1,000+ matching jobs for “Customer Support Engineer”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

Visa

Systems Engineer/Storage Engineer

Singapore, Singapore

This Systems engineer position is within the Storage Operations Team and falls under Global Systems Support. This position will …

Added Oct 27, 2026

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American Electric Power

Engineer Staff - Consulting Engineer

Columbus, Ohio, United States

Full time
Regular

Pay posted by employer$136,539–$208,565.50

… compliance risks, and effectively collaborate across engineering, operations, and compliance functions to support organizational reliability and compliance objectives. Exhibits the highest level of proficiency and expert …

Added Oct 30, 2026

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CDW

Delivery Manager - Customer Experience (UC, Contact Center, Endpoint Mgmt, AI)

Concord, North Carolina, United States

Remote
Regular

Pay posted by employer$121,450–$170,010

The Delivery Manager – Customer Experience (CX) provides leadership and operational oversight for Professional Services delivery within an …

Added Nov 3, 2026

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Marvell Technology

Senior Engineer - Firmware Engineer

Santa Clara, California, United States

Full time
Regular

… and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our …

Added Nov 3, 2026

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Vistra

Structural Engineer - Principal Engineer

Irving, Texas, United States

Full time
Regular

… engineering programs, including providing repair and maintenance plans/designs to plant teams. The Engineer will be responsible for providing civil and structural engineering support for the Vistra generation fleet. …

Added Nov 3, 2026

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Northrop Grumman

Engineer or Principal Engineer level RF Electronics Engineer

United States-Florida-Melbourne

Pay posted by employer$152,100–$228,100

include: Support development and integration of communications and other RF subsystems and components to meet platform …

Added Nov 5, 2026

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Thermo Fisher Scientific

Service Engineer

Lingya Dist, Taiwan

Position Summary We are looking for a motivated and enthusiastic Field Service Engineer to join our team in South Taiwan. In this role, you will provide technical support for analytical …

Added Nov 3, 2026

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Boeing

Manufacturing Engineer (Manufacturing Engineer-General)

GBR - RAF Lossiemouth, United Kingdom

Full time
Regular

Manufacturing Engineer (Manufacturing Engineer-General) Company: Boeing Defence United Kingdom Limited Boeing Defence UK (BDUK) is …

Added Oct 16, 2026

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American Electric Power

Engineer - Engineer Sr (Protection and Controls Engineer)

New Albany, OH

Full time
Regular

Pay posted by employer$87,633–$128,688

… advanced level proficiency plus advanced knowledge of a specialized technical area that enables the engineer to serve as a resource for the company in an area such as system production, underground systems, extensive …

Added Oct 28, 2026

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GE Vernova

Instrumentation Engineer

Queretaro 2 postings

Summary The Instrumentation Engineer has technical ownership and responsibility for instrumented systems of gas turbines, steam turbines, …

Added Nov 4, 2026

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Xylem

Applications Engineer

Warrington Suite 2 +1 location

Hybrid
Full time
Regular

… most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Applications Engineer – Wastewater Treatment Are …

Added Nov 4, 2026

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M&T Bank

Technical Engineer (Production Reliability Engineer)

Buffalo, New York, United States

Hybrid

Pay posted by employer$97,100–$161,800

Production Support & Incident Management Serve as a technical escalation point for critical production incidents, outages, and …

Added Nov 3, 2026

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American Electric Power

Plant Engineer - Plant Engineer Senior

Pittsburg, TX

Full time
Regular

Pay posted by employer$87,633–$128,688

The Plant Engineer provides technical leadership and engineering support to ensure safe, reliable, efficient, and compliant …

Added Oct 30, 2026

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American Electric Power

Engineer - Engineer Sr (Protection & Control)

Tulsa, Oklahoma, United States +1 location

Full time
Regular

Pay posted by employer$74,551–$128,688

… transmission customers and interconnected companies on associated protection issues. Provide engineering support for project installation, commissioning, checkout and troubleshooting. Provide general P&C technical …

Added Oct 28, 2026

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Cisco Systems

Solutions Engineer

Beijing, Beijing, China

Meet the Team The Solutions Engineer (SE) is a customer-focused technical sales professional responsible for providing technical expertise, …

Added Oct 27, 2026

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Cisco Systems

Solutions Engineer

Taipei, Taiwan, Taiwan

Meet the Team The Solutions Engineer (SE) is a customer-focused technical sales professional responsible for providing technical expertise, …

Added Oct 27, 2026

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Broadcom

Application Engineer

China-Shanghai-Zhangjiang Hi Tech

Full time
Regular

Application Engineer This position will be responsible for helping to secure customer design wins and assist customers in …

Added Oct 5, 2026

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Visa

Staff Software Engineer (AI Engineer)

Singapore, Singapore

Role Summary: We are seeking a Staff AI Engineer to help build next-generation cybersecurity AI products for enterprise security teams. This is a hands-on …

Added Oct 27, 2026

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Amentum Holdings

Boat Engineer

OCONUS-Diego Garcia +5 locations

Conduct research, testing, and evaluations to support the design, construction, and modification of marine vessels and equipment. Develop engineering designs, …

Added Nov 3, 2026

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Applied Materials

Software Engineer

Hsinchu, Taiwan, Taiwan

… we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. …

Added Nov 7, 2026

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Visa

Staff Software Engineer (AI Engineer)

Singapore, Singapore

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Experience · employer excerpt

5+ years of professional experience in AI engineering and software engineering.
3+ years of hands-on experience building AI/ML, LLM-based, automation, data-driven, or intelligent software systems.
Experience building production software, not only prototypes or notebooks.
Experience working in product engineering teams or delivering customer-facing technical solutions.

About this opportunity

Original employer description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

We are seeking a Staff AI Engineer to help build next-generation cybersecurity AI products for enterprise security teams.

This is a hands-on individual contributor role for an engineer who combines strong AI engineering capability, practical software development skills, and a strong interest in cybersecurity. You will report to the Director, Cybersecurity AI Product and work as part of a newly formed product development team focused on building and operating agentic solutions that help users investigate threats, triage alerts, automate security workflows, analyze vulnerabilities, and make better security decisions.

The ideal candidate is AI-native, product-minded, proactive, and comfortable working through ambiguity. You should be able to learn quickly, experiment with new AI technologies, build reliable product features, and translate customer problems into practical AI-driven solutions.

This role requires hands-on experience with LLM applications, agentic AI systems, retrieval-augmented generation, tool orchestration, context management, model evaluation, cloud-native software engineering, APIs, and secure software development. Familiarity with cybersecurity concepts, security operations, cloud security, or threat intelligence is strongly preferred.

Key Responsibilities:

Design and Build Advanced Cybersecurity AI Products
Build agentic AI workflows for various cybersecurity operations, engineering, and risk processes.
Convert ambiguous product ideas and early prototypes into secure, maintainable, production-grade AI systems
Take end-to-end Technical Ownership of Complex AI Product Components, from problem framing to production operation.
Break down ambiguous problems into technical plans, milestones, risks, and deliverables
Contribute to technical roadmaps and influence prioritization through evidence, customer feedback, and engineering principles
Identify design gaps, tech-debts, scalability risks, and make sound engineering trade-offs.
Research, Evaluate, and Operationalized Emerging AI Technologies
Continuously Learn, Research and Evaluate Emerging AI technologies
Translate research findings into practical implementation patterns, product features, internal recommendations, or technical standards
Share findings through technical documentation, demos, internal talks or fast POCs
Build Production-Grade AI Products
Develop backend services, APIs, integrations, AI orchestration, data pipelines, and other software components.
Support deployment, monitoring, debugging, and operational support of AI products
Work with CI/CD pipelines, containers, infrastructure as code, logging, metrics, and automated testing
Design systems that scale across customers, workloads, data sources, and platforms
Influence Through Technical Excellence
Provide technical guidance to other engineers through code reviews, design discussions, documentation, and example implementations
Mentor less experienced engineers informally through strong engineering practice and clear reasoning
Raise the quality of team decisions by bringing evidence, research, customer context, and practical trade-off analysis
Communicate complex AI, security, and architecture concepts clearly to technical and non-technical stakeholders
Collaborate with product, security, solution engineering, and customer-facing teams to ensure product capabilities address real customer workflows
Demonstrate ownership, proactiveness, customer obsession, and ability to operate effectively in ambiguity

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Required Qualifications:

Experience

5+ years of professional experience in AI engineering and software engineering.
3+ years of hands-on experience building AI/ML, LLM-based, automation, data-driven, or intelligent software systems.
Experience building production software, not only prototypes or notebooks.
Experience working in product engineering teams or delivering customer-facing technical solutions.

AI Engineering:

Strong practical experience with LLM applications, AI workflow automation, AI assistants, copilots, or agentic AI systems.
Familiarity with concepts such as:
- Prompt engineering
- System prompts and instruction design
- Retrieval-augmented generation
- Vector search
- Embeddings
- Tool calling
- Function orchestration
- Context management
- Agent memory
- Evaluation datasets
- Model benchmarking
- Feedback loops
Experience with agentic AI frameworks or tools such as:
- LangChain
- LlamaIndex
- Semantic Kernel
- AutoGen
- CrewAI
- Vector databases
- Knowledge graphs
- Model evaluation frameworks
Ability to evaluate AI outputs objectively and improve quality, safety, reliability, latency, and cost.
Experience using commercial or open-source AI models and APIs.
Demonstrated ability to use AI tools in everyday work for coding, debugging, research, documentation, testing, or productivity improvement.

Software Engineering:

Strong programming ability in two or more languages such as:
- Python
- TypeScript / Node.js
- Go
- Java
- Rust
Strong understanding of software architecture, API design, data modeling, distributed systems, asynchronous processing, observability, and maintainability
Experience building backend services, APIs, data pipelines, integrations, or cloud-native applications.
Familiarity with web applications, distributed systems, databases, CI/CD pipelines, logging, monitoring, and automated testing.
Ability to write clean, maintainable, secure, and production-ready code.
Experience participating in design reviews, code reviews, and production troubleshooting.

Cybersecurity and Secure AI Awareness:

Working knowledge of cybersecurity principles, secure software development, and common vulnerabilities.
Ability to assess security implications of AI-enabled workflows and software architecture decisions.
Interest and ability to deepen cybersecurity domain expertise quickly.
Awareness of AI-specific security risks, including prompt injection, data leakage, hallucination, adversarial inputs, unsafe tool execution, and excessive permissions.

Cloud and Infrastructure:

Experience developing or deploying applications on cloud platforms such as AWS and/or Microsoft Azure.
Familiarity with containers, serverless services, managed databases, event-driven systems, queues, object storage, and cloud identity concepts.
Understanding of observability, deployment automation, environment configuration, and operational reliability.
Awareness of cloud security principles, IAM, secrets management, and secure configuration.

Leadership Qualities:

Strong ownership mindset and accountability for outcomes.
Proactive approach to identifying problems and proposing solutions.
Customer-obsessed mindset with focus on practical user value.
Comfortable dealing with ambiguity and evolving requirements.
Strong analytical and problem-solving skills.
Clear written and verbal communication skills.
Strong habit of continuous learning, experimentation, and knowledge sharing.
Ability to work independently and collaborate effectively in a small, fast-moving team.

Preferred Qualifications:

Advanced degree (Master’s degree or Ph.D.) in computer science or related fields
Experience building AI agents, LLM applications, copilots, automation systems, or RAG-based products
Experience with cybersecurity products, security automation, SOC tools, SIEM/SOAR integrations, cloud security platforms, identity security, threat intelligence, or incident response workflows
Familiarity with AI security risks, including prompt injection, data leakage, hallucination, unsafe tool use, and adversarial inputs
Experience with evaluation methods for LLM systems, including golden datasets, human review workflows, offline evaluation, online evaluation, and regression testing
Experience with Kubernetes, infrastructure as code, observability platforms, secrets management, or cloud-native security
Familiarity with security frameworks such as MITRE ATT&CK, OWASP, NIST Cybersecurity Framework, CIS Controls, or ISO 27001
Experience working in early-stage product teams, startups, innovation teams, or ambiguous product incubation environments.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Why this result? · Employer labels

Keywords also found in description

Engineering & Technology
Software Engineering

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