1,000+ matching jobs for “Senior Application Analyst”

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Cencora

Senior Business Analyst, Technical Business Solutions

Pune, Maharashtra, India

Full time

The Salesforce Senior Business Analyst on the Salesforce Service Team will serve as the critical bridge between business …

Added Oct 30, 2026

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S&P Global

Senior Analyst, Credit Analysis, Structured Finance

Tokyo, Tokyo, Japan

Full time

… analytical role providing analysis and research in the Structured Finance team in Tokyo Japan. As a Ratings Analyst/Senior Analyst, you will be conducting credit and financial analysis with the support from the team leads, …

Added Oct 27, 2026

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Salesforce

Zuora Revenue System -Senior Analyst

India - Hyderabad

… — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that …

Added Oct 27, 2026

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The Cigna Group

Pharmacy Underwriting Development Program  Senior Analyst

Morris Plains, NJ +6 locations

Full time
Regular

… applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is …

Added Oct 30, 2026

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Voya Financial

Senior Analyst, Global Tech (I&G)

San Diego, California, United States

… winning culture? Start your Voyage – Apply Now Overview Voya Investment Management is seeking a Global Tech Analyst to join its Income & Growth team, responsible for generating high‑conviction insights across global …

Added Nov 3, 2026

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Nasdaq

Fintech Client Support Services Senior Analyst

Mexico - Colonia Juarez - Mexico

Full time
Regular

… ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of …

Added Oct 27, 2026

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RTX

Sr. Analyst, Materials Planning, SIOP

McKinney, Texas, United States

… relevant project management experience. Active and transferable Secret clearance level required at time of application. U.S. government issued security clearance is required prior to start date with the ability to obtain …

Added Oct 27, 2026

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Prudential Financial

PGIM - Senior Analyst; North America Distribution

Newark, New Jersey, United States

Pay posted by employer$85,000–$115,000

As a Senior Analyst on the North American Distribution team, you’ll serve as a key partner to senior sales …

Added Oct 30, 2026

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RTX

Sr. Manufacturing Supplier Quality Data Analyst

US-MA-ANDOVER-AN1 ~ 350 Lowell St ~ AN1 ESSEX BLDG

Raytheon is seeking a Sr. Manufacturing Supplier Quality Data Analyst to join the Operations Quality Team in Andover, MA. The Manufacturing Supplier Quality Data Analyst will …

Added Oct 27, 2026

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S&P Global

Senior Analyst - EMEA Servicer Evaluations

London, England, United Kingdom +1 location

Full time

… from the office a minimum of two days per week. #LI-EY1 About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are …

Added Oct 27, 2026

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S&P Global

Senior Analyst - EMEA Servicer Evaluations

London, England, United Kingdom +1 location

Full time

Added Oct 27, 2026

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DXC Technology

Sr Analyst II Software Engineering

Hyderabad, Telangana, India

Job overview and responsibilities As the Senior Full Stack Developer, you will lead the modernization and architecture of a web platform. You will be part …

Added Nov 3, 2026

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RTX

Senior EO Sensor Data Analyst Engineer

Tucson, Arizona, United States

… and structures that make up the sensor/seekers. The Effector-Optics (EO) Department is looking for a Senior EO Sensor Analyst / Engineer to develop and implement structured and robust data analysis tools to support …

Added Oct 27, 2026

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Northern Trust

Senior Analyst, Global Fee Management x 2

Limerick, Munster, Ireland

Hybrid
Full time
Regular

About the role: As part of the Fees Division, the Senior Analyst role is responsible for the complex aspects of Accounts Receivable, from set-ups, generation of all …

Added Oct 16, 2026

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McKesson

Sr. Business Analyst - Finance Systems

Irving, Texas, United States

Hybrid
Full time

Pay posted by employer$111,100–$185,100

McKesson is seeking a Senior Product Manager, Finance Systems & ERP Transformation to help modernize and optimize Finance technology …

Added Oct 27, 2026

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RTX

Senior Systems Engineer, Radar Analyst

San Diego, California, United States

… resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as …

Added Oct 27, 2026

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Amgen

Senior Business Analyst – Clinical Data Foundation

India - Hyderabad

Full time
Regular

… technology and human genetic data to push beyond what’s known today. ABOUT THE ROLE Role Description: The Senior Business Analyst leverages domain and business process expertise to detail product requirements as epics …

Added Oct 15, 2026

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S&P Global

Senior Analyst - Corporate Ratings, New York

New York City, New York, United States

Full time

Pay posted by employer$100,000–$154,000 USD

… rigorous credit analysis that underpins S&P Global Ratings' trusted, decision-ready intelligence. The Senior Analyst leads analysis for an assigned corporate portfolio, synthesizing complex financial and market data …

Added Oct 27, 2026

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General Motors

Senior Systems Configurator, SAP Functional Analyst

Warren, Michigan, United States +1 location

Hybrid
Full time
Regular

… is seeking to identify highly motivated and qualified individuals for potential future opportunities as a Senior Systems Configurator - SAP Functional Analyst to design, configure, and support SAP solutions that enable …

Added Oct 12, 2026

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Northern Trust

Senior Analyst, Transfer Agency (AML)

Limerick, Munster, Ireland

Full time
Regular

… verbal and written. Work Authorization Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit …

Added Oct 16, 2026

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Cencora

Senior Business Analyst, Technical Business Solutions

Pune, Maharashtra, India

Full time

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Basic Qualifications · employer excerpt

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
5+ years of experience as a Business Analyst, with at least 3+ years focused on Salesforce implementations
Demonstrated hands-on experience with Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge Base, and Entitlements
Strong proficiency in Agile/Scrum methodologies, including writing user stories, defining acceptance criteria, and managing product backlogs
Experience facilitating requirements workshops, stakeholder interviews, and process mapping sessions with cross-functional teams

5 more in the full description below.

About this opportunity

Original employer description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Salesforce Service Team

Job Summary

The Salesforce Senior Business Analyst on the Salesforce Service Team will serve as the critical bridge between business stakeholders and technical teams, driving the discovery, documentation, and delivery of Salesforce Service Cloud solutions at Cencora. This role is responsible for deeply understanding business processes within customer service, case management, and support operations, and translating those needs into clear, actionable requirements that enable the development team to deliver high-impact Salesforce solutions. The ideal candidate is a strategic thinker with strong analytical skills, hands-on Salesforce knowledge, and a proven ability to lead requirements-gathering sessions, facilitate workshops, and champion continuous process improvement across service operations.

What You'll Do

Serve as the primary liaison between business stakeholders in customer service, support operations, and contact center teams and the Salesforce technical delivery team
Lead and facilitate requirements-gathering workshops, JAD (Joint Application Design) sessions, and stakeholder interviews to elicit, document, and validate business requirements
Translate complex business needs into detailed user stories, process flows, use cases, acceptance criteria, and functional specifications aligned with Agile delivery standards
Analyze and document current-state (As-Is) and future-state (To-Be) business processes related to case management, omni-channel routing, knowledge management, and customer service workflows
Configure and validate Salesforce Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Entitlements, Milestones, and Service Level Agreements (SLAs)
Collaborate with developers and architects to ensure technical solutions accurately reflect business requirements and align with Salesforce best practices
Develop and maintain business requirements documents (BRDs), functional specifications, data mapping documents, and traceability matrices
Lead and coordinate User Acceptance Testing (UAT) activities including test plan creation, test case development, defect tracking, and sign-off management
Act as a subject matter expert (SME) for Salesforce Service Cloud capabilities, guiding business teams on platform capabilities and best practices
Identify opportunities for process automation and optimization within service operations using Salesforce Flow, Einstein AI, and other platform tools
Support change management activities including stakeholder communication, training material development, and end-user training delivery
Manage and prioritize the product backlog in collaboration with the Product Owner, ensuring stories are well-defined, estimated, and sprint-ready
Partner with reporting and analytics teams to define and validate KPIs, dashboards, and reports that measure service performance and operational efficiency
Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives

Basic Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
5+ years of experience as a Business Analyst, with at least 3+ years focused on Salesforce implementations
Demonstrated hands-on experience with Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge Base, and Entitlements
Strong proficiency in Agile/Scrum methodologies, including writing user stories, defining acceptance criteria, and managing product backlogs
Experience facilitating requirements workshops, stakeholder interviews, and process mapping sessions with cross-functional teams
Proficiency with business analysis tools such as JIRA, Confluence, Lucidchart, Visio, or equivalent
Strong understanding of Salesforce declarative capabilities including Flows, Validation Rules, Page Layouts, and Record Types
Excellent written and verbal communication skills with the ability to present complex information clearly to both technical and non-technical audiences
Experience coordinating and leading UAT activities including test case development and defect management
Active Salesforce Certified Administrator certification

Preferred Qualifications

Salesforce Certified Service Cloud Consultant certification
Salesforce Certified Business Analyst certification
Experience with Salesforce Einstein AI features such as Einstein Case Classification, Einstein Article Recommendations, or Einstein Bots within a service context
Familiarity with CTI (Computer Telephony Integration) platforms such as Amazon Connect, Genesys, or Avaya integrated with Salesforce
Experience working with Agentforce for AI-powered customer service automation
Knowledge of ITIL or other service management frameworks and their application to Salesforce Service implementations
Experience with Salesforce Field Service (FSL) or Salesforce Experience Cloud (Community portals for self-service)
Familiarity with integration concepts and their impact on service data flows
Understanding of data governance, data quality standards, and reporting best practices within Salesforce
Experience in the healthcare, pharmaceutical, or life sciences industry
Proven experience supporting large-scale, enterprise Salesforce implementations with multiple concurrent workstreams

Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience required. 4+ years of experience in technical product management, technical business analysis, solution architecture, or a related field required. Certified Business Analysis Professional (CBAP) or Agile Certifications (CSPO), or equivalent certification preferred. Demonstrates advanced capability in translating business needs into technical solutions with growing breadth across related domains (e.g., cloud integration, enterprise architecture). Proven ability to deliver high-quality results on complex components and improve delivery outcomes.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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