About this opportunity
Original employer descriptionAbout Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The ECM Head of Innovation role focuses on driving innovative outcomes working with NT’s AI tooling and capabilities to drive influence, compliance, transparency and productivity returns alongside the Enterprise Change Management Office. The ECM Head of Innovation will interact and engage with all levels of Northern Trust to inspire and drive consistency and scalability in order to achieve sustainable success in change delivery across the enterprise.
We are seeking an individual to operate at the intersection of AI, data and business transformation. This individual will be required to work directly with end users and leadership teams to understand workflows, identify transformation opportunities, rapidly prototype solutions and drive production adoption. The ideal candidate combines strong technical expertise with exceptional business acumen and excels in ambiguous, high-impact environments where technology and organizational change must advance together.
The Head of Innovation will be responsible for setting up and overseeing the internal structure for innovation across ECM, defining and implementing an executable framework and supporting the adoption of innovation programs and structures across the bank. This will include creating and/or updating policies, procedures, and controls that align with organizational goals, innovation structures and regulatory requirements.
Business Process Transformation:
Embed alongside core ECM delivery pillars (EPMO, G&O and OCM) and Business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies
Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring; influence product, platform, and data roadmaps based on real-world business needs and adoption patterns
Develop integrations, APIs, automation workflows, and custom applications that connect enterprise systems and data assets
Organizational Change Acceleration:
Professional and Technical Competencies:
Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions
Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar
Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams
Knowledge, Skills & Experience Required:
Bachelor's degree in Business Administration, Management, or a related field. An advanced degree or certification in Program Management (PMP, CAPM) and/or Organizational Change Management (CCMP, CMS) is preferred.
#LI-Hybrid
Work Authorization
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.