクノロジーにまたがる複雑な導入案件を含む、相当規模の顧客ポートフォリオのアダプションを担当。担当アーキテクチャを軸に、隣接アーキテクチャの知見も活かしつつ、AIツールを用いてアダプション上の課題を予測し、戦略を最適化します
大規模なオーディエンスや複数アーキテクチャを対象とした、幅広く高度なイネーブルメント施策を設計・提供。顧客の成熟度、ビジネス優先事項、技術スタックに合わせてセッションをカスタマイズします
顧客組織内に社内チャンピオンを育て、多様なステークホルダーと関わりながら、相互の成長につながる関係性を強化します
TAPの作成と実行をオーナーとして担い、社内チームやパートナーと連携して、アダプション活動がタイムリーかつ的確で、効果を測定できる状態を担保します
セッションのゴールをAIから得た示唆をもとに設定し、グローバルチームと協働して一貫したサポートを提供することで、顧客の期待値をマネジメントします
中級レベルのデモ環境を構築・活用してコンサルテーションを実施し、顧客のビジネス課題を分析して解決策を提案します
テレメトリや利用状況データからアダプションのギャップを特定し、顧客に先回りして働きかけて解消します
フィードバックを収集し関連チームに共有することで製品改善にインプットを行い、継続的な価値創出のためのデータツールの活用を促進します
共通ニーズに対して、1:Many型のイネーブルメント（定期開催のExpert Insight形式のセッション）を導入します
アダプション計画を製品のケイパビリティと顧客のアウトカムに紐づけ、ビジネスニーズを技術的なステップに翻訳します（例：インシデントアラートを削減するための特定アラート、ダッシュボード、ワークフローの有効化）
顧客のトポロジーを再現した、中程度に複雑なラボを構築・運用し、本番展開前に連携動作やエッジケースを検証します
再利用可能なスクリプトやチェックリストを作成し、よくある作業（ベースライン設定、ヘルスチェックなど）を効率化します
現場から得たインサイトを集約し、製品改善やユーザビリティ・サービサビリティの向上に反映させます
技術的な知見をもとに改善提案を行い、サービスチームと協働してアダプション手法そのものを進化させ、イノベーションを推進します
主要アカウントについて、部門横断のチーム（IT、セキュリティ、運用など）をカスタマーサクセスのゴールに向けて一枚岩にまとめます
ワークショップやワーキンググループをファシリテート・リードし、アダプション推進と顧客課題の解決を図ります
プロセス改善や新プログラムの立ち上げなど、CX組織内の戦略的な取り組みを、AIを取り入れながら主導します
シニアCSSのメンタリングを行い、ナレッジシェアのセッションやコミュニティフォーラムをリードします

応募要件（Minimum Qualifications）

流暢な日本語
学士号＋関連実務経験7年以上、または修士号＋4年以上、または博士号＋1年以上、もしくは同等の関連実務経験
プロフェッショナルレベルの認定資格（CCNPなど）または同等の関連資格を保有していること

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies, with designated CSSs typically owning TAP creation and pooled CSSs contributing architecture-specific expertise. The position facilitates alignment workshops to review adoption progress and drive expected customer outcomes and benefits, resulting in successful onboarding, adoption, and renewals.

It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance, and participates in stakeholder workshops to articulate the state of the adoption business, including common barriers and market trends.

The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing executive and customer technical decision-making and fostering trusted advisory relationships. Additionally, the position collaborates with Customer Success Teams, Accounts, Sales, Partners, and others in GTM, leveraging AI and strategic insights to enhance customer adoption, address product concerns, and identify use cases that drive value and business outcomes. It acts as a technology evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements, and leads collaboration with Product teams to address systemic product challenges identified by customers, driving usability and serviceability enhancements.

What You'll Do:
•Manages adoption for a significant-size portfolio of customers, often involving complex or multi-product and multi-technology deployments, across an architecture; may leverage knowledge of adjacent architectures and draws on AI-tools to predict adoption challenges and optimize strategy
•Designs and delivers broad, sophisticated enablement initiatives across large audiences and multiple architectures, tailoring sessions to customer maturity, business priorities, and technology stack
•Builds internal champions within customer organizations, and interacts with diverse stakeholders, enhancing relationships to drive mutual growth
•Owns TAP creation and execution, coordinating across internal teams and partners to ensure adoption activities are timely, relevant, and measurable
•Manages customer expectations by setting AI-informed goals for sessions and collaborating with global teams to deliver consistent support
•Sets up and uses intermediate demo environments to conduct consultations, analyzing customer business challenges to recommend solutions
•Uses telemetry and usage data to identify gaps in adoption, and proactively engages customers to address them
•Provides input on product enhancements by collecting and sharing feedback with relevant teams, while promoting data tools for ongoing value
•Introduces 1:many enablement (recurring Expert Insight-style sessions) for common needs
•Aligns adoption plans with product capabilities and customer outcomes, translating business needs into technical steps (e.g., enable specific alerts, dashboards, and workflows to reduce incident alert)
•Builds and runs moderately complex labs mirroring customer topology; validates integrations and edge cases before rollout
•Creates reusable scripts/checklists to speed up common tasks (e.g., baseline configuration, health checks)
•Consolidates field-driven insights to influence product enhancements and improve usability and serviceability
•Drives innovation by suggesting changes based on technical insights, partnering with service teams to enhance adoption methods
•Aligns cross-functional teams (e.g., IT, security, operations) on customer success goals for key accounts
•Facilitates and leads workshops or working groups to drive adoption and solve customer challenges
•Drives strategic initiatives within the CX organization, such as process improvements or new program launches by incorporating AI to optimize outcomes
•Mentors senior CSSs and leads knowledge-sharing sessions or community forums

Minimum Qualifications
Fluent Japanese
Bachelors + 7 years of related experience, or
Masters + 4 years of related experience, or
PhD + 1 year of related experience, or equivalent relevant work experience
Professional level (e.g., CCNP) or equivalent relevant certification expected

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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