120 matching jobs for “Blood Collection Staff - Customer Service”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

American Red Cross

Tucson FT Call Center Agent I-November

Arizona, United States

Remote
Full time
Regular

… as much as what you do while at work. Where Your Career is a Force for Good! Job Summary: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our …

Added Oct 13, 2026

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American Red Cross

Donor Center Phlebotomist (BSAT)

Greenwich, Connecticut, United States

Full time
Regular

… WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This …

Added Oct 4, 2026

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American Red Cross

Donor Center Phlebotomist

Fairfax, Virginia, United States

Full time
Regular

Added Oct 13, 2026

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American Red Cross

Donor Center Phlebotomist

Rockville, Maryland, United States

Full time
Regular

Added Oct 13, 2026

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American Red Cross

Donor Center Phlebotomist

Frederick, Maryland, United States

Full time
Regular

Added Oct 4, 2026

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American Red Cross

Donor Center Phlebotomist

Lanham-Seabrook, Maryland, United States

Full time
Regular

Added Oct 4, 2026

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American Red Cross

Donor Center Phlebotomist

Tucson, Arizona, United States

Full time
Regular

Added Oct 16, 2026

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American Red Cross

Donor Center Phlebotomist

W Henrietta, New York, United States

Full time
Regular

Added Oct 15, 2026

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American Red Cross

Donor Center Phlebotomist

Kalamazoo, Michigan, United States

Added Oct 15, 2026

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American Red Cross

Donor Center Phlebotomist

Columbia, South Carolina, United States

Full time
Regular

Added Oct 15, 2026

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American Red Cross

Donor Center Phlebotomist

Chesterfield, Missouri, United States

Full time
Regular

Added Oct 15, 2026

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American Red Cross

Donor Center Phlebotomist

Ann Arbor, Michigan, United States +6 locations

Full time
Regular

Added Oct 9, 2026

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American Red Cross

Donor Center Phlebotomist

Dubuque, Iowa, United States

Full time
Regular

Added Oct 9, 2026

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American Red Cross

Donor Center Phlebotomist

Brighton, Michigan, United States

Full time
Regular

Added Oct 8, 2026

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American Red Cross

Donor Center Phlebotomist

Horsham, PA

Full time
Regular

Added Oct 5, 2026

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American Red Cross

Donor Center Phlebotomist

Wichita, Kansas, United States

Full time
Regular

Added Oct 5, 2026

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American Red Cross

Donor Center Phlebotomist

Norfolk, Virginia, United States

Full time
Regular

Added Oct 5, 2026

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American Red Cross

Donor Center Phlebotomist

Hampton, Virginia, United States

Full time
Regular

Added Oct 5, 2026

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American Red Cross

Donor Center Phlebotomist

Fort Wayne, Indiana, United States

Full time
Regular

Added Oct 4, 2026

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American Red Cross

Donor Center Phlebotomist

Evansville, Indiana, United States

Full time
Regular

Added Oct 4, 2026

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American Red Cross

Tucson FT Call Center Agent I-November

Arizona, United States

Remote
Full time
Regular

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Qualifications · employer excerpt

Must be able to commit to 90 days of uninterrupted employment.(100% attendance required).
Must be able to commit to one of the schedules referenced above.
High school diploma or equivalent required (GED).
Minimum one year of related experience (telemarketing, customer service or call center) is required.
Prior sales or negotiation experience is a plus.

5 more in the full description below.

About this opportunity

Original employer description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting, have excellent attention to detail and have strong computer skills.

Key Responsibilities:

Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
Schedule appointments while providing positive service experience to maximize donor show rates.
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.

Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
Respond to or transfer inbound calls to the appropriate party.
Perform other related duties as assigned.
May coordinate support of community and business donor groups to assure a positive image of the American Red Cross.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

This is a Remote Position; however, YOU MUST LIVE IN OR NEAR THE TUCSON, AZ AREA . The first day and possibly 2 - 3 days will be at the Tucson Call Center.

Standard Schedule (Full Time):

Tues, Wed, Thursday, 9:30am-7:00pm, Fri. 7am -4:30pm, Sat 7:00am -11:00am

(Sunday & Monday Off)

Sunday 8:30pm-5pm , Monday – Thursday 10:30am-7pm( Off Friday & Saturday)

Pay Information: $16.00 Per Hour, Plus Shift Differential

Qualifications:

Must be able to commit to 90 days of uninterrupted employment.(100% attendance required).
Must be able to commit to one of the schedules referenced above.
High school diploma or equivalent required (GED).
Minimum one year of related experience (telemarketing, customer service or call center) is required.
Prior sales or negotiation experience is a plus.
Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
Excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.
Desire to advocate and learn more about blood donations with an interest in promoting upwards.
If a prior employee or contractor, must be eligible for rehire.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

· Medical, Dental Vision plans

· Health Spending Accounts & Flexible Spending Accounts

· PTO: Starting at 15 days a year; based on type of job and tenure

· Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

· 401K with up to 6% match

· Paid Family Leave

· Employee Assistance

· Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

Why this result? · Employer labels

Keywords also found in description

Full time
Fully Remote Near Primary Location
Regular
Telerecruitment

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.