378 matching jobs for “Customer Care Manager II”

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Exact titles rank first, then title variations and keywords in descriptions. These labels aren't qualification scores. Without keywords, recently added jobs appear first.

PulteGroup

Customer Care Manager II

Carmel, Indiana, United States

Full time
Regular

The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according …

Added Nov 3, 2026

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PulteGroup

Customer Care Manager II

Salt Lake City, Utah, United States

Full time
Regular

Summary The Customer Care Manager II is a "field" role responsible for managing service requests in the field according to standard processes, …

Added Nov 3, 2026

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PulteGroup

Customer Care Manager II

Greenwood Village, Colorado, United States

Full time
Regular

Pay posted by employer$32.98–$41.25 per hour

… where your contributions are valued, your growth is supported, and your work makes a lasting impact The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according …

Added Nov 3, 2026

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PulteGroup

Customer Care Manager II

Greenville, South Carolina, United States 2 postings

Full time
Regular

… root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers’ satisfaction. Perform minor …

Added Nov 3, 2026

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PulteGroup

Virtual Customer Care Manager II

Westborough, MA

Full time
Regular

Pay posted by employer$36.00–$45.00 per hour

… onsite attendance 5 days per week in Westborough, Massachusetts. The primary responsibility of the Virtual Customer Care Manager II is to triage warranty service requests virtually with homeowners and manage the resolution of their …

Added Nov 3, 2026

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PulteGroup

Customer Care Manager II - Parrish, FL

Riverview, Florida, United States

Full time
Regular

Added Nov 3, 2026

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Elevance Health

Customer Care Representative II/III

Columbus, Georgia, United States

Regular

Customer Care Representative II & III Shift: Monday -Friday 8am - 8pm Training Hours: Monday -Friday 830am - 5pm …

Added Oct 27, 2026

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PulteGroup

Customer Care Manager II - Myrtle Beach, SC

Myrtle Beach, South Carolina, United States

Full time
Regular

Added Nov 3, 2026

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PulteGroup

Senior Customer Care Manager - Myrtle Beach, SC

Myrtle Beach, South Carolina, United States

Full time
Regular

… and minimum 6-8 years of prior relevant experience. Required Skills/Knowledge Minimum of 2 years at Customer Care Manager II or equivalent Exceptional customer service orientation with the ability to adapt and interact effectively …

Added Nov 3, 2026

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Sonoco Products

Quality Manager II

Oakdale, California, United States

In person
Full time
Regular

Pay posted by employer$102,240–$115,020 per year

… Global Code of Conduct. Plans, develops, applies & maintains Quality Systems ensuring conformance to Customer, internal business, and regulatory requirements. Develops and implements comprehensive quality assurance …

Added Oct 27, 2026

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Taylor Morrison Home

Community Warranty Manager II

IN - Indianapolis Division Office

Full time
Regular

Summary As a Community Warranty Manager II working for Taylor Morrison you will be responsible for providing excellent customer service with 100% …

Added Oct 27, 2026

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Applied Materials

Manager II - 2nd Shift

Austin, Texas, United States

Pay posted by employer$68,000–$93,500

… improving cycle time performance and other metrics. Ensures timely response to operations issues impacting customer satisfaction; acts as an interface in the establishment of and ensuring conformance to customer/vendor …

Added Oct 27, 2026

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Applied Materials

Manager II, Logistics Operations

Austin, Texas, United States

Pay posted by employer$68,000–$93,500

… with outsourced Logistics Operations providers and internal organization. Planning Ordering, Purchasing and Customer Account Specialists in local region Ensures optimum inventory levels; conducts physical inventories for …

Added Nov 3, 2026

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PNC Financial Services Group

Relationship Manager II - Business Banking

Houston, Texas, United States +2 locations

… Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary …

Added Nov 3, 2026

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PNC Financial Services Group

Relationship Manager II - Business Banking

San Antonio, Texas, United States

Added Nov 3, 2026

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Elevance Health

Manager II GBD Special Programs (US)

Waukesha, Wisconsin, United States

Full time
Regular

Manager II GBD Special Programs, WI Family Care Location: Wisconsin Field: This field-based role enables associates …

Added Oct 28, 2026

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Taylor Morrison Home

Customer Specialist

AZ - Remote

Full time
Regular

Summary As a Customer Specialist I at Taylor Morrison, America’s 5th Largest Homebuilder, you serve as a central operator and …

Added Oct 27, 2026

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PNC Financial Services Group

Account Manager II - Financial Wellness Solutions

Chicago Main Office (ILM03) +8 locations

Pay posted by employer$76,500–$127,500

… feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager II within PNC's Financial Wellness Solutions organization, you will be based in the Midwest Territory. PNC …

Added Nov 3, 2026

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Applied Materials

Manager II, Operations Management (M2)

Austin, Texas, United States

Pay posted by employer$68,000–$93,500

Added Oct 27, 2026

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Applied Materials

Manager II, Logistics Operations - (M2)

Austin, Texas, United States

Pay posted by employer$68,000–$93,500

Added Oct 30, 2026

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PulteGroup

Customer Care Manager II

Carmel, Indiana, United States

Full time
Regular

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About this opportunity

Original employer description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Job Summary

The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership.

This position requires onsite attendance 5 days per week in the Indianapolis area.

Primary Job Responsibilities

Conduct in-person homeowner assessments on an as-needed basis:
- Determine if a corrective work order is needed
- Lead root-cause analysis
Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Manage trades to completion of service requests to customers’ satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Other duties as assigned.

Management Responsibilities

Not applicable

Scope

Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

Required Education/Experience

Minimum High School Diploma or equivalent
Bachelor’s Degree preferred
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position

Required Skills/Knowledge

Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Committed to delivering high-quality service and diligent follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer literacy
Skilled in conflict resolution to address customer concerns effectively
Knowledge of cost management principles and practices

Additional Information

This is a professional customer facing role. Team members will follow division specific dress code requirements

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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Why this result? · Employer labels

Exact title match

Customer Care
Full time
Regular

Location reference: GeoNames (CC BY 4.0), normalized by Referizz.