1,000+ matching jobs for “Customer Success Manager”

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Morgan Stanley

Client Success Manager

Purchase, New York, United States of America

Pay posted by employer$85,000–$135,000 per year

… institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan …

Added Nov 3, 2026

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TD Synnex

Partner Success Manager

Porto Oceanus, Portugal

Full time
Regular

The Partner Success Manager will develop and oversee a group of Learning Partners who provide strategic learning and training …

Added Oct 27, 2026

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Cisco Systems

Customer Success Technical Leader (Technical Account Manager : Splunk)

Minato, Wakayama, Japan

… (Security Orchestration, Automation, and Response). Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions. Develop …

Added Oct 27, 2026

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Stryker

Summer 2027 Internship - Customer Success - Michigan

Portage, Michigan, United States

… thinkers. Interns who propose innovative ideas and consistently exceed their performance objectives. Customer-oriented achievers. Individuals with an unparalleled work ethic and customer-focused attitude who bring …

Added Oct 27, 2026

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Salesforce

Customer Success Manager (Salesforce Commerce Cloud / Demandware exp mandatory)

India - Hyderabad +1 location

… applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer …

Added Oct 28, 2026

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Capital One Financial

Dealer Success Manager - Revenue

Plano, Texas, United States

… them into growth opportunities. Deliver Value: Maintain a deep, unshakeable commitment to driving real customer success Travel : This position will be traveling up to 80% within the US. Basic Qualifications : High …

Added Oct 27, 2026

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Workday

Success Plan Engagement Manager

Japan, Tokyo

Flex
Full time

… you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Success Plans Team are all about our customers and their entire journey with Workday - we create programs to help …

Added Oct 27, 2026

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Rockwell Automation

Senior Manager, Success Enablement

Milwaukee, Wisconsin, United States +2 locations

Full time

As a Senior Manager, Success Enablement, you will lead Success Enablement for Rockwell Automation's multi-year Digital …

Added Oct 27, 2026

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LPL Financial Holdings

VP, Success Manager

Fort Mill/Charlotte +1 location

Full time
Regular

Pay posted by employer$129,368–$215,682

… build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to …

Added Nov 3, 2026

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Capital One Financial

Dealer Success Manager - Cleveland, OH

Cleveland, Ohio, United States

Dealer Success Manager - Cleveland, OH Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a …

Added Oct 27, 2026

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Capital One Financial

Dealer Success Manager - Memphis, TN

Memphis, Tennessee, United States

Dealer Success Manager - Memphis, TN Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic …

Added Oct 27, 2026

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Capital One Financial

Senior Manager- Client Success Lead

McLean, Virginia, United States +4 locations 2 postings

People Leadership and Team Development Lead an Execution Manager and team of project managers who coordinate the delivery of digital marketing and messaging campaigns. …

Added Oct 27, 2026

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Rockwell Automation

Customer Success Renewals Specialist – Support Contracts (North America)

Mexico City, Mexico +1 location

Full time

As Renewals Specialist you will manage a focused portfolio of customer accounts to ensure the renewal of support contracts. You will create high renewal rates by engaging …

Added Oct 27, 2026

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Visa

Licensing Consultant (Client Solutions/Customer Success/Client Experience)

Manila, National Capital Region, Philippines

… prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language. All roles require digital fluency, including the …

Added Oct 27, 2026

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Danaher

Senior Director Customer Success, Resins and Technologies (USA, REMOTE)

USA - Remote +81 locations

Regular

Pay posted by employer$220,000–$240,000 per year

Be part of something altogether life-changing by shaping customer-driven decision making Working at Cytiva means being at the forefront of providing new solutions to …

Added Oct 15, 2026

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Visa

Senior Manager, Payments Success, Asia Pacific

Singapore, Singapore

Hybrid

Team Summary Payment Success (PSR) is a specialized capability within Sales Engineering that focuses on improving client payment …

Added Oct 27, 2026

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Cisco Systems

Customer Experience Manager

Minato, Wakayama, Japan

Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities. Build strong relationships with key customer stakeholders, including senior …

Added Oct 27, 2026

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Lithia Motors

Customer Experience Manager

Latham, New York, United States

Pay posted by employer$36,000–$50,000 per year

Build relationships with customers and help enhance the customer experience Lead customer follow-up efforts and address concerns Monitor and improve CSI/SSI performance and …

Added Nov 3, 2026

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Customer Delivery Manager

Reading, England, United Kingdom

Full time
Reg Employee

Lead the resolution of incidents, coordinate customer service requests, and ensure Service Level Agreements (SLA) are consistently met. Analyze trends to spot …

Added Oct 25, 2026

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IQVIA Holdings

Associé principal du succès client/Senior Customer Success Associate

Kirkland, Canada 2 postings

Pay posted by employer$66,400–$110,600

Résumé du poste Le Senior Customer Success Associate joue un rôle clé en tant que partenaire de support et de prestation client, responsable …

Added Oct 15, 2026

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Morgan Stanley

Client Success Manager

Purchase, New York, United States of America

Pay posted by employer$85,000–$135,000 per year

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About this opportunity

Original employer description

Job Description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 43 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions, and individuals.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and prosper.

Corporate and Institutional Solutions (CIS) is a division within Morgan Stanley Wealth Management comprised of Corporate & Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic Client Management. The overall goal and vision of CIS is to create a corporate experience and a consistent corporate employee (“participant”) experience and to engage them throughout their financial life journey that will ultimately lead to a furthering and deepening of their Morgan Stanley Wealth Management relationships. Our approach will be highly scalable, leveraging an omni-channel strategy with an emphasis on messaging, onboarding, cross-selling, activation and servicing. Our goal will be to drive growth across all client segments, including the Mass-Affluent, with new digital capabilities.
For 85 years, Morgan Stanley has been a global leader in financial services, with the scale and stability to bring its clients valuable opportunities. Within its Wealth Management division, Morgan Stanley at Work (MSAW) delivers workplace financial solutions for organizations and their employees.

Client Success Manager Responsibilities:
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who either choose to outsource the support of critical functions of equity compensation, as well as those who elect to maintain administrative responsibilities within their corporation. Operating with deep business acumen and robust platform knowledge, the CSM organization supports corporate clients with daily, monthly and annual event processing and case management. Team members research and respond to client inquiries and issues, in a timely manner, complying with internal SLAs and ensuring a positive client experience. Operating with a “One team” mindset, the CSM organization supports the new client Onboarding and Go-to-market teams with servicing inquiries for seamless client support. The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.

The Client Success Manager role supports an assigned base of Corporate Clients, applying equity compensation expertise in the delivery of high-quality stock plan administration services and serving as a trusted Client advocate and partner. The Client Success Manager partners with various internal teams, including Operations, Relationship Management, and Product Development to deliver industry leading solutions and services to equity compensation support Clients.
The Client Success Manager:
•   Ensures all participant stock plan transactions are correctly processed and settled in a timely manner (ESPP Purchases, ESPP sales, Option Exercises, SWAPS, Reloads, Option Grants etc.)
•   Ensures the record keeping and settlement of trades are processed.
•   Manages all Events, with exception of Corporate Actions
•   Maintains and creates event timelines and operating procedures with a focus on process improvements
•   Supports Valuation Reporting, Section 16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts, etc.)
•   Prepares accurate daily/monthly/year end reporting and reconciliation
•   Supports Monthly balancing of Client plans
•   Processes timely and accurate data updates, data manipulation and data management by updating the software per client instruction
•   Supports Client engagement activities including preparation and participation in Client status updates
•   Ensures accurate and timely responses to all equity related inquiries and corrections internally and externally
•   Trouble shoots req breaks, ensuring deliveries, and if outages occur, ensures they are addressed
•   Tracks Client Action plans and Open Items, and manages them to resolution
•   Supports maintenance of Corporate Profiles
•   Develops Knowledge of data flows between interfacing systems in support of issue resolution and inquiry response
•   Participate in sales presentations, as needed
•   Participates, as needed, in product testing and validation using product knowledge to identify and document bugs as well as suggests enhancements

Qualifications:
•   1-5 years of equity compensation administration and prior B2B experience
•   Experience with global equity plans, complex plans such as restricted stock units/awards, swaps/reloads, performance vesting/awards, etc.
•   Required to pass department CEE exam (within 3 months of hiring)
•   Required to receive CEP Designation (designation must be obtained within Client Success Management policy)
•   Able to nimbly manage multiple clients, with high level of customer focus
•   A passion for providing proactive client-focused solutions
•   Collaborative and highly effective in partnering with internal teams for seamless support of clients
•   Highly attentive to client needs and requests, able to identify and address proactively
•   Able to build long term client relationship; be perceived as trusted advisor
•   Strong project management and organization skills
•   Willing to go above and beyond, while maintaining a positive attitude
•   Strong analytical, problem solving skills, and proven attention to detail
•   Able to work under pressure, retaining focus and positive attitude
•   Ability to assist in the development and improvement of internal and external processes
•   Very strong communication skills, verbal and written

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $85,000 and $135,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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