1,000+ matching jobs for “Customer Success Manager”

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CDW

Customer Success Manager (Managed Services)

Peterborough - GBR

Hybrid
Regular

combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively …

Added Nov 3, 2026

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Palo Alto Networks

Customer Success Architect

Office - India - Bangalore Bagmane Tech Park

Cortex XDR/XSIAM, Customer Success Architecture Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being …

Added Oct 27, 2026

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Salesforce

Customer Success Manager - Tableau (Technical)

Japan - Tokyo

… Better If... 頻繁な割り込みに対応し、優先順位を付け直し、マルチタスクをこなし、問題を解決し、スピードの速い環境で意思決定できる能力 Tableau関連の認定資格 The Experience The Customer Success Manager will serve as the customer’s trusted Tableau advisor and become an extension of their workforce through …

Added Oct 28, 2026

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Salesforce

Customer Success Manager, Senior Manager - Healthcare

New York City, New York, United States +11 locations

Pay posted by employer$123,100–$273,000 per year

… you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager, Senior Manager (CSM, Senior Manager), you will serve as a named resource and partner for Salesforce’s HLS …

Added Nov 4, 2026

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S&P Global

Customer Success Manager (Fluent Russian)

Istanbul, Istanbul, Turkey

Full time

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team within S&P Global Energy. As part of the wider Customer Experience organization, the team is …

Added Oct 27, 2026

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Salesforce

Customer Success Strategy Senior Manager/Manager

Japan - Tokyo

… Japan with leaders You're Our Person If... Deep practical understanding of frontline Customer Success work (Customer Success Manager / Engagement support / Technical Support, etc.) Deep understanding of SaaS business financial KPIs …

Added Oct 27, 2026

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S&P Global

Customer Success Manager - Italian Speaking

Milan, Lombardy, Italy

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the …

Added Nov 2, 2026

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S&P Global

Customer Success Manager (German Speaking)

Frankfurt, DE +1 location

Full time

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the …

Added Oct 27, 2026

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S&P Global

Customer Success Manager – Spanish Speaking

Madrid, Madrid, Spain +1 location

Full time

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the …

Added Oct 27, 2026

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S&P Global

Customer Success Manager (Fluent Russian)

Dubai, Dubai, United Arab Emirates +1 location

Full time

Grade Level (for internal use): 10 The Team: You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the …

Added Oct 27, 2026

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Ingram Micro Holding

Customer Success manager (h/f)

Lesquin, France +1 location

Hybrid

… à valeur ajoutée. Nous nous adressons à une typologie de clients B to B. Rejoignez-nous en tant que : Customer Success manager– Chargé relations commerciales - Solutions Cloud (H/F) VOTRE MISSION En tant que chargé de relations …

Added Nov 3, 2026

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Salesforce

Agentic Customer Success Manager, Senior Manager

San Francisco, California, United States +8 locations

Pay posted by employer$123,100–$227,000 per year

… applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer …

Added Oct 27, 2026

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Salesforce

Customer Success Manager/Senior Manager (BtoC)

Japan - Tokyo

… ウェルビーイング支援 : 心身の健康を支援するウェルネス手当、社員サポートプログラム（EAP）など、持続可能なキャリアを支える包括的な福利厚生を提供しています。 The Experience The Customer Success Manager (CSM) leverages deep business, industry, and product knowledge to partner with customers on a Signature …

Added Oct 27, 2026

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Cisco Systems

Customer Experience Customer Success Specialist

Bengaluru, Karnataka, India 2 postings

Meet the Team: Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 …

Added Oct 27, 2026

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Salesforce

Customer Success Manager , Senior Manager (Technical)

Japan - Tokyo

Added Oct 28, 2026

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Cisco Systems

Customer Experience Customer Success Specialist

Austin, Texas, United States +2 locations

Pay posted by employer$118,400–$166,900

… Proactively develop and drive Technical Adoption Plans (TAPs) that align with Duo & Secure Access customer goals, improving technology investment. Alignment Workshops: Facilitate workshops to review progress, drive …

Added Oct 31, 2026

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IQVIA Holdings

Customer Success Manager, Hospital IT Software

Basel, Switzerland +1 location

Serve as the primary customer contact following contract signature, ensuring customer satisfaction and successful solution adoption. …

Added Oct 15, 2026

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Carrier Global

Program (Customer Success) Manager Food EMEA

NLD2856: Warmonderweg 11, Sassenheim, 2171 AH, Netherlands

· Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer …

Added Oct 27, 2026

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Salesforce

Customer Success Manager - Core/Data Cloud

Mexico - Mexico City

… in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Summary The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature …

Added Oct 27, 2026

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Salesforce

Customer Success Manager- Mulesoft exp mandatory

India - Hyderabad +1 location

… The Experience The CSM team within Signature Success is looking for a driven and customer-focused Customer Success Manager to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have …

Added Oct 28, 2026

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CDW

Customer Success Manager (Managed Services)

Peterborough - GBR

Hybrid
Regular

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About this opportunity

Original employer description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Customer Success Manager is responsible for the proactive engagement, retention, and ongoing success of a portfolio of mid-tail customer accounts, aligned to customer outcomes, adoption, and renewal readiness.

The role combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively across internal teams to drive retention, value realisation, and a high-quality customer experience.

What Success Looks Like

Mid-tier accounts kept healthy by spotting and heading off risks early.

Every account is proactively managed against mapped outcomes.

Clear KPIs and measurable outcome progress position accounts strongly for renewal.

Value and expansion opportunities progressed in partnership with Sales.

Predictable customer cadence and proactive engagement maintained.

Consistent renewal readiness across mid-tail accounts.

What You Will Do:

1. Customer Cadence & Engagement

Drive a proactive, predictable cadence across the mid-tail portfolio.

Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones.

Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes.

Align engagement with the service governance cadence run by Service Delivery, giving the customer a joined-up view rather than duplicated meetings.

2. Success Planning & Business Reviews

Develop and maintain success plans and KPIs for each account.

Run 6-monthly business reviews covering service performance, outcomes, and improvement actions.

3. Risk Management & Renewal Readiness

Identify early warning signals across the mid-tail portfolio, including service performance trends, repeat incidents, and escalation patterns.

Keep accounts renewal-ready by tracking service performance, contracted scope, usage, and lifecycle, and contribute to the team's shared view of service consumption and growth trends.

Keep customers informed of service consumption trends and potential scope or demand changes, and provide the Renewals team with timely, complete information to quote and process renewals on time.

Partner with Service Delivery to keep customers sighted on SLA performance, escalations, and service improvement actions.

4. Adoption & Value Realisation

Accelerate adoption and time-to-value following service transition, turning service usage into measurable outcomes.

Surface and drive expansion opportunities with Sales, converting proven value into growth.

5. Portfolio Allocation & Coverage

Deliver full, active coverage of the mid-touch portfolio, ensuring every account gets the right level of attention.

Flex coverage to demand so peaks are absorbed and no account goes dark.

6. Standards, Insight & Scale

Turn first-hand insights into repeatable patterns that sharpen CS Ops and tooling.

Strengthen success-planning standards, turning individual wins into scalable practice.

Behavioural Competencies

Customer-focused and relationship-driven.

Proactive and organised, able to manage a portfolio at scale.

Commercially aware, with strong renewal and risk understanding.

Collaborative, partnering effectively with Sales, Renewals, and Service Delivery teams.

Data-driven and improvement-focused.

Strong communication and stakeholder management.

Resilient and adaptable under competing priorities.

Committed to continuous learning and development.

What We Expect of You

Required:

Experience running a proactive, scaled customer cadence across a mid-tail portfolio.

Experience working in or alongside a managed services environment, with a good understanding of service delivery, SLAs, and contracted scope.

Solid success-planning skills, building outcome- and KPI-led plans and running business reviews.

Strong ability to identify risk, spotting early warning signals and keeping accounts renewal-ready for the Renewals team to execute.

Ability to drive adoption and value realisation following service transition, turning service usage into outcomes.

Strong commercial awareness, confident in value conversations and clear on renewal readiness.

Desirable:

Awareness of managed services delivery models, ITIL-aligned service management, and SLA and service-credit frameworks.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     

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Hybrid
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