233 matching jobs for “Client Implementation Sr Analyst”

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Raymond James Financial

Sr. Program Analyst - Office of the CIO

St. Petersburg, Florida, United States

Permanent

Summary The Senior Analyst, Office of the CIO (OCIO), plays a key role in supporting strategic initiatives, program execution, …

Added Nov 3, 2026

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Northern Trust

Sr. Analyst, Csh & Cltrl Svc, IPS

Chicago, Illinois, United States

Pay posted by employer$52,800–$79,200 USD

… Respond quickly and accurately to requests in a high volume, time sensitive trading environment. Lead key client implementations to onboard Collateral clients in accordance with our SLA; manage the client engagement to …

Added Oct 27, 2026

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State Street

Business Analyst – Account & Reference Data Management, Senior Associate

London, England

Full time

Alpha Data Services is seeking a highly motivated Business Analyst to support the growth and strategic evolution of the Account & Reference Data Management practice. The role …

Added Oct 27, 2026

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Fidelity National Information Services

Senior Compliance Analyst - Payments industry (Regulatory)

MEX MEX 5640 FLR 3

… with Mexican regulatory bodies and clients in Mexico to support the interpretation, understanding and implementation of compliance regulations and projects involving the card industry. Identify required, discretionary, …

Added Nov 3, 2026

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State Street

Senior Analyst – Alpha Onboarding Automation - Assistant Vice President

Hyderabad, India 2 postings

Full time

Who we are looking for: We are looking for a highly motivated and process-oriented Automation Analyst who is passionate about improving the client onboarding experience through automation. This role is ideal …

Added Oct 27, 2026

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Caterpillar

IT Analyst Technical Infrastructure (Senior Cloud Engineer)

Bengaluru, Karnataka, India

… building a better world, so we can all enjoy living in it. Job Summary We are looking to add a skilled IT Analyst Technical Infrastructure (Senior Cloud Engineer ) to join the Enterprise Cloud Adoption team within the …

Added Oct 27, 2026

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Booz Allen Hamilton

Program Analyst

Arlington, Virginia, United States

Pay posted by employer$77,600–$176,000

Program Analyst The Opportunity: As a federal acquisition management professional at Booz Allen, you will apply your …

Added Oct 27, 2026

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Booz Allen Hamilton

F-35 Training Systems Site Activation Analyst, Senior

Arlington, Virginia, United States +5 locations

Pay posted by employer$77,600–$176,000

F-35 Training Systems Site Activation Analyst, Senior The Opportunity: Are you searching for a position where you can use your civil or facilities …

Added Oct 27, 2026

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The Cigna Group

Software Engineering Senior Analyst - HIH - Evernorth

Hyderabad, Telangana, India

Full time
Regular

… by the team. Provides leadership to the team to achieve the following objectives: Design, configuration, implementation of middleware products and application design / development within the supported technologies and products. …

Added Oct 16, 2026

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M&T Bank

Senior Institutional Services Automation Quality Control Analyst (Payments)

Wilmington, Delaware, United States

Hybrid

Pay posted by employer$68,400–$114,000

… strategy, we are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees …

Added Nov 3, 2026

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State Street

Senior Business Analyst, AVP II - State Street Investment Management

Quincy, Massachusetts, United States

Full time

Pay posted by employer$90,000–$157,500

… you are up for. What you will be responsible for As the Portfolio Construction Tools Senior Business Analyst, you will: Establish relationships with all stakeholders and development leads globally to ensure the right …

Added Oct 27, 2026

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M&T Bank

Commercial Credit Senior Analyst, Not for Profit

Baltimore, Maryland, United States

Hybrid

Pay posted by employer$78,700–$131,100

… sensitivity calculations, financial models, and guarantor statement analysis as appropriate. Attend client/prospect calls with RMs to gain a thorough understanding of the client/prospect and their business to …

Added Nov 3, 2026

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Booz Allen Hamilton

Microelectronics Portfolio Analyst

Arlington, Virginia, United States +1 location

Pay posted by employer$86,800–$198,000

Microelectronics Portfolio Analyst The Opportunity: As a defense mission professional, you ask questions others don’t. You understand the …

Added Oct 27, 2026

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Northern Trust

Investment Analyst

Chicago, Illinois, United States

Pay posted by employer$73,500–$117,700 USD

… strong at translating research and portfolio insights into polished presentations, publications, and other client-facing materials. Major Duties: 1. Create content related to multi-asset research and investment …

Added Oct 28, 2026

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Northern Trust

Senior Performance and Attribution Analyst - Asset Management

Amsterdam, North Holland, The Netherlands

Full time
Regular

… measurement, attribution analysis, and investment analytics to support investment decision-making and client reporting. The successful candidate will partner closely with portfolio managers and stakeholders to …

Added Oct 16, 2026

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Citigroup

Production Support Analyst

DLF CYBERCITY 12B

Citi's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 function …

Added Nov 3, 2026

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Mastercard

Technology Account Management (Real Time Payment, RTP)- Director/Senior Analyst

Manila, National Capital Region, Philippines

include technical and operational support, program management, client implementation and onboarding, release management, client training, and coordinating delivery priorities …

Added Oct 27, 2026

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Amgen

Sr Associate IS Analyst - Veeva Vault Release Engineer

India - Hyderabad

Full time
Regular

… as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Analyst - Veeva Vault Release Engineer What you will do In this vital role in Amgen Veeva …

Added Oct 15, 2026

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Booz Allen Hamilton

GEOINT Source Throughput Analyst

Springfield, Virginia, United States

Pay posted by employer$77,600–$176,000

GEOINT Source Throughput Analyst The Opportunity: With all the information available today, it takes a skilled intelligence analyst to know …

Added Oct 27, 2026

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IQVIA Holdings

Data Onboarding Analyst 2

Burlington, Massachusetts, United States

Pay posted by employer$56,100–$140,300

… play a vital role in helping clients unlock the full value of their data. In this highly collaborative and client-facing role, you will lead data onboarding initiatives for some of our most strategic clients, partnering …

Added Oct 15, 2026

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Citigroup

Production Support Analyst

DLF CYBERCITY 12B

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Experience · employer excerpt

4 to 8 years in an application support, production management, or platform operations role — preferably within financial services or data-intensive environments
Hands-on experience supporting data pipelines, reporting platforms, or client-facing financial applications
Experience working within a global, follow-the-sun support model across multiple time zones
Familiarity with ITIL-aligned incident, problem, and change management processes

About this opportunity

Original employer description

About the Role

Citi's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 function supporting business-critical and client-facing data and reporting platforms across Investor & Issuer Services.

This is a senior operational role that sits at the intersection of data platform operations, client service delivery, and technology transformation. The DCP PS team supports an expanding portfolio of platforms serving some of the world's largest institutional investors, across multiple geographies and business lines within Investor & Issuer Services.

The team is actively investing in engineering capability, automation, and AI-assisted operations — making this an opportunity for candidates who want to grow beyond traditional incident management into a forward-looking, engineering-oriented production support function.

What You Will Be Working On

The DCP platform underpins Citi's data distribution, client reporting, and operational data services across Securities Services. You will be supporting a portfolio of proprietary and industry-standard platforms spanning:

Client data and reporting platforms — real-time and end-of-day data delivery, client reporting, and operational oversight tools
Data lake and cloud-native platforms — next-generation cloud data infrastructure built on modern technologies including Snowflake, Apache Kafka, Couchbase, Amazon S3, and DataBricks
Client-facing digital experience — platforms delivering data, reporting, and instructions to institutional clients via Citi's digital channels
Entitlements and data access management — infrastructure governing client and user access to data services

The platform is undergoing significant transformation — including migration of applications to modernised digital platforms, consolidation of data services across business lines, and adoption of cloud-native data lake architectures. You will be directly involved in supporting this evolution.

Key Responsibilities

Production Operations

Provide L2 production support across the DCP application portfolio — incident triage, investigation, escalation, and resolution — operating within a global follow-the-sun support model
Perform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverage
Manage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycle

Client Service & Communication

Act as the internal operational point of contact for client-impacting incidents — providing timely, accurate, and professional communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations
Proactively identify and escalate data quality and service availability issues — contributing to a detect-first operating model that reduces client-reported incidents
Contribute to the development and maintenance of a centralised service level inventory — ensuring Citi's commitments to institutional clients are tracked, governed, and met

Platform Stability & Continuous Improvement

Identify and drive resolution of recurring incident patterns through structured problem management — reducing manual toil and preventing reoccurrence
Develop and maintain technical runbooks, support documentation, and operational procedures across the platform portfolio
Contribute to automation and observability initiatives — using tools including Grafana, ITRS, and GCO — to reduce manual effort and improve platform monitoring coverage
Participate in change management activities including release preparation, deployment support, post-implementation review, and production risk assessments

Engineering & AI Enablement

Actively engage with and adopt AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection — aligned to Citi's firm-wide AI-driven production management strategy
Contribute to operational readiness for new platform migrations and onboarding — ensuring production support capability keeps pace with technology evolution
Partner with development and platform engineering teams to influence upstream design decisions that improve production operability and resilience

Transformation & Programme Delivery

Participate in continuous improvement workstream items spanning automation efficiency, monitoring uplift, resiliency, and application onboarding
Support DCP's expansion as the central data services hub across Investor & Issuer Services
Contribute to business continuity planning, contingency testing, and resiliency exercises across the platform portfolio

Team & Stakeholder Engagement

Act as subject matter expert (SME) for one or more platforms — owning operational knowledge and serving as escalation point for junior team members
Build and maintain effective working relationships with Development, Platform Engineering, Risk & Compliance, Audit, Infrastructure, and Vendor/Partner teams
Contributing to the team's reputation as a value-adding, engineering-oriented function

What We Are Looking For

Experience

4 to 8 years in an application support, production management, or platform operations role — preferably within financial services or data-intensive environments
Hands-on experience supporting data pipelines, reporting platforms, or client-facing financial applications
Experience working within a global, follow-the-sun support model across multiple time zones
Familiarity with ITIL-aligned incident, problem, and change management processes

Technical Skills

Strong working knowledge of SQL and data querying — ability to investigate data quality issues across relational and cloud databases
Experience with Snowflake, Couchbase, Amazon S3, or DataBricks is advantageous
Familiarity with monitoring and observability tooling such as Grafana or ITRS or GCO
Experience with automation scripting (Python, Shell, or equivalent) — ability and willingness to build and maintain operational automation
Experience with ServiceNow or equivalent ITSM platforms for incident and problem management
Understanding of cloud-native data architectures — data lakes, streaming pipelines, and event-driven architecture — is advantageous
Interest in and exposure to AI-assisted operations tooling — agentic triage, automated incident investigation, or intelligent monitoring

Behavioural & Professional

Strong analytical and investigative mindset — able to work through complex, ambiguous production issues methodically and under pressure
Excellent written and verbal communication skills — able to explain technical issues clearly to non-technical stakeholders including client-facing teams and senior management
Client-first orientation — understands the impact of production issues on institutional clients and takes ownership of communication and resolution
Proactive and improvement-oriented — actively looks for ways to reduce toil, improve processes, and uplift team capability
Collaborative — operates effectively in a geographically distributed team with shared accountability for platform health
Comfortable with ambiguity and change — the DCP platform is in active transformation and the role requires adaptability as scope, technology, and operating model evolve

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline — or equivalent professional experience

Why Join DCP Production Support at Citi

Strategic importance — DCP PS supports Citi's Securities Services data and client experience infrastructure, serving some of the world's largest institutional investors across a platform undergoing major transformation
Engineering growth — the team is actively investing in automation, AI-assisted operations, and engineering capability — this is a role for candidates who want to grow beyond incident management into a technically sophisticated, forward-looking function
Global reach — work within a globally distributed follow-the-sun team across EMEA, NAM, and Asia Pacific with genuine cross-regional collaboration and career mobility
Transformation exposure — direct involvement in major platform programmes including cloud data lake modernisation, client platform migration, and multi-business-line data services consolidation
AI-forward environment — early involvement in AI-assisted production management tooling aligned to Citi's firm-wide intelligent operations strategy

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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