1,000+ matching jobs for “Technical Consultant”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

Visa

Sr. Client Care Consultant

Bogotá, Bogota D.C., Colombia

Hybrid

Role Summary: Senior Client Care Consultant (Hybrid Production & Shift Operations Lead): The Sr. Client Care Consultant supports Visa Acceptance …

Added Oct 27, 2026

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Visa

Sr. Consultant, Client Success

Tashkent, Tashkent, Uzbekistan

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services …

Added Oct 27, 2026

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Palo Alto Networks

Chronosphere - Domain Consultant

Santa Clara, California, United States +5 locations

… brands, including DoorDash, Affirm, and Zillow. About the role Chronosphere is looking for an experienced technical sales enthusiast to join our Sales Engineering/Domain Consulting team. Your main responsibility will be to …

Added Oct 27, 2026

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Salesforce

Technical Architect — Tableau Next

India - Hyderabad +1 location

… era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Technical Architect for Tableau Next is an execution-focused analytics architect and primary subject matter expert …

Added Oct 28, 2026

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Workday

Technical Project Manager - Hiredscore

Israel, Tel Aviv

Flex
Full time

… a hybrid work model with 3 days in the office and 2 days from home About the Role We’re looking for an Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point …

Added Oct 27, 2026

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Palo Alto Networks

Sr Domain Consultant

Charlotte, North Carolina, United States +3 locations

… them on the immense value of Palo Alto Network’s Enterprise Browser. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential …

Added Oct 27, 2026

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Henry Schein

Buyer Account & Finance Consultant

Derby - United Kingdom

Hybrid
Full time
Regular

Job Title: Buyer Account & Finance Consultant Department: Henry Schein Dental Practice Sales Reports To: Business Manager Location: Derby Referral Scheme …

Added Nov 3, 2026

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Palo Alto Networks

Solutions Consultant 2

Office - Japan - Tokyo

… services, and media industries. You will make comprehensive proposals to solve customer problems. As a technical advisor, you will build trusting relationships with customers and support sales activities. You will play …

Added Oct 27, 2026

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Leidos Holdings

Senior Service Now Consultant

Canberra, Australian Capital Territory, Australia +1 location

Reporting to the ServiceNow Product Owner, the ServiceNow Consultant is a senior member of our ServiceNow Platform team that support ServiceNow capabilities and instances to …

Added Nov 3, 2026

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Cardinal Health

Consultant, Commercial Analytics & Controls

Canada-Vaughan

… strategic commercial improvement initiatives by advancing policies, procedures, automation, and innovative technical solutions that increase operational efficiency and profitable growth, while providing guidance or …

Added Oct 27, 2026

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Caterpillar

Mining Technology & Change Consultant

Tucson, Arizona, United States +1 location

Pay posted by employer$97,530–$146,290

… Together, we are building a better world, so we can all enjoy living in it. As a Mining Technology & Change Consultant for the MineStar product family , you will lead technology implementations at customer mine sites, bringing …

Added Oct 27, 2026

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Xcel Energy

Process & Performance Consultant

Minneapolis, Minnesota, United States +1 location

Full time
Regular

Pay posted by employer$84,900–$120,566.66 per year

… all operating areas and organizational levels. Responsible to analyze, define, recommend and implement technical and process solutions. Responsible to provide process and technology guidance and oversite of on-going …

Added Oct 27, 2026

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Unum Group

Sales Consultant Associate- Maryland

Columbia, Maryland, United States

Full time

… talents of our entire team. Help us help others, and join Team Unum today! General Summary: The Sales Consultant Associate is in active development to be a marketing and technical expert who represents Unum – educating …

Added Nov 3, 2026

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Unum Group

Sales Consultant Associate- Phoenix

Phoenix, Arizona, United States

Full time

Added Nov 3, 2026

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Unum Group

Sales Consultant Associate- Dallas

Addison, Texas, United States

Full time

Added Nov 3, 2026

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Unum Group

Sales Consultant Associate- Chicago

Chicago, Illinois, United States

Full time

Added Nov 3, 2026

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Unum Group

Sales Consultant Associate- Atlanta

Atlanta, Georgia, United States

Full time

Added Nov 3, 2026

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General Mills

Lead Technical Architect - Palantir

Mumbai, Maharashtra, India

Hybrid
Full time
Regular

… and strategic direction for shared data and end-to-end capabilities in Palantir. Serve as the senior consultant for enterprise/shared objects, actions, metadata, and architectural exceptions. Define ownership, …

Added Oct 27, 2026

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Palo Alto Networks

Domain Consultant - Public Sector

Washington, District of Columbia, United States +6 locations

As an experienced Domain Consultant at Palo Alto Networks - Idira (CyberArk), you will play a pivotal role in demonstrating the value of …

Added Nov 4, 2026

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Palo Alto Networks

製品セールスエンジニア Domain Consultant - SASE

Office - Japan - Tokyo

… are empowered to push boundaries and help us all evolve together. Job Description Your Career As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network …

Added Oct 27, 2026

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Visa

Sr. Client Care Consultant

Bogotá, Bogota D.C., Colombia

Hybrid

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Qualifications · employer excerpt

5+ years of experience in technical support, payment operations, client services, software support, incident management, or a related field.
Bilingual in English and Spanish.
Experience managing complex client escalations and production environments.
Demonstrated ability to balance individual case ownership with operational or team coordination responsibilities.
Strong analytical, troubleshooting, communication, and decision-making skills.

2 more in the full description below.

About this opportunity

Original employer description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

Senior Client Care Consultant (Hybrid Production & Shift Operations Lead):

The Sr. Client Care Consultant supports Visa Acceptance Solutions for merchants, partners, and clients globally through a hybrid role that combines hands-on production support (50-60%), technical expertise, and operational shift leadership (40-50%).

This role is expected to maintain an active production workload while serving as the designated shift escalation and operational lead during assigned coverage hours. The individual will resolve complex client issues, manage high-priority escalations, monitor operational performance, coordinate cross-functional response activities, and help maintain service levels across a global Follow-the-Sun support environment.

The successful candidate will balance direct case ownership with real-time operational oversight, ensuring timely issue resolution, effective escalation management, workload prioritization, and a consistent client experience.

The role partners closely with Client Services, Product, Technology, Workforce Management, Command Center, and Operations teams to improve service quality, operational efficiency, and client outcomes.

The role will support a follow-the-sun operating model which requires rotational overnight shifts, weekend coverage, and local country holiday support as determined by business needs. Scheduling will be managed in accordance with local labor laws, Visa policies, required compensatory time off, and applicable legal rest-day requirements.

This position reports to the Sr. Director, Elite Client Care and is in Bogotá, Colombia.

Key Responsibilities:

Production Support & Technical Expertise:

Manage an assigned portfolio of production support cases while meeting established productivity and quality expectations.
Serve as a CyberSource and Acceptance Solutions technical subject matter expert for merchants, partners, and internal stakeholders.
Troubleshoot complex payment processing, API, eCommerce, transaction, configuration, and platform-related issues.
Own and drive resolution of critical client-impacting incidents and escalations.
Provide technical guidance, implementation support, and best practices to clients and internal teams.
Support major incident management activities, operational bridge calls, and client communications.

Shift Supervision & Operational Leadership:

Serve as the designated shift lead during assigned coverage periods while continuing to manage production work.
Monitor queue health, service levels, aging cases, backlog trends, workload distribution, and operational risks throughout the shift.
Coordinate escalation management and facilitate timely engagement of Product, Technology, Operations, and Leadership teams.
Proactively identify service-level risks and execute mitigation actions to maintain operational performance.
Provide real-time guidance and support to consultants handling complex issues and escalations.
Partner with Workforce Management and Command Center teams to address staffing, coverage, and service-level challenges.
Support shift handoffs and ensure continuity of service across global Follow-the-Sun operations.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5+ years of experience in technical support, payment operations, client services, software support, incident management, or a related field.
Bilingual in English and Spanish.
Experience managing complex client escalations and production environments.
Demonstrated ability to balance individual case ownership with operational or team coordination responsibilities.
Strong analytical, troubleshooting, communication, and decision-making skills.
Experience working across multiple stakeholder groups in a fast-paced environment.
Experience coaching or mentoring team members in complex support environments.

Preferred Qualifications:

6+ years of relevant work experience.

Experience supporting CyberSource, payment gateways, eCommerce platforms, or payment-processing environments.

Client-facing experience with demonstrated success managing technical and operational issues.

Experience with API technologies, web services, payment integrations, and transaction processing.

Understanding of REST APIs, JSON, XML, web technologies, and security concepts.

Experience working in a global Follow-the-Sun support environment.

Experience with incident management, queue management, and operational oversight.

Strong leadership and stakeholder-management capabilities without direct people-management responsibility.

Ability to quickly identify problems and drive resolution through effective collaboration and communication.

Portuguese language skills

Experience serving as a shift lead, queue manager, incident commander, escalation manager, or operational lead in a client support environment.

Experience managing service levels, workload balancing, backlog reduction, and operational risk mitigation during overnight, weekend, or holiday coverage models across a global organization.

Strong understanding of customer support KPIs including SLA attainment, backlog management, aging performance, response times, productivity, and client satisfaction metrics.

Key Competencies:

Client Obsession - Demonstrates a strong client-first mindset and commitment to delivering exceptional service outcomes.
Operational Leadership - Makes sound decisions under pressure, effectively prioritizes competing demands, and drives execution during critical situations.
Technical Excellence - Possesses strong troubleshooting capabilities and the ability to diagnose and resolve complex technical issues.
Data-Driven Decision Making - Uses operational metrics and business insights to identify risks, optimize performance, and improve outcomes.
Influencing Without Authority - Builds alignment across Product, Technology, Operations, and Client Services teams to accelerate resolution and drive results.
Communication & Executive Presence - Communicates clearly and effectively with clients, peers, leaders, and cross-functional stakeholders during routine operations and escalations.
Ownership & Accountability - Demonstrates urgency, accountability, and follow-through while maintaining a high standard of quality and execution.
Adaptability - Thrives in a fast-paced environment and adjusts quickly to changing client needs, operational priorities, and business demands.
Collaboration - Builds strong partnerships across teams and contributes positively to a high-performing, global support organization.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Why this result? · Employer labels

Keywords also found in description

Client Care V
Client Services
Hybrid

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.