About this opportunity
Original employer descriptionJob Summary:
JOB DESCRIPTION – HR Operations Analyst
Location: Philippines
Division: Human Resources – HR Shared Services
Line Manager: Associate Director, HR Operations
Contract Terms: Regular, Full-Time
Job Level – P2 – Professional
THE TEAM
The Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.
THE JOB
The HR Operations Analyst will provide global support for the Human Resources team and is responsible for the day-to-day activities to help support HR business partners and leaders across Ticketmaster. Reporting directly to the Associate Director HR Operations, the HR Operations Analyst will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. This position will act as a primary point of contact for HR-related requests. The role requires the ability and willingness to complete daily tactical responsibilities and work with a variety of organizational & people-related issues. This individual will focus on enforcing compliance and reducing liability risks while establishing effective communication between HR, the business, and service teams.
WHAT YOU WILL BE DOING
- HR Operations & Employee Lifecycle
- Serve as a senior HR Operations subject matter expert, owning complex employee-lifecycle processes, advising HR and business leaders, and leading operational improvement, data-quality, and change initiatives.
- Act as a trusted point of contact for employees locally and globally, responding to questions about HR programs, policies, resources, systems, and procedures.
- Process employee lifecycle transactions accurately and efficiently through Workday, including new hires, employee changes, transfers, compensation-related changes, and exits.
- Partner with managers and HR leaders on complex employee changes, including leaves, promotions, transfers, immigration, terminations, and contingent-worker matters.
- Act as a consultant to HR and business leaders on HR Operations issues and status-change decisions, applying sound judgment within established policies and procedures.
- Plan and execute cyclical people programs, including performance reviews, promotions, talent reviews, and training.
- Draft employment contracts, job change letters, and other employee documentation for distribution.
- Ensure employee transactions and records are entered, processed, reviewed, and audited accurately and on time.
- Execute one-time payment transactions and provide accurate information to the appropriate teams for payroll processing.
- Handle employee and organizational information with appropriate discretion and confidentiality.
- Shared Services Transition & Process Improvement
- Support the transition of HR operational activities from HR Business Partner teams into the central HR Shared Services organization, partnering closely with local HRBP teams and HR Operations leadership.
- Document current and future-state workflows and identify opportunities to simplify, standardize, and improve HR processes.
- Coordinate HR Operations workstreams for reorganizations, mergers and acquisitions, and other organization-wide change initiatives.
- Help develop scalable HR Operations practices that improve efficiency, consistency, and the employee experience.
- Create, maintain, and continuously improve process documentation, internal reference guides, HR systems documentation, and materials supporting background-check and other HR processes.
- Identify recurring operational issues and recommend practical solutions or process improvements.
- Coach junior HR Operations team members and serve as an escalation point for complex operational issues, as applicable.
- HR Systems, Data & Technology
- Lead cross-functional HR technology and process-improvement initiatives from analysis and design through testing, implementation, adoption, and continuous improvement.
- Maintain high standards of HR data quality, accuracy, and integrity.
- Perform regular reviews and audits of employee transactions and HR data.
- Own a defined cadence of HR data-quality audits and operational metrics, ensuring timely follow-up and resolution of identified issues.
- Use HR systems and reporting tools to investigate issues, identify relevant factors, and determine appropriate actions within established policies and procedures.
- Partner with HR, Payroll, HRIS, and other stakeholders to resolve operational and system-related issues.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
We recognize that strong candidates may bring different combinations of experiences and strengths. If you meet most of the qualifications below and believe you can make an impact in this role, we encourage you to apply.
- HR Operations & Employee Lifecycle Experience
- Approximately 3–5 years of experience in HR Operations, HR Shared Services, HR Administration, or a related HR operations role, ideally within a multinational or complex organization.
- Hands-on experience supporting end-to-end employee lifecycle processes, including onboarding, employee changes, transfers, compensation-related transactions, documentation, and offboarding.
- Experience processing and reviewing HR transactions while maintaining high standards of accuracy, timeliness, confidentiality, and data integrity.
- Experience working within a Shared Services or centralized HR Operations environment and collaborating with HR Business Partners and other HR teams is preferred.
- Ability to understand operational issues, analyze relevant information, and exercise sound judgment within established policies, processes, and procedures.
- HRIS, HR Technology & Data
- Hands-on experience using HRIS and HR technology platforms to manage employee data and HR transactions.
- Experience with Workday is strongly preferred, particularly for employee lifecycle transactions and employee data management.
- Strong understanding of HR data quality and data integrity, including transaction validation, reconciliation, and auditing.
- Ability to identify system or data issues, investigate root causes, and partner with relevant teams to resolve them.
- Experience contributing to HR technology enhancements, testing, process changes, and user feedback is preferred.
- Comfortable learning new HR technologies and working across multiple systems and digital platforms.
- AI, Automation & Digital Capability
- Practical experience using AI and generative AI tools to improve productivity, research, documentation, knowledge management, data analysis, or HR operational processes.
- Ability to identify opportunities to use AI, automation, and digital tools to simplify repetitive activities, reduce manual effort, improve service delivery, and enhance HR Operations efficiency.
- Demonstrated ability to use AI tools responsibly and thoughtfully, including validating AI-generated outputs and maintaining appropriate confidentiality, data privacy, security, and human oversight when working with employee or HR information.
- Ability to critically evaluate AI-generated information rather than relying on outputs without appropriate review and validation.
- Curiosity and willingness to explore emerging AI-enabled HR technologies, automation opportunities, and new ways of working.
- Process Documentation & Knowledge Management
- Experience creating, maintaining, and improving Standard Operating Procedures (SOPs), process documents, workflows, internal reference guides, and knowledge-management content.
- Experience with Lucid chart / Lucid or similar tools for developing process maps, workflows, and operational documentation.
- Ability to translate complex HR processes into clear, practical, and user-friendly documentation.
- Experience documenting current-state and future-state processes and identifying opportunities for standardization, simplification, and continuous improvement.
- Strong attention to version control, document accuracy, governance, and maintenance of HR process documentation.
- Document & Workflow Management Tools
- Experience using Box or similar cloud-based document management and collaboration platforms.
- Experience with DocuSign or similar electronic signature and document workflow platforms, particularly for employment contracts, employee letters, and other HR documentation.
- Understanding of appropriate document access, confidentiality, retention, and data-security practices when handling employee information.
- Comfortable managing HR documentation across multiple digital tools while ensuring information remains accurate, organized, secure, and accessible to appropriate stakeholders.
- Microsoft Office & Data Analysis
- High proficiency with Microsoft Office applications, including Excel, Word, mail merge, PowerPoint, and Outlook.
- Strong Microsoft Excel capability, including:
- VLOOKUP/XLOOKUP or equivalent lookup functions
- PivotTables
- Data Validation
- Data reconciliation and comparison
- Data cleansing and quality checks
- Basic HR data analysis and reporting
- Ability to organize and interpret HR operational data to identify discrepancies, trends, or areas requiring follow-up.
- Working knowledge of applicable employment legislation, HR policies, statutory requirements, and HR compliance practices relevant to the populations supported.
- Familiarity with HR audits, employee data audits, compliance reviews, and documentation requirements.
- Ability to maintain appropriate records and supporting documentation to meet internal control and audit requirements.
YOU (BEHAVIOURAL SKILLS)
You are likely to succeed in this role if you:
- Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify relevant factors, exercise sound judgment, and determine appropriate actions.
- A continuous-improvement mindset, with the ability to identify opportunities to simplify, standardize, automate, and improve HR processes while balancing employee experience, operational efficiency, compliance, and data accuracy.
- Strong written, verbal, and interpersonal communication skills, with the ability to explain HR policies, processes, systems, and solutions clearly, professionally, and respectfully to different audiences.
- Strong employee and customer-service orientation, with the ability to handle questions and sensitive situations with professionalism, discretion, empathy, and appropriate confidentiality.
- Strong stakeholder management and collaboration skills, including the ability to influence appropriately and adapt communication and working style across different levels, functions, cultures, and geographies.
- Comfortable partnering across teams during process transitions, system implementations or enhancements, organizational changes, and operational improvement initiatives.
- Strong time-management, organizational, and prioritization skills, with the ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
- Proven ability to succeed in a fast-paced, flexible, service-oriented, and evolving environment, including navigating ambiguity and changing priorities.
- Ability to work independently, take ownership, and drive issues through resolution, while exercising sound judgment about when to seek guidance or escalate
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
