1,000+ matching jobs for “Operations Experience Manager”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

The Home Depot

Pro Experience Manager

FLORIN RD STORE - 0651

In person
Full time
Regular

Pay posted by employer$60,500–$70,500

strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When …

Added Oct 16, 2026

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The Home Depot

Pro Experience Manager

COLONIAL HEIGHTS STORE - 4633

In person
Full time
Regular

Pay posted by employer$48,000–$60,000

Added Oct 16, 2026

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The Home Depot

Pro Experience Manager

GLEN BURNIE STORE - 2501

In person
Full time
Regular

Pay posted by employer$48,500–$60,000

Added Oct 16, 2026

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The Home Depot

Pro Experience Manager

MANSFIELD STORE - MA STORE - 2609

In person
Full time
Regular

Pay posted by employer$50,000–$60,000

Added Oct 16, 2026

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Cisco Systems

Customer Experience Manager

Minato, Japan

… time. Proactively identify and minimize business and technical risks during Splunk onboarding and ongoing operations. Connect customer needs with the value of Splunk products/services, articulating benefits in Security, IT …

Added Oct 27, 2026

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Palo Alto Networks

Events Experience Manager

Office - USA - CA - Headquarters

We're looking for an Event Experience Manager to join our growing Global Events organization. This is an exciting opportunity for an experienced …

Added Oct 27, 2026

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Northern Trust

SR SPECIALIST, DIGITAL OPERATIONS & WEB EXPERIENCE

Bengaluru, India

… and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and …

Added Oct 27, 2026

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The Home Depot

Manager, Pro Digital Experience

PENNANT PARK, ATLANTA - 9141

In person
Full time
Regular

… to present and deliver to a wide variety of stakeholder including executive leaders and sponsors Direct Manager/Direct Reports: This position typically reports to Sr. Manager or Director This position has 0-4 Direct …

Added Oct 16, 2026

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Abbott Laboratories

Sr. Experience Product Manager

Madison, Wisconsin, United States

Pay posted by employer$99,300–$198,700

The Opportunity Abbott Cancer Diagnostic’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable …

Added Oct 15, 2026

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Abbott Laboratories

Sr. Experience Product Manager

United States > Madison : 5505 Endeavor Ln +3 locations

Pay posted by employer$78,000–$156,000

The Opportunity Abbott Cancer Diagnostic’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable …

Added Oct 15, 2026

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Capital One Financial

Senior Associate, Project Manager | Retail Bank Operations & Market Experience (Hybrid)

McLean, Virginia, United States +2 locations

… project impacts Identify ways to improve and streamline business processes Financial & Real Estate Operations Create and process Journal Entries to distribute Operating and Capital spend across Capital One’s Retail …

Added Oct 27, 2026

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GE Vernova

NY - Westbury

Pay posted by employer$22–$36

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping …

Added Oct 16, 2026

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The Home Depot

Pro Experience Manager

FLORIN RD STORE - 0651

In person
Full time
Regular

Pay posted by employer$60,500–$70,500

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Minimum Qualifications · employer excerpt

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

About this opportunity

Original employer description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty – Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Specialty ASM or Pro ASM
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Decision Quality
Self-Development
Situational Adaptability
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $60,500.00 - $70,500.00

Why this result? · Employer labels

Keywords also found in description

Full time
Onsite
Regular Associate

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.