CEO Marc Benioff disclosed that Salesforce had cut about 4,000 customer support roles, shrinking support headcount from about 9,000 to 5,000, as AI agents began handling about half of customer conversations.
AI
Company cited AI: Benioff and Salesforce said Agentforce AI agents reduced support cases, so fewer support staff were needed.
Each layoff is an announcement a company made or confirmed, with at least one source. Employee totals add the numbers as stated: “about”, “at least” and “up to” figures count as given, and layoffs without a number count toward companies and layoffs only. Headquarters filters use where a company is based, not where the cuts happen.
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