1,000+ matching jobs for “Customer Support Engineer”

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Cisco Systems

Solutions Engineer

Taipei, Taiwan, Taiwan

Meet the Team The Solutions Engineer (SE) is a customer-focused technical sales professional responsible for providing technical expertise, …

Added Oct 27, 2026

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Broadcom

Application Engineer

China-Shanghai-Zhangjiang Hi Tech

Full time
Regular

Application Engineer This position will be responsible for helping to secure customer design wins and assist customers in …

Added Oct 5, 2026

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Visa

Staff Software Engineer (AI Engineer)

Singapore, Singapore

Role Summary: We are seeking a Staff AI Engineer to help build next-generation cybersecurity AI products for enterprise security teams. This is a hands-on …

Added Oct 27, 2026

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Amentum Holdings

Boat Engineer

OCONUS-Diego Garcia +5 locations

Conduct research, testing, and evaluations to support the design, construction, and modification of marine vessels and equipment. Develop engineering designs, …

Added Nov 3, 2026

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Applied Materials

… we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. …

Added Nov 7, 2026

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Applied Materials

GPS Engineer

Tainan, Taiwan, Taiwan

… Deliver technical knowledge, troubleshooting methodologies, and best practices to Applied Materials customer engineers worldwide to improve tool health, performance, and stability. Represent the voice of the field in …

Added Oct 27, 2026

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Applied Materials

GPS Engineer

Singapore, Singapore

Added Oct 27, 2026

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Sonoco Products

CTS Engineer

Parma, Emilia-Romagna, Italy

The Customer Technical Services (CTS) Engineer provides technical support to customers and manufacturing plants in the …

Added Nov 10, 2026

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Sonoco Products

CTS Engineer

Nocera Inferiore, Campania, Italy

In person
Full time
Regular

The Customer Technical Services (CTS) Engineer provides technical support to customers and manufacturing plants in the …

Added Oct 27, 2026

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Booz Allen Hamilton

Range Engineer

Augusta, Georgia, United States

Pay posted by employer$77,500–$176,000

Range Engineer The Opportunity: The Cyber Range Engineer is responsible for designing, building, operating, and sustaining …

Added Oct 27, 2026

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Booz Allen Hamilton

Structural Engineer

Okinawa, Okinawa, Japan

Pay posted by employer$77,500–$176,000

Structural Engineer The Opportunity: As a Structural Engineer, you understand that relationship-building and keen attention to …

Added Oct 27, 2026

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RTX

GB-AN-MONTROSE-CHARLETON ROAD +1 location

Full time

Senior Engineer Would you like to lead the development of cutting-edge, world class new products? Would creating innovative …

Added Oct 27, 2026

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Cisco Systems

Solutions Engineer

Taipei, Taiwan, Taiwan

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Minimum Qualifications · employer excerpt

· 3 to 6 years of experience in markets where Cisco competes.
· Minimum 3 years of field technical sales experience as a Solutions Engineer, Architect, or equivalent role.
· Strong operating experience and proven expertise in at least one of the following specialization areas:
· Enterprise Networking
· Data Center Networking and/or Compute

6 more in the full description below.

About this opportunity

Original employer description

Meet the Team

The Solutions Engineer (SE) is a customer-focused technical sales professional responsible for providing technical expertise, solution design, and implementation guidance to customers in a dedicated and/or pooled capacity. Holding direct technical accountability for specific opportunities, the SE leverages deep knowledge across Cisco's broad portfolio—including hardware, software, and services—alongside his/her technical specialization to deliver business outcomes.

Taking an architectural perspective, the SE demonstrates how Cisco products and solutions address customers' business challenges. Working closely with Account Managers and engaging additional resources (e.g., consulting specialists, demo labs), the SE recommends, develops, and proposes tailored customer solutions. The SE cultivates long-term relationships with customer technical stakeholders, identifies opportunities aligned to customer business goals, and proactively shares knowledge and best practices across Cisco and the SE Community.

Reports To: Solutions Engineering Leader

Your Impact

Identify Opportunities

· Contribute to the development of the Technical Account Plan by applying a deep understanding of customer business requirements.

· Provide input on local market demand to support the broader Account Plan.

· Proactively generate leads through customer meetings, seminars, and educational engagements.

Qualify Opportunities

· Translate customer business challenges into clearly defined technical contexts.

· Recommend qualified partner resources when appropriate.

· Advance deals through the sales process by strategically engaging the right Cisco and partner tools and resources (e.g., CSE, PSS, AS, CX Engineers, demo labs).

· Refine and research technical requirements for each opportunity.

· Define solution options and articulate the value and benefits of Cisco solutions.

· Analyze competitive offerings to effectively position Cisco solutions.

Develop and Present Solutions

· Interpret the technical components of RFPs and determine the optimal approach to proposal development, covering products, solutions, software, and services.

· Engage external resources as needed for RFPs, competitive analysis, and specialized content.

· Research and demonstrate business benefits of proposed solutions, including ROI.

· Coordinate solution development by leveraging Cisco Validated Designs (CVDs) and researching customized alternatives.

· Identify and engage appropriate post-sales support resources.

· Develop Proof-of-Concept (PoC) engagements using demo labs, including presentation and documentation of test results.

· Develop or oversee the creation of presentation materials.

· Present technical components of Cisco solutions to customers, engaging additional resources (e.g., CSE, TSA) as required.

· Serve as a technical advisor to the customer and account team within your area of expertise.

· Utilize appropriate internal processes for key feature requests and product requirements.

Post-Sales Transition and Customer Success

· Coordinate with post-sales teams, providing comprehensive documentation for a smooth handoff.

· Minimize post-sales engagement by escalating outstanding requests to the appropriate teams (Partner, TAC, GFEP).

· Ensure customer technical needs are fully met, addressing any gaps proactively.

· Document solutions where appropriate and share findings with relevant Business Units (BUs) and the SE Community.

· Request feedback on opportunity performance to support continuous improvement.

Personal and Organizational Development

· Focus on the continuous development of technical, professional, and sales skills.

· Engage mentors actively to support and execute on personal development plans.

· Promote innovative approaches to address evolving business challenges.

· Contribute to knowledge sharing and best practices within the SE Community.

Minimum Qualifications

· 3 to 6 years of experience in markets where Cisco competes.

· Minimum 3 years of field technical sales experience as a Solutions Engineer, Architect, or equivalent role.

· Strong operating experience and proven expertise in at least one of the following specialization areas:

· Enterprise Networking

· Data Center Networking and/or Compute

· Wireless LAN

· Security

· Service Provider Routing

· Software-Defined Solutions (SD-WAN, SDA, ACI)

· Network and Cloud Management Platforms

· Artificial Intelligence (AI) and/or Agentic Operations

Preferred Qualifications

· TOEIC 800+ score or equivalent

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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