110 matching jobs for “Associate II, Client Contact”

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Fidelity National Information Services

Associate II, Client Contact

IND HRYN 402

Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks …

Added Nov 3, 2026

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Fidelity National Information Services

Associate II, Client Contact

IND HRYN 402

… be doing Responsible for handling all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues. …

Added Nov 5, 2026

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Fidelity National Information Services

Associate II, Client Contact

PHL MANI 2305

Summary Organizes client financial data and aides in financial communications. Maintains regular communication channels with clients …

Added Nov 3, 2026

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KeyCorp

Commercial Banking Contact Center Specialist II

Brooklyn, OH

Full time

Pay posted by employer$18.75–$25.00 per hour

… responsiveness, case throughput, and achievement of service level commitments. Job Summary We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of …

Added Nov 3, 2026

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Truist Financial

Commercial Client Specialist II

Houston TX - 1400 Post Oak Boulevard +1 location

… to Relationship Managers, Commercial Credit staff, and Sales Leaders managing and supporting Commercial client portfolios. Support is provided across all Commercial Community Bank segments, which includes clients from …

Added Nov 3, 2026

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Pacific Life

Sr. Implementation Associate II

Omaha NE-6750 +1 location

Full time
Regular

… a positive impact on the future – including your own. We’re actively seeking a talented Sr. Implementation Associate II to join our Sales Enablement and Implementation team in Omaha, NE or Newport Beach, CA. As a Sr. …

Added Nov 3, 2026

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Thermo Fisher Scientific

Clinical Research Associate Level II

Sofia, Sofia-Capital, Bulgaria

Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Nov 6, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Remote, Romania

Join Us as a FSP Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Taguig City, Philippines +2 locations 4 postings

Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Remote, Mexico +1 location 2 postings

Job Description Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

Clinical Research Associate II (FSP)

Melbourne, Victoria, Australia +1 location

… sure our food is safe or helping find cures for cancer. About the Role: Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

Clinical Research Associate II (CRA II) – FSP Business Unit

Remote, Romania

Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Remote, North Carolina, USA

… management expeditiously and follow all issues through to resolution. • May need to maintain regular contact between monitoring visits with investigative sites to confirm that the protocol is being followed, that …

Added Oct 29, 2026

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Truist Financial

Associate Services Operations Manager II

St. Petersburg, Florida, United States

… Lead in the coordination of business unit audits, compliance, regulatory exams and risk assessments. Lead associate for Risk & Control Self-Assessment (RCSA), Business Continuity Plan, Regulatory Change Management, …

Added Nov 3, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Remote, Argentina

Added Nov 5, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II

Remote, Mexico

… well-being and data reliability. Develops collaborative relationships with investigational sites and client company personnel. Assists project manager or clinical team manager on assigned projects and will take a …

Added Oct 16, 2026

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Kyndryl Holdings

Senior Associate II, ServiceNow Developer

Bengaluru, Karnataka, India +2 locations

In person

… CMDB Health dashboards and socializing CMDB data issues to ITSM process owners on an agreed frequency with client. ▪ Perform operational activities to reconcile configuration item discrepancies. ▪ Update configuration …

Added Oct 27, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate II/Senior Clinical Research Associate - Czechia

Remote, Czechia

Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 …

Added Oct 16, 2026

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Thermo Fisher Scientific

FSP Clinical Research Associate I/ Clinical Research Associate II

Remote, Israel

Join Us as a Clinical Research Associate – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical …

Added Oct 16, 2026

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Thermo Fisher Scientific

Clinical Research Associate (Level II) and above

Remote, Portugal

Join Us as a Clinical Research Associate (Level II) and above! We are hiring in our FSP and FSO teams! Locations: Porto and Lisbon Essential …

Added Oct 16, 2026

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KeyCorp

Commercial Banking Contact Center Specialist II

Brooklyn, OH

Full time

Pay posted by employer$18.75–$25.00 per hour

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Skills · employer excerpt

Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.

About this opportunity

Original employer description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Class Start Date: January 19th 2027

Training Schedule: Monday thru Friday – 8 am EST to 5pm EST

Location: 4910 Tiedeman Road Brooklyn, OH 44144 during training

Shift schedules after training: Must be available to work Monday – Friday. Full-time shifts may range between 9 am EST to 9 pm EST This role requires on-site training for five months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.

Staff schedules are structured to support effective case management, timely customer responsiveness, and achievement of ECR service level objectives. Business needs may require schedule variations to ensure adequate operational coverage, and schedules are generally communicated at least 30 days in advance whenever possible. Where applicable, employees may have opportunities to express schedule preferences. However, schedules and coverage assignments are ultimately determined based on business needs and operational requirements. As a result, timeliness and regular, predictable attendance are essential functions of the role, as staffing levels directly impact customer responsiveness, case throughput, and achievement of service level commitments.

Job Summary

We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation. This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.

Essential Functions

Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.

Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.

Educate clients on product features, service benefits, and digital tools to simplify their work and empower their business operations.

Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.

Translate complex technical concepts into clear, concise and client-friendly language.

Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.

Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.

Document interactions and resolutions accurately in accordance with compliance and service standards within the system of record.

Stay current on product updates, system enhancements, and compliance requirements.

Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.

Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.

Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Work Experience

Minimum 2 years of experience in customer service, technical support, or financial services.

Demonstrated success in problem solving and resolving client issues/concerns

Previous experience in a fast paced, high volume, and high-pressure environment

Skills

Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.

Customer Service Excellence: The ability to deliver high-quality service by professionally handling inquiries, resolving issues, and building lasting client relationships. This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.

Technical Issue Resolution: Capability to identify, analyze, and resolve technical issues while explaining solutions to clients. This skill is essential for maintaining service continuity and client confidence in technical support interactions.

System Navigation: Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems. This skill supports efficient handling of client inquiries and internal processes.

Strategic Problem Solving: The ability to analyze situations, identify root causes, and implement effective solutions to complex issues. This skill supports operational efficiency and enhances client trust in the department’s capabilities.

Adaptability: Capacity to remain flexible, empathetic, and patient in a dynamic call center environment. This skill enables effective handling of client needs and unexpected challenges.

Intellectual Curiosity: Proactive interest in learning and understanding technological tools and solutions. This skill drives continuous improvement and innovation in service delivery.

Script Adherence: Ability to read and follow call center scripts when handling different scenarios. This skill ensures consistency, compliance, and quality in client interactions.

Storytelling: The ability to apply storytelling principles to create engaging, and purposeful conversations that will influence clients with positive and professional outcomes. This skill helps shape positive client perceptions, build trust, and guide interactions toward successful outcomes in a call center environment.

Effective Communication: The capacity to convey information clearly and professionally through verbal, written, and interpersonal channels. This skill ensures mutual understanding and supports efficient collaboration across teams and with clients.

Physical Demands

General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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Full time

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