1,000+ matching jobs for “Customer Support Engineer”

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Fiserv

Sr. Support & Post-Release Quality Engineer

Berkeley Heights, New Jersey

Full time
Regular

Post-Release Defect Triage & RCA: Serve as the primary technical point of contact for Product Support and Technical Success teams to investigate, reproduce, and isolate root causes for complex production …

Added Nov 3, 2026

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Databricks

Sr. Technical Solutions Engineer - Platform (Support)

Tokyo, Tokyo, Japan

CSQ127R187 Location: Tokyo, Japan As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges …

Added Oct 4, 2026

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Applied Materials

Technical Product Support (TPS) Engineer III

Santa Clara, California, United States

Pay posted by employer$110,500–$152,000

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement …

Added Oct 27, 2026

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Workday

Sr Associate Paradox Technical Support Engineer

IND.Pune

Flex
Full time

… back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for …

Added Oct 27, 2026

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Nvidia

Senior HPC Support Engineer, InfiniBand - NVLink

Redmond, Washington, United States +3 locations

is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues. What you will be doing: Ability to resolve sophisticated customer …

Added Oct 27, 2026

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Nvidia

Senior HPC Support Engineer, InfiniBand - NVLink

Westford, Massachusetts, United States +4 locations

is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues. What you will be doing: Ability to resolve sophisticated customer …

Added Oct 27, 2026

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Boeing

Ground MILSATCOM Systems Engineer Support Analyst

USA - Colorado Springs, CO

In person
Full time
Regular

Pay posted by employer$99,450–$134,550

Ground MILSATCOM Systems Engineer Support Analyst Company: The Boeing Company Boeing Defense, Space and Security (BDS), Space & Mission …

Added Oct 15, 2026

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Palo Alto Networks

Sr. Technical Support Engineer, Focused Services

Office - India - Bangalore Bagmane Tech Park

Your Career As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful …

Added Oct 27, 2026

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Palo Alto Networks

Senior Technical Support Engineer - Focused Services

Office - India - Bangalore Bagmane Tech Park 2 postings

The Team Technical Support - Our technical support team is critical to our success and mission. As part of this team, you enable …

Added Oct 27, 2026

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Palo Alto Networks

Sr. Technical Support Engineer, Focused Services

Office - India - Bangalore Bagmane Tech Park

Job Description The Team Technical Support - Our technical support team is critical to our success and mission. As part of this team, you enable …

Added Oct 27, 2026

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Applied Materials

Customer Engineer - iTeam (New College Graduate)

Singapore, Singapore

… operations and exceptional service. Key Responsibilities Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment Use digital analytics for …

Added Oct 27, 2026

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Palo Alto Networks

Sr. Technical Support Engineer, Focused Services

Office - India - Bangalore Bagmane Tech Park

Job Summary As a Senior Technical Support Engineer for Focused Services - XDR, you will be a dedicated partner to our customers, ensuring their …

Added Oct 27, 2026

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Palo Alto Networks

Sr. Technical Support Engineer, Focused Services

Office - India - Bangalore Bagmane Tech Park

Your Career As a Senior Technical Support Engineer for Focused Services - XDR, you will be a dedicated partner to our customers, ensuring their …

Added Oct 27, 2026

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GE Vernova

Electrical Fleet Support Engineer (Converter subsystem)

Salem VA USA

Pay posted by employer$98,400–$164,000

Summary The Electrical Fleet Support Engineer for the Converter subsystem will be responsible to provide engineering support for GE Vernova’s …

Added Oct 27, 2026

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Applied Materials

Customer Engineer-DDP/CMP/ETCH/IMP

Hefei, Anhui, China

… to ensure smooth operations and exceptional service. Role Responsibilities: Install, maintain, and upgrade customer equipment Apply basic diagnostic techniques to assess equipment and address technical issues, with …

Added Oct 27, 2026

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Applied Materials

Customer Engineer-DDP/ETCH/FEP/EPI

Chengdu, Sichuan, China

Added Oct 27, 2026

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Applied Materials

Customer Engineer-DDP/MDP/CMP/ETCH

Dalian, Liaoning, China +1 location

Added Oct 27, 2026

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Applied Materials

Display(CVD, PVD) Installation Customer Engineer

ChunAn,KOR

… operations and exceptional service. Role Responsibilities: Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment Use digital analytics for …

Added Oct 28, 2026

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Applied Materials

VSE(Ion implant) Insatllation Customer Engineer

Pyeongtaek-NF Summit,KOR

Added Oct 27, 2026

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Palo Alto Networks

Senior Technical Support Engineer- NAM shift

Office - India - Bangalore Bagmane Tech Park

Job Summary As a Senior Technical Support Engineer, you will be a key player in our customer's post-sales journey, addressing complex technical …

Added Oct 27, 2026

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Fiserv

Sr. Support & Post-Release Quality Engineer

Berkeley Heights, New Jersey

Full time
Regular

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About this opportunity

Original employer description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Support & Post-Release Quality Engineer

About Your Role

As a Sr. Support & Post-Release Quality Engineer, you will bridge the gap between production engineering, product support, and release quality. You will be a critical technical line of defense responsible for maintaining the health, stability, and performance of our suite of cutting-edge back-of-house web applications, point-of-sale APIs, and Android client applications across millions of live merchant devices.

In this hybrid role, you will own post-release defect triage, root-cause analysis (RCA), and field issue reproduction, while proactively driving manual, automated, performance, and load testing. You will collaborate daily with Cloud Engineers, Android Developers, Product Owners, and Site Reliability Engineers to investigate complex production edge cases, build diagnostic tooling, and ensure sub-second reliability for our global platform.

What You Will Do

Post-Release Defect Triage & RCA: Serve as the primary technical point of contact for Product Support and Technical Success teams to investigate, reproduce, and isolate root causes for complex production issues reported from the field.
Full-Spectrum QA Testing: Design, execute, and maintain manual, automated, regression, and post-release validation test suites across Android native client applications, web dashboards, and point-of-sale REST APIs.
Performance & Load Testing: Perform load, stress, and performance testing on web services, cloud infrastructure, and mobile endpoints to identify latency bottlenecks before and after production deployments.
Proactive System Observability: Monitor observability tools (Sentry, New Relic, Splunk, Datadog) to identify error trends, memory leaks, and performance anomalies in production before customers report them.
Tooling & Diagnostic Automation: Build custom internal scripts, diagnostic utilities, and automation tools for yourself and support teams to streamline log extraction, issue reproduction, and field remediation.
Bug Story Documentation: Write detailed, technical bug reports and documentation—including step-by-step reproduction scripts, log extracts, and root-cause analysis findings—to unblock core engineering teams.
Incident Management: Participate in after-hours incident management as part of an on-call rotation to resolve high-severity production outages or critical regressions.
Cross-Functional Collaboration: Partner closely with Product Managers, Android Engineers, Cloud/SRE teams, and Release Management to keep technical information flowing and advocate for quality improvements in product backlogs.

What You Will Need to Have

Seniority & Experience: 5+ years of professional experience in Software QA Engineering, Technical Support Engineering, Systems Debugging, or SDET roles.
Operating Systems (Linux & Android): Deep hands-on proficiency with Linux/UNIX operating systems, terminal command-line tools, and Android OS debugging (adb, Logcat analysis, device flashing).
QA & Automation Mastery: Proven track record in manual and automated software testing (UI and API automation) across web and mobile platforms.
Performance & Load Testing: Hands-on experience executing load and performance tests using tools such as JMeter, Gatling, Locust, or Postman/Newman.
Programming & Scripting: Strong scripting skills in Python, Bash, JavaScript, or Shell, with working knowledge of object-oriented languages (Java, Kotlin, or Ruby) to analyze code and write test automation.
Database & Web Services: Solid understanding of SQL, relational databases (MySQL/PostgreSQL), RESTful API structures, HTTP protocols, and JSON payloads.
Problem-Solving & Data Analysis: Demonstrated ability to troubleshoot complex, distributed application errors, analyze large log datasets, and isolate root causes under tight timelines.
Communication: Exceptional verbal and written communication skills to document technical findings and bridge the gap between customer-facing support teams and core software developers.

Experience That Would Be Great to Have

Cloud Infrastructure: Hands-on exposure to cloud environments (AWS, GCP, or Azure), microservice architectures, and Docker/Kubernetes containerized workflows.
Observability Tooling: Prior experience setting up and interpreting dashboards in Sentry, New Relic, Datadog, or Grafana.
POS & Fintech Domain: Previous background working with Point of Sale (POS) hardware/software, payment transaction gateways, or e-commerce platforms.
CI/CD Pipelines: Experience integrating automated test suites into Jenkins, GitHub Actions, or Harness release pipelines.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
·Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Salary Range

$74,000.00 - $122,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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Keywords also found in description

Full time
Regular
Tech - Software Engineering

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