1,000+ matching jobs for “Customer Experience Customer Success Specialist”

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career …

Added Oct 27, 2026

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Elevance Health

Customer Care Representative I

Denver, Colorado, United States

Full time
Regular

Pay posted by employer$17.69–$26.53 per hour

Customer Care Representative I Anticipated Job Posting End Date: 10/31/2026 Virtual : This role enables associates …

Added Oct 28, 2026

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Palo Alto Networks

Senior Manager, Customer Upsell, NGTS

Boston, Massachusetts, United States

We are looking for a Senior Manager, Customer Upsell, to manage and execute our expansion and upsell operations globally across Next Generation Trust …

Added Oct 28, 2026

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Pay posted by employer$164,612–$201,193

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career …

Added Oct 27, 2026

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Salesforce

Senior Salesforce Project Manager (Salesforce Implementation Experience Mandatory)

India - Hyderabad +3 locations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 28, 2026

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Cisco Systems

Renewals Specialist

Minato, Wakayama, Japan

The Customer Experience Renewals Specialist (individual contributor) role is a highly visible, strategic position to …

Added Oct 27, 2026

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Kyndryl Holdings

… to deliver the intended outcome and project specialists are at the heart of making this happen. As Project Specialist at Kyndryl, you will provide support for one or more projects at a time, often working within a project …

Added Oct 27, 2026

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TD Synnex

Customer Lifecycle CoE Sales Manager

Barcelona, Catalonia, Spain

Full time
Regular

is responsible for driving team performance, supporting partners throughout the customer lifecycle, and ensuring successful renewal outcomes while identifying opportunities for customer growth and …

Added Oct 27, 2026

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Mastercard

Commercialisation Specialist

Harrogate, England, United Kingdom

provides broad experience of the commercialisation lifecycle and the opportunity to contribute to customer value and business growth. …

Added Oct 28, 2026

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Abbott Laboratories

PQA Specialist (Quality Assurance Specialist)

Ireland - Longford

… conducted by a medical practitioner designated by the Company. We have an exciting opportunity as a PQA Specialist and this role will involve the following Primary Function The PQA Specialist is responsible for ensuring …

Added Oct 29, 2026

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Salesforce

Account Specialist

Mexico - Mexico City +2 locations 2 postings

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating …

Added Oct 27, 2026

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Cisco Systems

Renewals Specialist

Mexico City, Mexico City, Mexico

As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and …

Added Oct 27, 2026

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The Home Depot

Collections Specialist

PENNANT PARK, ATLANTA - 9141

In person
Regular

… with both internal and external customers. Excellent written and verbal communication skills. 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry …

Added Oct 21, 2026

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Cisco Systems

Customer Project Manager - Japanese speaking

Kuala Lumpur, Kuala Lumpur, Malaysia

… high-performing delivery teams. Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments. Manage workstreams and projects independently as part of larger programs …

Added Oct 27, 2026

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Block

Implementation Specialist

Seattle, Washington, United States +1 location 2 postings

Remote
Regular

… Execution (Estimated 20% of work) Identify issues or blockers that could affect a seller’s onboarding experience or go-live date, and escalate appropriately to senior team members or cross-functional partners. Contribute …

Added Oct 29, 2026

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Kimberly-Clark

Wholesale Specialist

USA-TX-Flexible Location

Full time
Regular

… safety, mutual respect, and human dignity at the center. Job responsibilities include: The B2B Wholesale Specialist for Kimberly-Clark Professional’s (KCP) Wholesale Channel will sell branded towel, tissue, and manufactured …

Added Oct 31, 2026

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Cencora

Integration Specialist

USA > KY > Brooks > 420 International

Full time

… of requests from vague to complex engineering plans for outbound shipping configurations. The Integration Specialist will approach each project with curiosity, a desire to understand, and an ability to accurately determine …

Added Oct 27, 2026

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Workday

Sr Engagement Manager OR Engagement Manager- Workday Success Plans Subscription Services

Costa Rica

Flex
Full time

… you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Success Plans Team are all about our customers and their entire journey with Workday - we create programs to help …

Added Oct 27, 2026

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Rockwell Automation

Credit Specialist

Monterrey, Nuevo León, Mexico

Full time

Job Description The Credit Specialist supports accounts receivable and collection activities by monitoring outstanding customer balances, …

Added Oct 27, 2026

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United Rentals

Parts Specialist

Braintree, Massachusetts, United States

Pay posted by employer$24.05–$36.05

… Process external and internal parts orders by completing invoices, updating inventory records, verifying customer credit and shipping parts as needed Advise Management on parts activities, future trends and matters which …

Added Oct 27, 2026

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

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Your Skills and Expertise · employer excerpt

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor’s degree or higher in marketing research, business, social science (i.e., anthropology, sociology, psychology) (completed and verified prior to start)

About this opportunity

Original employer description

Job Description:

Manager, B2B Customer Insights

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As a Manager, B2B Customer Insights, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. You will sit within the B2B Customer Insights Center of Excellence, owning and leading research that shapes how 3M understands its business customers - from needs and journeys to brand, pricing, and customer experience. Here, you will make an impact by:

Designing and owning complex quantitative surveys end-to-end - crafting questionnaires for B2B audiences, overseeing programming QA and field quality, diagnosing failed field or low-incidence challenges, and coaching others on research design.

Leading qualitative research with B2B buyers, specifiers, and decision-makers - designing interview guides, moderating complex buyer and specifier interviews, and building the qualitative storyline from themes to commercial implications.

Designing sampling and field strategies that match the business decision - selecting among customer lists, panels, and specialist recruiting approaches; judging bias and feasibility for hard-to-reach B2B audiences; and documenting reachable populations, non-response, and implications for interpretation.

Translating complex business questions into executive-ready recommendations - building full narratives from surveys, interviews, CX data, and secondary inputs; creating recommendation pages that travel without the author; and presenting to senior stakeholders with clarity and conviction.

Owning end-to-end project delivery - managing scope, budget, timelines, vendor relationships, and quality gates on studies; holding the study to quality when stakeholders want speed or a pre-set answer; and maintaining reusable documentation in the CoE insight repository.

Partnering with internal stakeholders across business groups - refining briefs, connecting research outputs to business KPIs, and following insights through to agreed next actions with commercial teams.

Building the CoE’s research capability - creating reusable kits for surveys, qualitative work, and CX reporting; giving structured feedback and developing analysts against the capability model; and establishing quality standards that the team follows.

Partnering with Marketing Sciences colleagues - translating research objectives into analysis plans, aligning on weighting, significance testing, segmentation, and driver-analysis choices, and ensuring analytical outputs are interpreted correctly in recommendations.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor’s degree or higher in marketing research, business, social science (i.e., anthropology, sociology, psychology) (completed and verified prior to start)

Seven (7) years of experience in market research, customer insights, voice-of-customer, or customer experience in a private, public, government, or military environment.

Seven (7) years of demonstrated experience designing complex quantitative surveys for industrial, technical, or other specialized / low-incidence audiences - including instrument design, field diagnosis, and coaching others on questionnaire craft.

Seven (7) years of proven ability to lead qualitative research with buyers, specifiers, or technical decision-makers - including designing programs, moderating complex interviews, and building qualitative storylines that inform commercial decisions.

Additional qualifications that could help you succeed even further in this role include:

Master’s degree in marketing research, business, social science (i.e., anthropology, sociology, psychology), or a related field from an accredited institution.

Working knowledge of CX and feedback platforms (e.g., Qualtrics, Medallia, Sprinklr) and experience with survey programming tools.

Experience owning domain studies end-to-end in customer segmentation, brand, CX/VoC, pricing research, journey mapping, or innovation research - linking results to a commercial action.
Experience structuring ambiguous or complex research requests - choosing the appropriate research approach, defining tradeoffs, and turning loosely defined business questions into well-scoped studies.

Track record of presenting research recommendations to senior stakeholders - including handling constructive feedback and facilitating discussion toward a decision.

Experience developing junior research professionals - providing structured feedback, coaching on research craft, and building team capability.
Proven ability to lead qualitative research with B2B buyers, specifiers, or technical decision-makers - including designing programs, moderating complex interviews, and building qualitative storylines that inform commercial decisions.
Proven ability to lead qualitative research with B2B buyers, specifiers, or technical decision-makers - including designing programs, moderating complex interviews, and building qualitative storylines that inform commercial decisions.

Work location:

This is a multinational role. Candidates based in Maplewood, MN (USA) or Sumaré, SP (Brazil) will be considered. On-site presence (at least four days per week) is expected; any alternative arrangements will be determined based on location and local guidelines.

Travel: May include up to 5% domestic/international

Relocation: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status, as applicable.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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