1,000+ matching jobs for “Customer Success Manager”

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (Manhattan, NY) – Patient Engagement & Customer Solutions (PECS)

New York (Any City) +1 location

Pay posted by employer$102,000–$177,100

… at https://www.jnj.com/innovative-medicine Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the Manhattan, NY territory, …

Added Oct 15, 2026

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (Denver, CO) – Patient Engagement & Customer Solutions (PECS)

Denver, Colorado, United States +2 locations

Full time
Regular

Added Oct 15, 2026

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USAA

Customer Service - Bank Sales & Service

Tampa Campus +1 location

Full time
Regular

Pay posted by employer$43,680–$44,680

… with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There’s a lot to learn, but the journey is mapped out and …

Added Oct 28, 2026

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Ryder System

Customer Logistics Supervisor (3rd shift)

USA - Normal IL 61761 +1 location

Full time
Regular

Pay posted by employer$70,000–$80,000 per year

… Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a 3rd shift Customer Logistics Supervisor (Transportation) in Normal, IL for our Supply Chain Solutions division. Ideal …

Added Nov 3, 2026

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Johnson & Johnson

Field Reimbursement Manager, Dermatology - (Youngstown OH) - Patient Engagement & Customer Solution (PECS)

Youngstown, Ohio, United States +1 location

Full time
Regular

Added Oct 16, 2026

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Ryder System

Customer Logistics Associate II (Weekends)

Austin

Full time
Regular

Pay posted by employer$40,000–$42,000 per year

We are immediately hiring a Customer Logistics Associate (Dispatch) in Austin, TX for our Supply Chain Solutions division. Apply here today to …

Added Nov 3, 2026

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Kyndryl Holdings

Associate Director, Customer Technical Solution Security

MesseTurm (DEFAMESS) HQ +1 location

Join the innovative team at Kyndryl as a Customer Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player …

Added Oct 27, 2026

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (St. Louis, MO) – Patient Engagement & Customer Solutions (PECS)

St. Louis, Missouri, United States +3 locations

Full time
Regular

Field Reimbursement Manager, Neuroscience – (St Louis, MO) – Patient Engagement & Customer Solutions (PECS) About Innovative Medicine …

Added Oct 15, 2026

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Thermo Fisher Scientific

Director, Order Management & Customer Service – EMEA

Budapest, Budapest, Hungary

… For more information, please visit www.thermofisher.com . Job title: Director, Order Management & Customer Service – EMEA Band: 9 Location: Hungary Reporting to: Sr Director, AIG Customer Care …

Added Oct 20, 2026

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Johnson & Johnson

Field Reimbursement Manager, Oncology – (St Paul, MN) – Patient Engagement & Customer Solutions (PECS)

Saint Paul, Minnesota, United States +2 locations

Full time
Regular

Field Reimbursement Manager, Oncology – (St Paul, MN) – Patient Engagement and Customer Solutions (PECS) About Innovative Medicine Our …

Added Oct 15, 2026

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (San Diego, CA) – Patient Engagement & Customer Solutions (PECS)

San Diego, California, United States +3 locations

Pay posted by employer$102,000–$177,100

Added Oct 20, 2026

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (Kansas City, MO) – Patient Engagement & Customer Solutions (PECS)

Kansas City, Missouri, United States +3 locations

Full time
Regular

Added Oct 15, 2026

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Adobe

Sr. Director, Engineering - Customer Experience Services

San Jose, California, United States

Full time
Regular

Pay posted by employer$209,300–$429,350 per year

CES Growth Apps are Adobe’s scaled growth engine—turning customer experience intelligence, AI, and orchestration into repeatable systems that drive adoption, retention, and …

Added Oct 28, 2026

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Elevance Health

Customer Care Representative I - Bilingual (US)

San Juan, San Juan, Puerto Rico +1 location

Full time
Regular

… location(s) will not be considered for employment, unless accommodation is granted as required by law. The Customer Care Representative I - Bilingual (US) will be responsible for successfully completing required basic …

Added Oct 27, 2026

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Johnson & Johnson

Field Reimbursement Manager - Neuroscience, (Portland, OR) - Patient Engagement and Customer Solutions (PECS)

Portland, Oregon, United States +2 locations

Full time
Regular

Pay posted by employer$102,000–$177,100

Added Oct 15, 2026

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Merck (MSD)

Campaign & Customer Experience (CX) Manager (12-Month Fixed-Term Contract - Maternity Leave Cover)

Álimos, Attica, Greece

Position Overview The Campaign and Customer Experience (CX) Manager is a strategically critical role within our company’s Digital team, combining …

Added Oct 16, 2026

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Caterpillar

Director, Advanced Customer Site Connectivity Solutions

Irving, Texas, United States

Pay posted by employer$189,080–$283,630

… are building a better world, so we can all enjoy living in it. This is Caterpillar The Director, Advanced Customer Site Connectivity Solutions is a senior leader responsible for defining and delivering the technology that …

Added Oct 27, 2026

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KLA

Division CAPRES Customer Engagement Applications Engineer

KOR-Gyeonggi-do-Icheon-si-KLA

Full time
Regular

… customers with primary focus on Korea. In this role, you will support application development and customer engagements for advanced electrical and magnetic metrology solutions. Working closely with regional …

Added Oct 15, 2026

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Prologis

Property Administrator (Real Estate & Customer Experience Coordinator)

Milpitas, California, United States

Full time

Pay posted by employer$34.00–$38.00 per hour

… communication support to three Property Managers and a Maintenance Technician, helping the team respond to customer needs and maintain accurate, timely property administration. This position coordinates with customers, …

Added Nov 3, 2026

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KLA

Customer Engagement Applications Engineer (Capres) – USA

Hillsboro, Oregon, United States

Full time
Regular

Pay posted by employer$102,000–$173,400 per year

… with primary focus on the United States. In this role, you will support application development and customer engagements for advanced electrical and magnetic metrology solutions. Working closely with regional …

Added Oct 15, 2026

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Johnson & Johnson

Field Reimbursement Manager, Neuroscience – (Manhattan, NY) – Patient Engagement & Customer Solutions (PECS)

New York (Any City) +1 more

Pay posted by employer$102,000–$177,100

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Experience & Skills · employer excerpt

Extensive knowledge of medication access channels (i.e., pharmacy and medical benefit including buy & bill and/or assignment of benefit (AOB))
Demonstrates critical thinking
Ability to analyze highly complex, quantitative and qualitative data to accelerate speed to access
Ambitious and possess a high degree of intellectual curiosity
Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials

1 more in the full description below.

About this opportunity

Original employer description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

New York, New York, United States, New York (Any City)

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the Manhattan, NY territory, which includes Manhattan, NY, New York, NY, Brooklyn, NY, and Jamaica, NY.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description:

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Neuroscience therapies. This role involves investing time (up to 50%) on-site with HCPs and HCP staff, assessing their education needs and facilitating collaboration with various stakeholders.

A Day in the Life

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

Primary responsibilities include the following. Other duties may be assigned.

Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)
Effectively collaborate with field support team members such as sales representatives and key account managers and serve as access, fulfillment, and reimbursement expert for the local team
Lead compliant access and fulfillment discussions with field support team members
Utilize data and account management skills to proactively address access barriers
Act with a sense of urgency and accountability to address critical access and affordability issues for patients
Partner with managed care colleagues to understand current policies and potential future changes
Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
Build strong, trust-based relationships with customers in all assigned accounts
Manage territory logistics, routing, and account business planning
Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements
Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs
Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS. Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Experience & Skills:

Extensive knowledge of medication access channels (i.e., pharmacy and medical benefit including buy & bill and/or assignment of benefit (AOB))
Demonstrates critical thinking
Ability to analyze highly complex, quantitative and qualitative data to accelerate speed to access
Ambitious and possess a high degree of intellectual curiosity
Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials
Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

Required Qualifications

Bachelor’s degree (preferably in healthcare or business/public administration). An advanced business degree (MBA), or public health (MPH)) is preferred.
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
Demonstrated expertise with both pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience (revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes)
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identifies solutions in a timely and efficient manner
Superior communication skills (written and verbal) and efficient follow-through
Experience in working with patient support HUB services
Valid US driver’s license and a driving record in compliance with company standards
Permanent residence in the listed territory

Preferred Qualifications

Neuroscience disease state experience
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Strong market access acumen as it relates to payer approval processes and business acumen
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products
Excellent technical knowledge and expertise in payer policy, including all elements of reimbursement (coding, coverage, and payment) is preferred
Demonstrated competence with salesforce.com CRM use, Microsoft Word, and Excel
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time

This role involves travel up to 75 % of the time.

#NeuroFRM2026

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Account Management, Analytical Reasoning, Competitive Landscape Analysis, Compliance Management, Cross-Functional Collaboration, Developing Others, Fact-Based Decision Making, Inclusive Leadership, Leadership, Market Access Reimbursement, Market Opportunity Assessment, Operational Excellence, Performance Measurement, Pricing Strategies, Relationship Building, Strategic Thinking, Team Management

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Why this result? · Employer labels

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