1,000+ matching jobs for “Customer Success Manager”

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DXC Technology

Client Success Manager - US Federal, Aerospace & Defense

BR035 - Dallas, Texas (BR035)

Full time

Location: Hybrid, based in Dallas, TX, Washington, DC, Connecticut or North Carolina Summary The Client Success Manager (CSM) is a pivotal role responsible for driving client satisfaction, fostering account growth, and …

Added Nov 3, 2026

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Salesforce

Customer Risk Manager - MuleSoft

Indianapolis, Indiana, United States +4 locations

Pay posted by employer$117,400–$177,600 per year

… applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer …

Added Oct 27, 2026

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Arrow Electronics

Customer Support Associate Manager

PL-Gdansk, Poland (Aleja Grunwaldzka)

Full time
Regular

Looking for your next big challenge? Arrow has the right opportunity for you! Arrow is seeking a Customer Support Associate Manager to lead our EMEA Value Added Services (VAS) Quoting and Order Management …

Added Oct 27, 2026

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United Rentals

Service Manager - Customer Equipment

Beaumont, Texas, United States +2 locations

… and service associates Generate service-related revenue Schedule and perform timely repairs for rental and customer equipment Create work schedules and maintain proper accounting of Service Technician productivity Employee …

Added Nov 7, 2026

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Graybar Electric

Area Manager Customer Service

Columbia, South Carolina, United States

Full time
Regular

Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and …

Added Oct 27, 2026

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AR - Buenos Aires, Argentina

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for …

Added Oct 27, 2026

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Global Payments

Client Success Manger China

Shanghai, Shanghai, China

… take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Success Manager to join our ever-evolving Enterprise Operations team and help us unleash the potential of every …

Added Nov 3, 2026

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Ryder System

Customer Engagement Manager - Sales

USA - King Of Prussia PA 19406 +2 locations

Full time
Regular

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business …

Added Nov 3, 2026

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Visa

Sr. Consultant, Client Success

Atlanta, Georgia, United States

Pay posted by employer$127,300–$204,100 USD per year

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for …

Added Oct 27, 2026

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Databricks

Customer Marketing Manager, Americas

San Francisco, California, United States

Pay posted by employer$136,600–$187,750 USD

MKTQ427R54 Location: San Francisco Bay Area Databricks is looking for a Customer Marketing Manager to turn the experiences of our largest strategic customers into compelling stories and …

Added Oct 8, 2026

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Visa

Sr. Consultant, Client Success

San Francisco, California, United States

Pay posted by employer$149,800–$240,100 USD per year

The Sr. Consultant, Client Success Manager is a client-facing, individual contributor responsible for owning the holistic post-sale Client …

Added Oct 27, 2026

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow …

Added Oct 27, 2026

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Manager, B2B Customer Insights

Maplewood, Minnesota, United States

In person

Pay posted by employer$164,612–$201,193

Manager, B2B Customer Insights Collaborate with Innovative 3Mers Around the World Choosing where to start and grow …

Added Oct 27, 2026

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TD Synnex

Customer Lifecycle Program Manager

Barcelona, Catalonia, Spain +1 location

Full time
Regular

Drive Customer Lifecycle program adoption across European countries. Enable and support country teams through training, …

Added Oct 27, 2026

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DXC Technology

Client Success Manager - US Federal, Aerospace & Defense

BR035 - Dallas, Texas (BR035)

Full time

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Qualifications · employer excerpt

Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts in the Aerospace and Defense industry. US Federal Government experience is a plus.
Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients — turning their requirements into reality while understanding market trends and clients’ competitors’ activities to offer…
Experience in account growth and expansion, including successful renewals and up/cross-sells.
Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal…

1 more in the full description below.

About this opportunity

Original employer description

Job Description:

Location: Hybrid, based in Dallas, TX, Washington, DC, Connecticut or North Carolina

Summary

The Client Success Manager (CSM) is a pivotal role responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role focuses on managing all aspects of service delivery, advocating client needs, and collaborating cross-functionally to achieve desired outcomes. The CSM is responsible for key performance indicators including TCV, revenue, contract margin, and client satisfaction, while also playing a vital role in driving client retention and overall account success.

Key Responsibilities

Being Responsible for and owning ALL aspects (both project and run) of Consulting and Engineering Services (CES) delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles assigned to the account and service level agreements, thereby ensuring consistent high-quality execution across all engagements and meeting margin expectations.
Leading a team of 3-4 CSMs supporting other accounts in the industry.
Collaborating effectively with other offerings to deliver a consistent, full-stack experience for the account when needed, ensuring coordinated communication and clear ownership across all product deliverables from delivery through maintenance.
Carrying responsibility for on-account growth, focusing on driving opportunities, including pipeline development, proactive solutioning, change control and accurate forecasting of revenue and contract margin.
Serving as the central lead for all account activities outside of sales and Client Partner (CP) responsibilities, driving alignment and execution across internal and client-facing teams, and providing strategic oversight and progress reporting to the CSM Leader.
Drive effective client partnership by aligning on resourcing strategy—ensuring clients assign capable, knowledgeable resources that complement DXC teams, and intervening strategically to resolve resourcing gaps or constraints.
Drive financial governance by ensuring disciplined cash collection, proactively addressing AR challenges, and serving as the key decision-maker for issue resolution
Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations, maintain accurate internal systems, manage change controls, and drive post-project learning and improvement.
Collaborate effectively with peer CSMs—particularly within multi-layered or large account environments—to ensure consistent client engagement, coordinated delivery, and seamless sharing of insights and account intelligence.
Serving as the voice of the client within CES, advocating for their needs and expectations, aligning delivery teams to client priorities and desired outcomes acting as the central point of escalation for client issues.
Driving operational excellence on the account, implementing governance structures, tracking key performance indicators (KPIs) and identifying areas for continuous improvement.
Collaborating closely with cross-functional teams (e.g., delivery, sales, marketing, and product) to align on client objectives, escalate risks, and surface new opportunities for value creation.
Deep understanding of CES and DXC offerings to ensure DXC solutions are driven to the needs of the client.

Primary KPIs

TCV Revenue Contract Margin Operational and Delivery Excellence

Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc.
Productivity: On-time, great quality, within budget, LPI, right shoring, proactive rotation of talent, automation, lean, adherence to DXC standard tools, architecture, etc.
Operational Excellence: Workforce planning, Billability, utilization, compliance, risk governance, etc.
Pipeline: Own & win opportunities

Client Satisfaction (References, CSAT & NPS)

Secondary KPIs

Client retention rate
Churn management
Champion talent management by fostering development and engagement through coaching, mentoring, recognition, and succession planning

Key Competencies

Client Relationship Management - Building trusted partnerships Delivery Excellence & Project Leadership - On-time, quality execution Value Realization & Business Impact - Demonstrating ROI Account Growth & Expansion - Renewals and up/cross sells Internal Orchestration & Collaboration - Team coordination Resilience & Customer-First Mindset - Adaptability under pressure Digital Agility & Continuous Learning - AI and technology adoption People Leadership and Coaching

Qualifications

Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts in the Aerospace and Defense industry. US Federal Government experience is a plus.
Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients — turning their requirements into reality while understanding market trends and clients’ competitors’ activities to offer the best solutions.
Experience in account growth and expansion, including successful renewals and up/cross-sells.
Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal change initiatives.
Demonstrates resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs.

Please note: The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Persons.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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Keywords also found in description

Full time

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