1,000+ matching jobs for “Director, Services Business Development”

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Johnson & Johnson

Director, Ask GS Experience Center

Taguig, Philippines

Full time
Regular

Position Summary The Director, AskGS Experience Center is responsible for leading the Global Services contact center and employee support …

Added Oct 15, 2026

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Merck (MSD)

Director Financial Planning & Analysis

USA - Pennsylvania - North Wales (Upper Gwynedd) +1 location

Pay posted by employer$156,900–$247,000

Job Description: The Director, Global Respiratory, delivers support to the SVP, Global Marketing by proactively providing advice and …

Added Oct 18, 2026

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Amgen

Assoc Director - Data Product Mgmt

India - Hyderabad

Full time
Regular

… lives. With a strong foundation in science and a culture that embraces innovation, we’re advancing the development of transformative therapies through data, AI, and cutting-edge technologies. Role Summary The Associate …

Added Oct 15, 2026

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Coupang

Director, Category Growth Marketing

Taipei, Taiwan, Taiwan

Full time (company default)
Director

The Director, Category Growth Marketing is responsible for defining and executing the long-term growth strategy for key …

Added Oct 4, 2026

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Visa

Director, Europe Sales Planning

London, England, United Kingdom

Hybrid

What is it all about? The Director, Europe Sales Planning will lead the regional capability responsible for strengthening sales planning and …

Added Oct 29, 2026

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Travelers

Sr. Director, Brand Research

Hartford, Connecticut, United States

Hybrid
Full time
Regular

Pay posted by employer$142,900–$235,800

… 1 What Is the Opportunity? At Travelers, Market Researchers collaborate across the company to inform business decisions, drive winning go-to-market strategies, and enable the business to capitalize on change. They …

Added Oct 27, 2026

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Vertex Pharmaceuticals

Strategic Sourcing Associate Director

Boston, Massachusetts, United States

Full time
Regular

Pay posted by employer$145,600–$218,400

… in Boston, MA. The department is committed to a trusting and collaborative culture where growth and development are valued. We engage proactively with stakeholders to understand their needs and deliver results for our …

Added Oct 18, 2026

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Nvidia

Director, FSI Predictive Technology

Santa Clara, California, United States

… systems. You will collaborate with Engineering, Data Analysis, Protection, Risk Management, Product Development, Client Engineering, and Operations teams to translate evolving fraud patterns into production-grade fraud …

Added Oct 27, 2026

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Johnson & Johnson

Director, Global Public Affairs

Titusville, New Jersey, United States of America +8 locations

Full time
Regular

Pay posted by employer$150,000–$258,750

Johnson & Johnson is currently searching for the best talent to join our team as a Director, Global Public Affairs, one of three Therapeutic Area-aligned roles supporting Oncology, Immunology, or …

Added Oct 15, 2026

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Visa

Director, Facilities & Operations Engineering

Foster City, California, United States

Pay posted by employer$170,700–$273,200 USD per year

… estate portfolios Prior experience within a global corporate real estate, FM outsourcing, or professional services environment preferred Core Competencies Strategic engineering vision & enterprise roadmap development …

Added Oct 27, 2026

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Amgen

Director, Operations Planning & Performance Management

India - Hyderabad

Full time
Regular

The Director, Operations Planning & Performance Management is a strategic leader within Amgen India (AIN), accountable …

Added Oct 15, 2026

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Visa

Director of AI Engineering

Singapore, Singapore

Role Summary We are seeking a hands-on Director of Cybersecurity AI Product Development to build and lead a newly formed product engineering team focused on developing AI agent products for …

Added Oct 27, 2026

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Republic Services

Director Labor & Employee Relations

Phoenix, Arizona, United States

The Director, Labor & Employee Relations is responsible for the development and execution of labor and employee relations …

Added Nov 3, 2026

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Merck (MSD)

Associate Director - Strategic Forecasting

USA - Pennsylvania - North Wales (Upper Gwynedd)

Pay posted by employer$156,900–$247,000

The Associate Director, Strategic Forecasting , will be responsible for developing strategic forecasts for a set of products and …

Added Oct 16, 2026

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Cencora

Senior Director, Corporate Accounts

Remote, USA

Pay posted by employer$150,000–$235,070

The Senior Director, Corporate Accounts is responsible for the ongoing strategic business relationship between Cencora and …

Added Nov 7, 2026

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Becton Dickinson

Associate Director, International Tax

USA NJ - Franklin Lakes

In person
Full time
Regular

Overview: As the Associate Director, International Tax, you will play a critical role and work directly with the Director, International Tax and …

Added Oct 27, 2026

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Centene

Senior Medical Director, New Hampshire

Remote-NH

Full time
Regular

Pay posted by employer$215,000–$408,500 per year

as physician executive leader with NH Department of Health and Human Services on all clinical escalations, state fair hearings and health plan advocacy. The Senior Medical Director must …

Added Oct 27, 2026

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Labcorp Holdings

Director, Product Management (Emerging Segments)

Durham NC +4 locations

Full time
Regular

Pay posted by employer$150,000–$165,000 per year

Lead product and portfolio lifecycle strategy, forecasting, and roadmap development. Apply deep disease-domain expertise, regulatory insight, and strong business acumen to advance adoption …

Added Oct 16, 2026

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Labcorp Holdings

Director, Product Management, Hereditary Cancer

Durham NC +4 locations

Full time
Regular

Pay posted by employer$150,000–$165,000 per year

Lead product and portfolio lifecycle strategy, forecasting, and roadmap development. Apply deep disease-domain expertise, regulatory insight, and strong business acumen to advance adoption …

Added Oct 16, 2026

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Becton Dickinson

Director, Marketing Data & Analytics

USA NJ - Franklin Lakes

In person
Full time
Regular

Pay posted by employer$192,000–$307,200 USD

Summary The Director, Marketing Data & Analytics defines, leads, and is fully accountable for the analytics function that powers …

Added Oct 27, 2026

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Johnson & Johnson

Director, Ask GS Experience Center

Taguig, Philippines

Full time
Regular

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About this opportunity

Original employer description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Strategy & Corporate Development

Job Sub Function:

Strategic Planning

Job Category:

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Position Summary

The Director, AskGS Experience Center is responsible for leading the Global Services contact center and employee support experience across Johnson & Johnson. This role is accountable for delivering a seamless, customer-centric, and efficient employee experience through AskGS across all service channels.

The Director leads a global team responsible for employee interactions, service delivery excellence, stakeholder engagement, continuous improvement, and operational performance. This leader partners closely with Global Services functional leaders and key stakeholders to improve the employee experience, drive service excellence, and support enterprise transformation initiatives.

The Director cultivates strong partnerships across Global Services, leverages customer insights and operational data to drive improvement, and develops a high-performing global organization focused on delivering exceptional employee experiences.

Scope & Complexity

This role has global responsibility for the AskGS Experience Center and leads a geographically dispersed organization supporting employees, retirees, suppliers, and HCPs across Johnson & Johnson.

Directly leads approximately 4-5 managers.
Provides leadership for an organization of approximately 180 total employees, including direct and indirect reports, across multiple regions.
Oversees support services delivered through web, chat, phone, and digital channels.
Accountable for employee experience and operational performance, including customer satisfaction, service levels, quality, responsiveness, and operational efficiency.
Partners with senior leaders and key stakeholders across Global Services to align service delivery priorities, resolve systemic issues, and advance employee experience strategies.
Manages an annual operating budget of approximately $7 million and is accountable for workforce planning, capacity management, and resource allocation across the AskGS Experience Center.

Experience Center Leadership & Service Delivery

Lead global AskGS Experience Center operations to deliver a consistent, high-quality employee experience across web, chat, phone, and other service channels. Establish and drive performance against service, quality, customer experience, and operational metrics. Ensure effective management of service demand, workforce planning, escalations, and business continuity activities.

Employee Experience & Continuous Improvement

Champion employee-centric service delivery by leveraging customer feedback, operational insights, and performance data. Drive process simplification, knowledge management, automation, and service enhancement. Partner with Global Process Owners and functional leaders to address root causes and improve employee outcomes.

Stakeholder Management & Collaboration

Build and maintain strong relationships with Global Services leaders and stakeholders. Provide insights, recommendations, and performance updates to support decisions. Collaborate across functions to align service delivery capabilities with business priorities and employee needs.

People Leadership & Talent Development

Lead, coach, and develop a diverse global team, including approximately 4-5 direct reports and an overall organization of approximately 180 employees. Foster a Credo-based culture focused on inclusion, collaboration, accountability, engagement, and high performance. Drive succession planning, capability development, and talent strategies.

Governance, Compliance & Risk Management

Ensure adherence to company policies, compliance requirements, quality standards, and internal controls. Maintain appropriate operating governance, performance reporting, and risk management practices. Support audits, business continuity planning, and operational readiness activities.

Other Duties

Represent the AskGS Experience Center in Global Services governance and leadership forums.
Lead special projects and strategic initiatives as assigned.
Monitor industry trends and best practices in employee experience, customer experience, shared services, and contact center operations.
Support enterprise transformation efforts requiring employee support, change management, and service readiness capabilities.
Partner with technology, process, and service delivery teams to drive innovation and service excellence.

Required Qualifications

Required Minimum Education

Bachelor's Degree required
Advanced Degree (MBA, Master's, or equivalent) preferred

Required Years of Related Experience

Minimum 10 years of progressive experience in customer service, shared services, employee experience, contact center operations, or service delivery leadership
Minimum 5 years of people leadership experience, including management of global teams

Required Knowledge, Skills and Abilities

Demonstrated leadership experience in a global shared services, customer service, employee experience, or contact center environment.
Strong understanding of customer experience, employee experience, and service management principles.
Proven ability to drive operational excellence and continuous improvement.
Strong stakeholder management, collaboration, and influencing skills across a matrixed organization.
Experience utilizing data, analytics, and customer insights to drive decision making and business outcomes.
Strong communication and executive presentation skills.
Demonstrated ability to lead through organizational change and transformation.
Experience developing and leading high-performing teams across multiple geographies.
Strong problem-solving, strategic thinking, and decision-making skills.
Commitment to fostering an inclusive, customer-centric, and high-performance culture consistent with Our Credo.

Leadership Expectations

Demonstrates Credo-based leadership behaviors.
Creates an environment that prioritizes employee experience, customer centricity, and operational excellence.
Builds strong partnerships across Global Services and enterprise functions.
Leads with accountability, transparency, and continuous improvement.
Develops organizational capabilities and future leaders.
Drives innovation and transformation to continuously improve service delivery and employee outcomes.

Required Skills:

Preferred Skills:

Alliance Formation, Business Communications, Business Planning, Business Savvy, Data Reporting, Demand Planning, Developing Others, Financial Forecasting, Inclusive Leadership, Inspirational, Leadership, Operational Excellence, Operations Management, Performance Measurement, Problem Solving, Regulatory Environment, Strategic Analysis, Strategic Change, Strategic Thinking

Why this result? · Employer labels

Keywords also found in description

Full time
Regular
Strategy & Corporate Development

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