1,000+ matching jobs for “Remote Support Engineer”

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Allstate

Product Engineer (Java) - Senior Consultant - Remote

USA - IL (Remote)

Full time
Regular

The Product Engineer (Java), Senior Consultant collaborates with cross-functional teams to design, develop, test, and deliver …

Added Oct 27, 2026

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Capital One Financial

Senior Staff Full-Stack Engineer (Remote Eligible)

Chicago, Illinois, United States +5 locations

Senior Staff Full-Stack Engineer (Remote Eligible) As a Senior Staff Engineer at Capital One, you will be part of a community of technical …

Added Oct 27, 2026

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Advanced Technical Support (ATS) Engineer

Alpharetta, Georgia, United States

Full time
Reg Employee

Pay posted by employer$65,600–$101,000 USD per year

Advanced Technical Support & Escalation Resolution Own and resolve complex escalated cases involving DesignJet hardware, firmware, …

Added Oct 12, 2026

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Booz Allen Hamilton

Cloud Infrastructure Support Engineer, Senior

Fort Belvoir, VA

Pay posted by employer$99,000–$225,000

Cloud Infrastructure Support Engineer, Senior The Opportunity: Everyone is trying to “harness the cloud,” but not everyone knows how. As …

Added Oct 27, 2026

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RTX

F135 Hardware Customer Support Engineer

East Hartford, Connecticut, United States

* The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service …

Added Oct 27, 2026

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RTX

Senior Electrical Engineer- Production Support

Plano, Texas, United States

… for key suppliers for production program and identify capability gaps and recommend corrective actions Support quarterly program performance reviews with key suppliers Ability to travel periodically to manufacturing …

Added Oct 27, 2026

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RTX

Graduate Integrated Product Support Engineer

Great Malvern, England, United Kingdom

… software engineers, programme management and other specialist teams to understand our products and support their delivery. Supporting customer training: Helping develop and deliver engaging training using tools …

Added Oct 27, 2026

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Capital One Financial

Full-stack Engineer 4 - Shopping (Remote-Eligible)

McLean, Virginia, United States +1 location

… Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of …

Added Oct 27, 2026

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CDW

Workspace and Infrastructure Support Engineer

Manchester - GBR

Not Remote
Regular

… (resolving high volumes of Incidents/requests and other queries raised via our SSP and other inbound support channels (such as OS Images support, anti-virus alerts, application issues, break fix.) To review …

Added Nov 3, 2026

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USAA

Application Support Engineer - Intermediate Level

San Antonio Home Office I

Full time
Regular

Pay posted by employer$77,120–$147,390

Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and …

Added Oct 27, 2026

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General Mills

Senior Electrical & Controls Capital Engineer - Remote Eligible

Minneapolis, Minnesota, United States

Remote Eligible
Full time
Regular

Pay posted by employer$110,800–$166,300

… with people who are hungry for what’s next. 
 OVERVIEW The Senior Electrical & Controls Capital Senior Engineer is responsible for providing technical and project engineering leadership in support of corporate-led …

Added Oct 27, 2026

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USAA

Application Support Engineer - Mid Level

San Antonio Home Office I

Full time
Regular

Pay posted by employer$93,770–$179,240

… and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, …

Added Oct 27, 2026

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RTX

Electrical Engineer II – Production Support

McKinney, Texas, United States

… Department empowers people to deliver innovative, affordable, and producible products and technologies to support airborne Radar solutions throughout the full product lifecycle while remaining accountable for program …

Added Oct 27, 2026

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RTX

Aurora, Colorado, United States

… (Multi-INT) and resilient operations, secure processing, and data management. Raytheon is hiring Software Engineer co-ops as a part of the Raytheon Cooperative Education Program (Co‑op). This is a part-time, remote role …

Added Oct 28, 2026

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Advanced Technical Support (ATS) Engineer

Alpharetta, Georgia, United States

Full time
Reg Employee

Pay posted by employer$65,600–$101,000 USD per year

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Qualifications · employer excerpt

5+ years of technical support or field service experience with HP DesignJet or comparable large-format printing systems
Strong knowledge of printer hardware, firmware, software, drivers, networking, and print workflows
Demonstrated ability to diagnose and resolve complex, cross-domain technical issues
Experience using service tools, technical documentation, logs, and structured troubleshooting methods
Strong written and verbal communication skills with a customer-focused approach

2 more in the full description below.

About this opportunity

Original employer description

Advanced Technical Support (ATS) Engineer

Description -

The DesignJet Advanced Technical Support (ATS) Engineer provides advanced technical support for HP DesignJet products and solutions. This role applies deep product knowledge and structured troubleshooting to resolve complex hardware, firmware, software, driver, connectivity, and workflow issues.

We are looking for a professional with hands-on onsite large format break-fix printer repair experience as this engineer serves as an escalation resource for frontline support teams, partners, and customers; collaborates with product and engineering teams when deeper investigation is required; and shares technical knowledge that improves issue resolution, service quality, and customer experience.

Key Responsibilities

Advanced Technical Support & Escalation Resolution

Own and resolve complex escalated cases involving DesignJet hardware, firmware, software, drivers, networking, and print workflows
Use diagnostic tools, logs, service documentation, and structured troubleshooting methods to isolate root cause and restore operation
Engage customers, channel partners, and field service resources to gather evidence, validate corrective actions, and confirm resolution
Escalate product defects and unresolved technical issues to engineering through established support processes

Case Management & Service Quality

Manage assigned escalations from intake through closure with clear ownership, urgency, and customer focus
Maintain accurate case documentation, troubleshooting history, action plans, and customer communications
Meet established response, update, and resolution expectations while identifying risks that require additional support
Contribute to case reviews and service-quality improvement activities

Technical Readiness & Continuous Improvement

Support service readiness activities for new products, firmware, software, and service updates
Validate troubleshooting procedures, service documentation, tools, and field repair guidance
Identify recurring technical issues and recommend improvements to diagnostics, documentation, training, and support processes
Share lessons learned and technical best practices with support teams and service partners

Customer & Partner Support

Provide advanced technical guidance to customers, channel partners, field engineers, and internal support teams
Communicate technical findings, action plans, risks, and resolution status clearly to technical and nontechnical audiences
Support critical customer situations and deployments when advanced DesignJet expertise is required

Product & Engineering Collaboration

Collaborate with product, firmware, software, and engineering teams on difficult or unresolved technical issues
Collect and provide complete technical evidence for defect investigation and corrective action
Participate in product supportability reviews, field validation, and New Product Introduction activities as assigned
Provide field feedback that helps improve product quality, reliability, diagnostics, and serviceability

Field & Deployment Support

Provide remote and onsite technical support for installations, deployments, and complex field issues as needed
Coordinate with field service, logistics, partners, and internal teams to complete technical actions
Travel to customer or partner locations when advanced troubleshooting or recovery support is required

Qualifications

5+ years of technical support or field service experience with HP DesignJet or comparable large-format printing systems
Strong knowledge of printer hardware, firmware, software, drivers, networking, and print workflows
Demonstrated ability to diagnose and resolve complex, cross-domain technical issues
Experience using service tools, technical documentation, logs, and structured troubleshooting methods
Strong written and verbal communication skills with a customer-focused approach
Ability to work independently and collaborate effectively across support, field, partner, and engineering teams
Associate degree in a technical field or equivalent practical experience

Success Profile

The ideal candidate is:

A hands-on technical expert who enjoys diagnosing and resolving difficult problems
A disciplined case owner who follows issues through to verified resolution
A clear communicator who can translate complex technical findings into practical next steps
A collaborative, customer-focused professional who actively shares knowledge

Why This Role Matters

This position is essential to resolving the most complex DesignJet support issues, strengthening technical capability across the support network, and delivering a consistent, high-quality service experience for customers and partners.

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Salary
The pay range for this role is $65,600 to $101,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Why this result? · Employer labels

Keywords also found in description

Full time
Reg Employee
Services

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