1,000+ matching jobs for “Operations Experience Manager”

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Ryder System

Operations Supervisor

USA - Stockton CA 95215

Full time
Regular

Operations Supervisor BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive …

Added Nov 3, 2026

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Workplace Experience & Real Estate Portfolio Lead

Bengaluru, Karnataka, India

Full time
Reg Employee

… important and operationally complex markets. The Principal, CREWS India is the accountable workplace experience and real estate leader for India, shaping environments that enable business performance, strengthen …

Added Oct 28, 2026

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Kyndryl Holdings

Director, AI Innovation Lab Experience Lead

Dallas (USDALFRI) Frisco AI HUB

In person

Pay posted by employer$215,640–$409,800

Kyndryl is looking to hire an Director, AI and Innovation Lab Experience Lead. In this role you'll be responsible for customer engagement, commercial and pipeline growth, delivery …

Added Oct 27, 2026

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Ameriprise Financial

Operations Leader

Grand Rapids, Michigan, United States

In person
Full time
Permanent

Do you have leadership experience and want to advance your career with an industry-leading firm? If so, we want you to join our team as an …

Added Nov 3, 2026

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Capital One Financial

Manager, Community Finance - Governance and Process Operations

McLean, Virginia, United States

Manager, Community Finance - Governance and Process Operations Global External Affairs works with many external and …

Added Oct 27, 2026

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Supply Chain Business Operations Manager (Chonburi Based)

T.Nongchak A.Ban Bueng, Chon Buri, Thailand

Full time
Reg Employee

… of complex supply chain processes, such as inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP). Identifies opportunities for process improvement and …

Added Oct 26, 2026

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Marsh & McLennan

Oliver Wyman - Operations Supply Chain –Engagement Manager

Chicago - 155 Wacker +6 locations

Pay posted by employer$225,000–$240,000

Company: Oliver Wyman Description: Oliver Wyman - Operations Supply Chain –Engagement Manager Job Specification Practice Group: Operations, Energy, Industrials …

Added Oct 27, 2026

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Global Payments

Operations Trainer

Quezon City, National Capital Region, Philippines

with a bachelor’s degree or equivalent relevant experience, with no strict requirement for prior professional experience. It’s a bonus if you have At least 2 years of …

Added Nov 3, 2026

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Motorola Solutions

Principal Product Manager, AI-Powered Security Operations

New Hampshire, US Offsite +7 locations

Full time

… design and development. The ideal candidate is a creative and strategic thinker, a collaborative product manager with experience in visual AI, and with excellent UX design instincts. Requirements: Experience: 8+ years in …

Added Nov 3, 2026

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PNC Financial Services Group

Operations Supervisor

Pittsburgh, Pennsylvania, United States

… sponsorship for employment visas or participate in STEM OPT for this position. Job Description Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team. …

Added Nov 3, 2026

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Bank of America

Global Credit Operations- Change & Transformation Program Manager

Charlotte, North Carolina, United States +2 locations

… programs impacting people, process, and technology changes. Key responsibilities include working with Operations and Technology leaders to develop a plan to implement sustainable change and monitor the execution to …

Added Oct 31, 2026

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Capital One Financial

Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)

New York City, New York, United States +4 locations

… the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical …

Added Nov 4, 2026

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Cencora

Operations Officer

APAC > Japan > Tokyo > Nishikasai - TYO

Full time

… regulatory requirements. Confirm shipments are packed, labelled and marked correctly. Constantly monitor operations email: Manage all communication responding to customers and where appropriate, immediately forwarding …

Added Oct 27, 2026

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Visa

Analyst, Operations

Warsaw, Mazovia, Poland

Hybrid

Role Overview The Operations Analyst, VAS Sales Tools provides Level 1 production and operational support for sales tools used by …

Added Oct 27, 2026

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Fiserv

Senior Director of Product Knowledge & Experience

Alpharetta, Georgia, United States

Full time
Regular

… teams, and anyone looking to understand the payments industry. As Senior Director of Product Knowledge & Experience, you will transform our traditional developer site into a modern, intelligent destination where users …

Added Nov 3, 2026

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BlackRock

EMEA Critical Site Operations Design Manager, Associate

London, Greater London

Full time
Regular

About Workplace Operations Workplace Operations oversees the firm’s Facilities Management, Hospitality, and Critical Site Operations …

Added Oct 27, 2026

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Cardinal Health

Manager, Supply Chain Planning & Analysis (Pharmaceutical Operations)

MA-Foxborough-CVS JV +3 locations

… global supply chain logistics, contracting for product, and related critical items to ensure best in class operations Mentor and develop analyst team member(s) Deliver key milestones for seasonal supply management, present …

Added Oct 27, 2026

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Pfizer

Senior Manager, Patient Assistance Programs, Operations & Insights

New York City, New York, United States

Full time
Regular

… to drive consistent program execution and data-informed decision-making. Role Responsibilities The Senior Manager will oversee PAP operations, vendor performance, reporting, and analytics across Pfizer’s Patient …

Added Oct 15, 2026

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RTX

Associate Director Factory Operations Manager - McKinney, TX

McKinney, Texas, United States

… difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. …

Added Oct 29, 2026

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Johnson & Johnson

Operations Process Engineering Manager/Surgical Robotics-OTTAVA

Santa Clara, California, United States

Full time
Regular

Pay posted by employer$118,000–$179,035.50

Johnson & Johnson RAD (Robotics and Digital) is seeking for a Operations Process Engineering Manager – OTTAVA, for our Santa Clara, Location. At Johnson & Johnson, we believe …

Added Oct 16, 2026

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Pfizer

Senior Manager, Patient Assistance Programs, Operations & Insights

New York City, New York, United States

Full time
Regular

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Basic Qualifications · employer excerpt

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve…
Bachelor’s degree required; advanced degree in business, analytics, public health, healthcare administration, finance, or a related field preferred.
6+ years of experience required with Bachelors; 5+ years of experience required with MBA/MPH/master's degree; 1+ year of experience required with PhD or JD.
Experience required in patient services, patient access, PAP operations, healthcare operations, business analytics, management consulting, or a related field required.
Demonstrated knowledge of patient assistance program operations, including eligibility, enrollment, prescription and refill activity, fulfillment, reimbursement, and patient access workflows.

6 more in the full description below.

About this opportunity

Original employer description

Role Summary

The Senior Manager, Patient Assistance Programs, Operations & Insights is responsible for managing Pfizer’s Patient Assistance Programs across Business Units, including Specialty Care, Oncology, and Primary Care. This role combines oversight of PAP operations and vendor performance with responsibility for leveraging data to provide actionable insights that support program strategy, performance monitoring, operational improvements, forecasting, risk identification, and leadership decision-making.

The individual will monitor operational, financial, and patient journey performance; strengthen data quality and reporting; and identify trends, risks, and opportunities for improvement. The role will collaborate cross-functionally and with external vendors to drive consistent program execution and data-informed decision-making.

Role Responsibilities

The Senior Manager will oversee PAP operations, vendor performance, reporting, and analytics across Pfizer’s Patient Assistance Programs, including the Institutional Patient Assistance Program. Key responsibilities include:

Analytics, Reporting, and Insights:

Serve as an analytics and insights partner to the PAP team, using data to inform program strategy, operational decisions, and leadership decision-making.
Translate complex data and reporting into concise insights, recommendations, and leadership-ready presentations.
Develop and maintain forecasting models for patient volumes, product demand, operational capacity, and budget planning; evaluate actual performance against forecasts and explain material variances, risks, and opportunities.
Analyze PAP enrollment, eligibility, utilization, prescription, refill, fulfillment, call center, financial, and patient journey data across the portfolio to identify trends, risks, performance gaps, and improvement opportunities.
Develop and maintain dashboards, scorecards, executive summaries, and recurring reports that provide a clear view of program and vendor performance.
Define and monitor key performance indicators and service-level measures across PAP programs and vendors.
Conduct targeted analyses to determine the scope, drivers, and impact of operational issues and recommend appropriate actions.
Establish processes and controls to validate vendor-reported data and improve the accuracy, consistency, and timeliness of program reporting.
Partner with vendors and internal stakeholders to investigate data discrepancies and control gaps, identify root causes, and implement corrective actions.
Support reporting for the Pfizer Patient Assistance Foundation Board of Directors, the PAP Steering Committee, Pfizer Inc. Patients Treated reporting, and other approved stakeholders.
Identify opportunities to standardize, automate, and improve recurring reporting and analytical processes.
Use pre- and post-implementation measures to evaluate whether program or process changes achieve their intended results.

Program Operations and Vendor Management:

Manage PAP operations across Business Units to support a consistent and effective experience for patients and healthcare providers.
Define and monitor vendor performance against business rules, SLAs, quality measures, cost expectations, contractual requirements, and operational outcomes.
Manage vendors responsible for PAP administration, including call center operations, application processing, enrollment, refill support, and medicine fulfillment.
Lead cross-functional PAP initiatives, managing scope, timelines, dependencies, risks, and stakeholder expectations through implementation.
Partner with Patient Services BU Hub Lead(s) to align PAP business rules and establish ways of working that support seamless handoffs and an optimized patient journey into PAP.
Partner with Supply Chain, Logistics, the Memphis Distribution Center, Finance, and vendors to align forecast assumptions and support product, capacity, and financial planning.
Engage with applicable field-facing colleagues to provide guidance on program requirements, as needed.
Ensure PAP operations comply with applicable federal and state requirements, the Pfizer PAP/IPAP Standard Operating Procedure, Patient Support Program Compliance Requirements, and relevant quality and privacy standards.
Oversee the resolution and appropriate escalation of operational issues, including shipping challenges, product delays, and patient appeals.
Lead and support SOW development and approvals, and manage vendor budgets to ensure alignment with financial forecasts and contractual requirements.
Ensure vendor adherence to applicable Pfizer program, digital, safety-reporting, privacy, compliance, and operational requirements, including adverse-event reporting.

Digital Platforms and Program Communications:

Manage PAP-related content across Pfizer RxPathways, PAP Connect, online enrollment, and other applicable platforms to ensure information is accurate, current, and aligned with program requirements.
Partner with Pfizer Digital, external agencies, and internal stakeholders to implement platform enhancements and improve the digital enrollment, refill, and engagement experience for patients, caregivers, and healthcare providers. Review website and platform performance metrics to identify trends, user-experience gaps, and opportunities to increase adoption and improve engagement.
Translate PAP eligibility requirements and operational processes into clear, user-friendly communications for patients, caregivers, and healthcare providers.
Coordinate the development, review, and approval of program communications, digital content, educational materials, training resources, and presentations, ensuring alignment with applicable legal, compliance, privacy, and operational requirements.

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Bachelor’s degree required; advanced degree in business, analytics, public health, healthcare administration, finance, or a related field preferred.
6+ years of experience required with Bachelors; 5+ years of experience required with MBA/MPH/master's degree; 1+ year of experience required with PhD or JD.
Experience required in patient services, patient access, PAP operations, healthcare operations, business analytics, management consulting, or a related field required.
Demonstrated knowledge of patient assistance program operations, including eligibility, enrollment, prescription and refill activity, fulfillment, reimbursement, and patient access workflows.
Experience developing dashboards, scorecards, forecasts, executive summaries, and recurring performance reports, including monitoring KPIs, SLAs, and material variances.
Advanced proficiency in Excel and PowerPoint, including experience analyzing complex information and developing leadership-ready presentations.
Demonstrated experience analyzing data to identify trends, investigate performance issues, and recommend actions.
Demonstrated experience managing vendors, operational performance, budgets, and cross-functional deliverables.
Working knowledge of Power BI, Tableau, or a comparable data-visualization platform.
Experience validating data from multiple sources, identifying discrepancies, and partnering with internal teams and vendors to resolve data-quality issues.

Clear understanding of U.S. health insurance and reimbursement mechanisms.

Demonstrated success operating in a fast-paced, matrixed environment.

Strong project management and organizational skills, including the ability to manage multiple competing priorities.
Exceptional written and verbal communication skills, with experience presenting to leadership and cross-functional stakeholders.

Other Job Details:

Last Date to Apply for Job: October 26, 2026
Location: New York Headquarters
Ability to travel based on business needs
NOT eligible for Relocation Package
This position is hybrid and requires working from NYHQ, 2 to 3 days per week

The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Public Affairs & Communication

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Full time
Public Affairs & Communication
Regular

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