16 matching jobs for “HR Services Call Handling Analyst”

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General Motors

HR Services Call Handling Analyst

Taguig City, National Capital Region (Manila), Philippines

Hybrid
Full time
Regular

… to GM Philippines office three times per week or other frequency dictated by the business. The Role The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various …

Added Oct 12, 2026

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General Motors

HR Services Call Handling Analyst

Taguig City, National Capital Region (Manila), Philippines

Hybrid
Full time
Regular

Added Oct 12, 2026

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Northern Trust

Senior Analyst,Transfer Agency (Registration)

Limerick, Ireland

Full time
Regular

… service to a range of Northern Trust's Transfer Agency clients. The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including …

Added Oct 16, 2026

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Northern Trust

Senior Analyst ECOO Finance

Manila, Philippines

Full time
Regular

… Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, …

Added Oct 16, 2026

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Northern Trust

Lead Cyber Sec Eng – Business Analyst

Chicago, Illinois, United States

Full time
Regular

Pay posted by employer$99,600–$169,200 USD

… enterprise data protection initiatives. Required Qualifications 5+ years of experience as a Business Analyst in Data Protection, Cybersecurity, Risk, or Compliance domains. Strong understanding of data protection …

Added Oct 16, 2026

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IQVIA Holdings

Recall Analyst - German Native Speaker (Portugal Homebased)

Lisbon, Portugal

Recall Analyst Lisbon, Portugal Remote/Home-based The Recall Analyst will play a critical role in managing and …

Added Oct 15, 2026

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IQVIA Holdings

Recall Analyst - French Native Speaker (Portugal Homebased)

Lisbon, Portugal

Recall Analyst Lisbon, Portugal Remote/Home-based The Recall Analyst will play a critical role in managing and …

Added Oct 15, 2026

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Northern Trust

Analyst - Vulnerability Management, Qualys VMDR/Wiz/Aqua

Pune, India

Full time
Regular

… acceptance of vulnerabilities, notifications to line of business on upcoming overdue vulnerabilities etc. Handling tickets assigned to VM team and timely resolution of it. Actively participate in meetings to understand …

Added Oct 16, 2026

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Northern Trust

Sr Analyst- L1 Support Java Cloud

Pune, India

Full time
Regular

… root-cause investigation, problem management Application availability monitoring Capacity planning Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter …

Added Oct 16, 2026

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Northern Trust

Sr Analyst- L1 Support Engineer (Salesforce+ Microsoft)

Pune, India

Full time
Regular

Added Oct 16, 2026

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Northern Trust

Sr Analyst- L1 Support Engineer- Data platform Cloud support

Pune, India

Full time
Regular

Added Oct 16, 2026

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Northern Trust

Senior Lead - Data Engineering

Pune, India +1 location

Full time
Regular

Expert knowledge of .net, C#, Python, node.js based applications including handling databases such as SQL server Develop automated data pipelines and data stores in Snowflake. This includes …

Added Oct 16, 2026

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Northern Trust

Senior Salesforce Developer

Chicago, Illinois, United States 2 postings

Full time
Regular

Pay posted by employer$99,600–$169,200 USD

… writing custom apex code, making configuration changes, managing custom integrations, creating reports and handling support issues. This individual is responsible for working with technical and functional teams to solicit …

Added Oct 16, 2026

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Northern Trust

Sr Lead, Anaplan solutions & planning platforms Pune/ Bangalore

Pune, India

Full time
Regular

… and measurable skill maturity. 3 . Strategy, Roadmap & Stakeholder Management Partner with Finance, FP&A, HR, Risk, Corporate Functions, and Technology stakeholders to define priorities, business outcomes, and …

Added Oct 16, 2026

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Northern Trust

Associate- L1 Support Engineer Java Cloud

Pune, India

Full time
Regular

Added Oct 16, 2026

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Northern Trust

Principal, AI Engineer

Chicago, Illinois, United States

Full time
Regular

Pay posted by employer$137,400–$233,600 USD

… • Comfort designing and consuming REST APIs; understanding of authentication, rate limiting, and error handling. • Working knowledge of at least one major model provider API—Anthropic (Claude) and/or OpenAI …

Added Oct 16, 2026

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General Motors

HR Services Call Handling Analyst

Taguig City, National Capital Region (Manila), Philippines

Hybrid
Full time
Regular

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About this opportunity

Original employer description

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.

What You'll Do

Process HR cases received via calls or emails, prioritizing based on urgency and impact.
Monitor personal queues and aging cases to ensure timely resolution.
Follow established processes for case documentation, issue resolution, and escalation.
Serve as the single point of contact for HR Representatives, Employees, and People Leaders.
Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed.
Suggest process improvements to enhance operational efficiency and service excellence.
Maintain and update job aids and standard operating procedures (SOPs).
Participate in project teams and contribute to system testing and performance improvement initiatives.
Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements.
Maintain confidentiality of employee information and perform tasks based on approved guidelines.
Conduct peer checks and post-audit reviews of escalated issues.
Ensure timely resolution of client issues and escalate as necessary.
Exercise sound situational judgment to independently determine appropriate actions for requests that fall outside standard procedures, ensuring timely decisions based on urgency and business impact.
Demonstrate investigative problem‑solving by uncovering underlying or hidden issues, conducting thorough root‑cause analysis, and utilizing all relevant tools, data, and resources to drive accurate and timely resolution.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in human resources, Business Administration, or related field.
Experience in HR shared services or call handling environment is an advantage.
Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in case management tools and HR systems.
High attention to detail and commitment to confidentiality.
Willing to work night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

Post-graduate degree.
Experience in a contact center or shared service environment
Familiarity with HR compliance standards and service delivery metrics.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Why this result? · Employer labels

Exact title match

Full time
Human Resources Group
Hybrid
Regular

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