1,000+ matching jobs for “Senior Business Analyst”

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The Cigna Group

Technical Support Senior Analyst

ESP Madrid - 38.75 hrs

Full time
Regular

- IBM i / AS400 Production Support Analyst (L2) This role is responsible for providing first-line and Level 2 application support for …

Added Oct 16, 2026

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Elevance Health

Financial Accounting Analyst Sr

Indianapolis, Indiana, United States

Full time
Regular

Financial Accounting Analyst Senior Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration …

Added Oct 28, 2026

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Pacific Life

Senior Financial Analyst I

Newport Beach CA-700

Full time
Regular

… resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Financial Analyst I to join our Financial Planning and Analysis team in Newport Beach, CA. As a Senior …

Added Nov 3, 2026

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Analog Devices

Senior Program Finance Analyst

US, MA, Chelmsford, Elizabeth +1 location

Pay posted by employer$86,400–$118,800

… corrective actions. Partner with Program Management, Contracts, Operations, Supply Chain, Engineering, and Business Development to align strategy, schedule, and cost Support the risks and opportunity process through …

Added Nov 3, 2026

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Boeing

JR2026515839 Senior Financial Analyst

IND - Bangalore, India

In person
Full time
Regular

JR2026515839 Senior Financial Analyst Company: Boeing India Private Limited As a leading global aerospace company, Boeing …

Added Oct 14, 2026

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Amgen

CRM Business Operations Senior Associate

India - Hyderabad

Role overview The Senior Associate provides first-line support for Veeva CRM business and operational questions across Outside US …

Added Oct 27, 2026

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Fifth Third Bancorp

Capital Planning Senior Analyst

Cincinnati, Ohio, United States

Full time

Leads peers in the identification of key business factors (both internal and external) that impact capital planning processes. Maintains an up-to-date …

Added Nov 3, 2026

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Applied Materials

Sr. Finance Analyst Operations

Billerica, Massachusetts, United States

Pay posted by employer$92,000–$126,500

Develop effective relationships with operations business partners (Mfg, Mat, Log, SC) Manage PBV (Period, Burden & Variance) spending Maintaining accurate factory …

Added Oct 27, 2026

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Pacific Life

Senior Financial Analyst II

Newport Beach CA-700

Full time
Regular

… Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Financial Analyst II …

Added Nov 3, 2026

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Assurant

Sr Insights Analyst (Claims)

Atlanta, Georgia, United States +2 locations

Full time
Regular

Pay posted by employer$74,600–$124,700

also presents business performance and analytical findings, facilitates stakeholder feedback and solution adoption, and provides …

Added Nov 10, 2026

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Capital One Financial

Senior Data Analyst- Card

McLean, Virginia, United States

Senior Data Analyst- Card At Capital One, data is at the center of everything we do. When we launched as a startup …

Added Oct 28, 2026

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Citigroup

Applications Support Sr Analyst

Irving Texas United States

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing …

Added Nov 3, 2026

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The Home Depot

Sr. Analyst, Marketing Science

STORE SUPPORT CENTER, ATLANTA - 9090

In person
Full time
Regular

… problems and troubleshoots numerous issues. 15% - Solution Development - Collaborate with stakeholders, business partners, colleagues, developers, and business analysts to deliver high quality analytics solutions. 5% - …

Added Nov 3, 2026

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Labcorp Holdings

Senior Sales Operations Analyst

Durham NC

Full time
Regular

… drive efficiencies and identify areas for process improvement Minimum Qualifications: Bachelor’s degree in business administration, economics, statistics, mathematics, or a related field 5 or more years of demonstrable …

Added Oct 16, 2026

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Kenvue

ITC Senior Collections Analyst

Asia Pacific, Philippines, National Capital, Paranaque

Hybrid

Kenvue is recruiting for an ITC Senior Collection Analyst to support its ITC team, which reports into the global Invoice to Cash function. As a …

Added Oct 27, 2026

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Johnson & Johnson

Deployment Senior Analyst, IMFT

Bengaluru, India

Full time
Regular

… the transformation organization within Innovative Medicine Finance, dedicated to enabling Finance and its business partners to deliver superior value and sustainable competitive advantage for our organization, partners, …

Added Oct 15, 2026

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Hartford Insurance Group

Sr. Product Analyst, Telematics

Columbus OH-Worth Ave +1 location

Hybrid or 100% Remote
Regular

Pay posted by employer$78,000–$117,000

… architecture and technical delivery teams to design products, platforms and capabilities that meet our business needs while maximizing efficiency. Design and scale reusable policy and telematics data that simplify and …

Added Nov 3, 2026

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Hewlett Packard Enterprise

SOX Senior Financial Analyst

Bengaluru, Karnataka, India

In the Finance and Corporate Strategy team we ensure that the business’s capital strategies are operationally supported and strategically focused. This is how we work to secure …

Added Nov 3, 2026

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Analog Devices

Senior Analyst, Finance Planning

Philippines, Cavite (jp)

Serve as a finance business partner and controller for assigned factories. Partner closely with Factory Managers and Operations teams …

Added Nov 3, 2026

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Citigroup

Applications Support Senior Analyst

Singapore Singapore

The App support Sr Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and …

Added Nov 3, 2026

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The Cigna Group

Technical Support Senior Analyst

ESP Madrid - 38.75 hrs

Full time
Regular

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Experience · employer excerpt

Essential
Experience working within an Application Support, Service Desk, Operations Support, or Technology Support environment
Experience handling incidents, service requests, or customer support cases
Experience communicating with business users and stakeholders
Demonstrated ability to investigate and resolve technical issues

About this opportunity

Original employer description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance.

We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.

At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter.

Grow with us-and help shape the future of healthcare.

About the role - IBM i / AS400 Production Support Analyst (L2)

This role is responsible for providing first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform.

The analyst will focus on incident resolution, service request fulfillment, monitoring, operational support, troubleshooting, and customer communication to help ensure stable and reliable business operations.

Over time, the role provides opportunities to develop deeper IBM i technical knowledge, SQL skills, and application support expertise.

You will support the Policy Administration System running on IBM i, ensuring smooth day-to-day operations and stability, particularly across overnight batch processing and critical transaction windows.

The role operates within an Agile and ITIL-aligned environment, working closely with support, development, infrastructure, and business teams to investigate issues, coordinate resolutions, and improve service quality.

Key Responsibilities

1. Incident & Request Management

Manage incidents and service requests through ServiceNow
Perform initial investigation, diagnosis, and triage of reported issues
Ensure tickets are updated accurately and resolved within agreed service levels
Escalate issues appropriately when additional expertise is required
Provide timely updates to users and stakeholders regarding ticket progress
Support users in resolving application-related issues

2. Application Troubleshooting & Analysis

Investigate incidents using available support tools, logs, reports, and system information
Gather relevant information to identify the cause of issues
Apply logical problem-solving techniques to diagnose faults
Work with senior analysts and development teams to resolve complex incidents
Document investigation findings and resolution activities
Contribute to root cause analysis activities for recurring issues

3. Operational & Batch Support

Monitor application processing and operational activities
Support daily and end-of-day operational processes
Identify and report failures or processing issues
Assist in investigating batch processing exceptions and failures
Support rotational out-of-hours or on-call activities where required

4. Monitoring & Service Health

Monitor application alerts and operational dashboards
Respond to operational issues in accordance with support procedures
Identify recurring issues and trends
Escalate potential service risks in a timely manner
Support continuous improvement initiatives to improve service stability

5. Customer & Stakeholder Support

Provide professional and responsive support to business users
Build positive relationships with customers and support teams
Maintain regular communication throughout the incident lifecycle
Ensure users are informed of progress and resolution outcomes
Demonstrate strong customer service skills and a commitment to service excellence

6. Documentation & Knowledge Management

Create and maintain knowledge articles and support documentation
Document incident resolutions and troubleshooting steps
Contribute to support runbooks and operational procedures
Participate in knowledge-sharing activities within the team

7. Learning & Development

Develop knowledge of IBM i applications and business processes
Build understanding of SQL, databases, and data investigation techniques
Learn support tools, monitoring solutions, and operational processes
Participate in training and mentoring opportunities provided by senior team members
Progressively develop technical capabilities to support career growth within the team

Qualifications / Knowledge / Technical Skills

Essential

Experience supporting applications, business systems, or technology services
Understanding of application support and incident management processes
Familiarity with service management tools such as ServiceNow, Jira, or similar
Basic understanding of databases and data concepts
Ability to troubleshoot issues using a logical and structured approach
Strong Microsoft Office skills, particularly Excel
Exposure to IBM i (AS400) environments

Desirable

Basic SQL knowledge
Understanding of batch processing concepts
Experience using monitoring tools
Exposure to Agile or ITIL environments

Experience

Essential

Experience working within an Application Support, Service Desk, Operations Support, or Technology Support environment
Experience handling incidents, service requests, or customer support cases
Experience communicating with business users and stakeholders
Demonstrated ability to investigate and resolve technical issues

Desirable

Experience supporting enterprise applications
Experience within healthcare, insurance, financial services, or other regulated industries
Exposure to production support environments
Experience working within SLA-driven support teams

Soft Skills

Strong analytical and logical thinking skills
Excellent problem-solving ability
Curious and eager to learn new technologies
Strong customer focus and service mindset
Ability to work effectively under pressure
Good written and verbal communication skills
Strong attention to detail
Team player with a collaborative approach
Ability to prioritize and manage multiple tasks effectively
Demonstrates ownership and accountability for work assigned

Preferred Qualifications

Degree or equivalent experience in Information Technology, Computer Science, Business Information Systems, or a related discipline
ITIL Foundation certification (or willingness to obtain)
ServiceNow experience
Basic SQL training or certification

Career Progression

This role provides a pathway into more senior IBM i application support positions. Successful candidates will have opportunities to develop advanced IBM i platform knowledge, SQL capabilities, root cause analysis skills, and application troubleshooting expertise, with potential for progression.

Why You'll Love Working here

Competitive salary
Multicultural and hybrid working environment
Private Medical Insurance
Employee Wellbeing Benefits
Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Why this result? · Employer labels

Keywords also found in description

Full time
Information Technology
Regular

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